Table of Contents
Praise for Becoming a Better Boss
Drivers of Corporate Performance
Quality of Life Considerations
Why Companies Struggle to Change
Why Individual Managers Struggle to Change
2: So What Is Good Management Really?
What Makes a Good Manager? Insights from the Survey
Another Perspective: Insights from Seminar Discussions
3: Getting inside the Minds of Your Employees: What Makes them Tick?
Getting inside the Mind of The Employee
So What does an Employee's Eye-View Tell us?
4: Seeing The World Through The Eyes of Your Employees
Putting Yourself in Their Shoes
Cut Through the Hierarchy to Build Employee Insight
Individualizing the Employee Proposition
Managing the Employee Experience
Turning Employees Into Advocates
5: Doing What We Know We Should: Managing As an Unnatural Act
Why Do We Behave the Way We Do?
Letting Go: Why is it Difficult?
Letting Go: Some Advice On Doing it Better
Giving Credit to Others: Why Is It So Difficult?
Giving Credit to Others: Some Advice On Doing It Better
Self-Control: Why Is It So Difficult?
Self-Control: Some Advice On Doing It Better
Overcoming Our Natural Instincts
6: Experimentation: Functioning in a Broken System
Understanding Bureaucracy – and Rising Above It
Take Personal Initiative – To Overcome Political Game-Playing
Challenge The Rules – To Overcome Inert Procedures
Making The Best of an Imperfect World
Forces that Shape Our Choice of Management Model
Social Changes: Generation Y and Transparency
Economic and Political Changes: The Shift from West to East