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Grow your customer base with games!

Gamification is the practice of adding elements of gameplay into marketing materials to better engage customers. In Gamification Marketing For Dummies, you’ll learn to use this proven strategy to capture the attention of your target markets and boost your results using valuable gamification data.

Games are fun! That’s why gamification is so successful—customers will jump at the chance to play and win your custom-developed marketing game. You’ll connect with your customers and create lasting memories. Whether or not you are digitally savvy, this book will teach you the basics of gamification, from choosing the right game to capturing the user behavior data that the game generates.

  • Use games to increase customer engagement and marketing results
  • Learn how to choose or commission the right games for your market
  • Plan and execute a successful gamification strategy
  • Learn from data generated inside your game for valuable market insights

From simple strategies like customer loyalty programs to complex, branded, social game apps, this book will point in the direction of gamification that works for you.

Table of Contents

  1. Cover
  2. Introduction
    1. About This Book
    2. Foolish Assumptions
    3. Icons Used in This Book
    4. Beyond the Book
    5. Where to Go from Here
  3. Part 1: Introducing Gamification Marketing
    1. Chapter 1: Gamifying Your Marketing Strategy
    2. Seeing What Gamification Can Do in Marketing
    3. Understanding How Gamification Differs from Other Online Marketing Tactics
    4. Stepping Up Your Current Marketing
    5. Chapter 2: Getting to Know Gamification Models
    6. Exploring Your Options
    7. Creating the Perfect Gamification Campaign Settings
    8. Avoiding the Big Mistakes
  4. Part 2: Beginning Your Gamification Marketing Quest
    1. Chapter 3: Identifying Your Target Audience
    2. Defining Your Audience
    3. Taking a Closer Look at Your Current Customer Base
    4. Mining Your Social Media Accounts
    5. Chapter 4: Increasing Engagement in Your Campaign
    6. Establishing User Rewards and Achievements
    7. Encouraging Sharing among Your Audience
    8. Chapter 5: Budgeting Your Development
    9. Setting Your Budget
    10. Gathering Your Team
    11. Chapter 6: Getting to Know the Technology
    12. Choosing a Foundation for Your Campaign
    13. Keeping Up the Communications
    14. Considering Testing Issues
  5. Part 3: Executing Your Gamification Plan
    1. Chapter 7: Making Your Game a Reality
    2. Choosing the Perfect Gamification Model for You
    3. Determining Your Target Market
    4. Embedding Goals into the Game
    5. Building in Loyalty Rewards
    6. Chapter 8: Selecting the Right Components
    7. Making Sense of the Game Development Process
    8. Assembling Your Team
    9. Preparing the Technical Strategy
    10. Chapter 9: Launching and Promoting Your Game
    11. Scheduling the Right Time to Launch
    12. Perfecting Your Landing Page
    13. Leading Up to T Minus Zero
    14. Launch Day: Aiming the Spotlight on Your Game
  6. Part 4: Monitoring Real-Time Events and Data after You Go Live
    1. Chapter 10: Capturing All the Data
    2. Establishing a Portal to Your Data
    3. Knowing Which Data You Should Be Capturing
    4. Following the User Journey
    5. Gaining Valuable User Feedback
    6. Chapter 11: Analyzing and Applying Data
    7. Understanding the Why and How of Data Analysis
    8. Extracting Your Campaign Data
    9. Applying Intelligent Big Data
    10. Getting Help from Predictive Analysis
    11. Maintaining Control of Your Data
    12. Chapter 12: Avoiding Data Overload
    13. Watching Out for Maximum Capacity
    14. Dealing with Data Failure
    15. Applying the Best Development Practices
  7. Part 5: Preparing for Your Next Gamification Quest
    1. Chapter 13: Failing Up: Learning from Your First Quest
    2. Taking a Hard Look at the Results
    3. Researching for the Future
    4. Shaping the Future
    5. Chapter 14: Relaunching Your Gamification Marketing Campaign
    6. Understanding Why You May Want to Relaunch Your Campaign
    7. Tweaking Your Gamification Campaign
    8. Knowing When to Shut It All Down
  8. Part 6: The Part of Tens
    1. Chapter 15: Ten Best Gamification Marketing Examples
    2. Starbucks: Starbucks Rewards
    3. Chipotle: A Love Story Game
    4. Nike: Nike+ FuelBand
    5. M&M’s: Eye-Spy Pretzel
    6. Target: Wish List
    7. Citroën: Game of Scroll
    8. Coca-Cola: Shake It
    9. Netflix: Black Mirror: Bandersnatch
    10. Nissan: CarWings
    11. Magnum: Pleasure Hunt
    12. Chapter 16: Ten Common Gamification Marketing Mistakes
    13. Offering an Unengaging User Experience
    14. Leaving Your Audience Screaming, “Help!”
    15. Having a Flawed Game Structure
    16. Leaving the User Waiting
    17. Scoring Pointless Goals
    18. Not Establishing Clear Big Data Goals
    19. Looking Great on the Desktop, But Not So Much on Mobile
    20. Not Checking Up on Absentees
    21. Missing Out on Social Interaction
    22. Launching without Marketing
    23. Chapter 17: Ten Benefits to Gamifying Your Marketing
    24. Building Brand Awareness
    25. Increasing Reach
    26. Instantly Appealing to a Younger Audience
    27. Driving Engagement
    28. Injecting Fun into Your Brand
    29. Influencing Customer Behavior
    30. Accruing Big (Customer) Data
    31. Personalizing Brand Experiences
    32. Building Customer Loyalty
    33. Gathering Great Customer Feedback and Research
  9. Index
  10. About the Author
  11. Advertisement Page
  12. Connect with Dummies
  13. End User License Agreement