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by Jim Correll, Kevin Herbert, Dennis Groves
Achieving Class A Business Excellence: An Executive's Perspective
Praise
Title Page
Copyright Page
Dedication
Prologue
Introduction
Chapter 1 - OPPORTUNITY
Chapter 2 - FACT-FINDING—GREG MEETS HIS TEAM
Greg Meets Matt Rutherford
Greg Meets Kari Crawford
Greg Meets Sara Miles
Greg Meets David Simpson
Greg Meets Zachary Zellers
Greg Meets Gabriella Jemison
Greg Meets Tony Caruso
Chapter 3 - GREG’S DIRECTIVES
Chapter 4 - BREAKDOWN
Chapter 5 - LISTENING . . .
Chapter 6 - . . . AND LEARNING
Chapter 7 - OBSERVING
Visit with Capital Equipment
Visit with Tender Care Pet Products
Chapter 8 - POSSIBILITIES
Facilitated Diagnostic—Thursday
Facilitated Diagnostic—Friday
Chapter 9 - BEGINNING
Chapter 10 - HOPE
Chapter 11 - DECISION TIME
Chapter 12 - KICK-OFF …
Chapter 13 - INVOLVEMENT
Product Management Team: Leader, Yanitza Gonzales
Demand Management Team: Leader, Jeff Black
Supply Management Team: Leader, Janice Hackworth
Master Supply Planning, Capacity Planning, and Material Requirements Planning ...
Production Operations Team: Leader, Bill Bates
Supplier Scheduling and Purchasing Team: Leader, Pauline Powell
Finance Team: Leader, Gordon Fast
Inventory Accuracy Team: Leader, Francis Brandon; Data Integrity Team: Leader, ...
Chapter 14 - EDUCATION, EDUCATION, EDUCATION…
Chapter 15 - PROCESS DESIGN
Chapter 16 - CUSTOMER SERVICE
Chapter 17 - CUSTOMER SATISFACTION
Chapter 18 - COMPETITIVE PRESSURE
Chapter 19 - CLASS A LEADERSHIP
Chapter 20 - SUSTAINABILITY AND MORE . . .
Epilogue
Reader’s Reference Guide
Index
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Achieving Class A Business Excellence
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