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Part III: The Truth About Engaged Cultures
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Part III: The Truth About Engaged Cultures
by Daniel Silvert, Merrick Rosenberg, Mark I. Woods, Jerry Weissman, Martha I. Finn
Business Productivity Strategies for Success (Collection)
Title Page
Copyright Page
Contents
Attack Your Day!: Before It Attacks You
Copyright Page
Dedication Page
Praise for Attack Your Day!
Acknowledgments
About the Authors
Mark Woods
Trapper Woods
Introduction
Father Time
Chapter 1. Activities Rule! Not the Clock: Don’t Be a Slave to Time
Activities Rule
Activities Are Never Neutral
To Be a High Performer
Three Incredible Gifts
Chapter 2. Color Your Choices: The Art of Choosing and Refusing
Get What You Want
Predetermine and Anticipate
Create, Then Do
Color Your Choices
STOP! Do Now
GO! The Majority of Your Day
CAUTION! Really
NO! Don’t Even Think About It
Mother Knew Best
Chapter 3. Carry Your Time in Buckets: Fine-Tune Your Tools
Keep It Simple
Bucket One—The Monthly Calendar
The Most Important Appointment
Bucket Two—The Catch-All Bucket
Bucket Three—The Daily Bucket
Bucket Four—The Memory Bucket
Bucket Five—The Fingertip Data Bucket
Bucket Six—The Communication Bucket
Chapter 4. Arrange Your Plate: Think Inside the Box
Because You’re Worth It
Five Times the Outcome
Easy as One, Two, Three
What’s on Your Plate Today?
For Best Results
Chapter 5. Don’t Just Execute, Flexicute!: Learn to Turn on a Dime
The Newest and Best Survival Skill
Be Where You Are
Use Your Own Style
Chapter 6. The Hocus Pocus of Focus: Make Time-Wasters Disappear
You First
Self-Imposed, Internally Motivated Focus Breakers*
System-Imposed, External Focus Breakers*
Be Strong
Improving Your Life Quality
Get What You Want
Conclusion
Dinner with a Friend from the Moon
101 Productivity Strategies
#1. Leverage Your Mind! Use It for Thinking, Not Remembering
#2. How to Deal with Overwhelm: Begin with a Shift in Mind-Set
#3. Do You Want to Avoid Time Crunches? Go Faster Than Time
#4. You Can Have the Best of Both Planning Times
#5. Having a Hard Time Ending an Overlong Call or Visit?
#6. Want to Accelerate Your Personal Productivity?
#7. Not Enough Time for You? Pay Yourself First
#8. Try Counterpoint Time Management
#9. Build a “Results List”—Not a “To-Do List”
#10. Two Questions That Can Help You Save Time
#11. Thank Goodness for Interruptions
#12. Why Not Meet in the Other Person’s Office?
#13. Facing a Difficult Work-Life Choice? Ask Yourself the Crystal Ball Question
#14. Are You Guilty of Guilt?
#15. Activities Rule, Not the Clock!
#16. Rationalization—It Can Put a Choke-Hold on Productivity
#17. Are You Getting Caught in Time Traps?
#18. Want an Idea That Can Give You a Quantum Jump in Productivity?
#19. Being on Time for Appointments Is More Than Gracious!
#20. Avoid the Ricochet Effect and Stay on Task
#21. Know Somebody Who “Spins Their Wheels” at Work?
#22. Money! Not the Only Cost of Consumption
#23. Interpersonal Conflict—A Productivity Time Bomb!
#24. Do You Run Out of Energy Before You Run Out of Items on Your Action List?
#25. Are Things Falling Through the Cracks?
#26. Avoid Time-Debt!
#27. Practice Planned Spontaneity
#28. What Is Better Than the Best Memory?
#29. Controlling Interruptions Begins Before They Occur
#30. In Today’s Environment, Saying No Is an Instant Time-Saver
#31. Can You Flexicute?
#32. Email Jail! The Dirty Little Secret
#33. Reduce Overlong Telephone Calls 30 Percent to 50 Percent
#34. How Often Do You Make Appointments with Yourself?
#35. Use a Talk File to Avoid Interrupting Others
#36. Have You Become the Go-To Guru?
#37. Try Paper Priority Piling to Clear That Cluttered Desk
#38. When Is Dropping Something a Good Thing?
#39. Use the Direct Approach to Save Your Time
#40. Procrastinating on a Project? Use the Cold Swimming Pool Technique
#41. Trap Paper Before It Traps You
#42. Integrate, Don’t Contaminate, Work-Life Activities
#43. Don’t Forget the Other Clock!
#44. A Valuable Tip from a Friend
#45. The Power of Proximity
#46. Transition Time Is Seldom Managed and So Important!
#47. It’s Dinner Time
#48. Become a Dedicated Note-Taker to Save Time
#49. Do You Suffer from FPAA?
#50. Time Sponges Are Costly
#51. Playing Tag as a Child Was Fun. Telephone Tag Is Not!
#52. Meeting Yourself Face to Face
#53. A Fire Is Not an Interruption of a Firefighter’s Work
#54. A Merchandising Tactic Can Be Used as a Time Tactic
#55. An Open Door Policy Is Different from an Open Clock Policy
#56. Are You a Timely Concluder?
#57. Are You Putting the Cart Before the Horse?
#58. Avoid Problems—Clarify the Unclear
#59. Slow Down; You Move Too Fast
#60. Beware of Time Bandits
#61. Caution! Beware of the Expansion Effect
#62. Clutter Is the Wake of Running Rushed
#63. Decisions Are Footprints
#64. Don’t Wish Your Time Away
#65. Failsafe Goal Getting
#66. Grouping Gets More Done
#67. How Is Your Time Management Vision?
#68. How to Supercharge Your Daily Routine
#69. If Everything Is a Priority, Then Nothing Is
#70. Bad Moods Are Big Time-Wasters
#71. When Time Windows Close
#72. The 90-Day Advantage
#73. Time Tracking
#74. Self-Delegation Is a Time Tactic Many Overlook
#75. Time Management Secret—Keep Your Weight on Your Downhill Ski
#76. Recovery Takes Time
#77. Spontaneous Goals
#78. Time Is Not Refundable
#79. Is Something Hanging Over Your Head?
#80. Walk Away Time
#81. A Time Management Code of Conduct
#82. No Door on Your Office?
#83. Are You an Insensitive or Sensitive Time Manager?
#84. The Three Stages of Interruptions
#85. The Long and Short of Time Management
#86. Avoid the 12 Bewildering Behaviors of Bothered Time Managers
#87. Slice Your Time Like Pie
#88. Schedule a Race Against Time
#89. Use Bursts of Efforts for Better Time Management
#90. Where Your Time Goes, There Are Your True Priorities
#91. 80 Percent of Time Management Problems Are Self-Imposed!
#92. Noise Polluters Are the New Age Time Robbers
#93. Just in Time, Time Management
#94. What Is the Best Use of My Time Right Now?
#95. Ruts, Routines, Rituals, and Your Time
#96. The Most Ancient Time Management Tip
#97. Take a Break from Time Management
#98. Is Your Problem Your Boss?
#99. The 3-Minute Hour
#100. Four Ways Any Organization Can Increase Productivity
#101. Trapper’s Work-Life Motto
FT Press
Taking Flight!: Master the DISC Styles to Transform Your Career, Your Relationships...Your Life
Copyright Page
Dedication Page
Praise for Taking Flight!
Put DISC Into Action!
Acknowledgments
About the Authors
Take Flight Learning
Team Builders Plus
Learn more and connect with the authors
Introduction
Part I: Taking Flight! The Fable
Chapter 1. Home
Chapter 2. The Forest Grid
Chapter 3. The Council
Chapter 4. An Old Friend
Chapter 5. The Aftermath
Chapter 6. If a Tree Falls in the Forest...
Chapter 7. Reconnaissance
Chapter 8. The Four Styles
Chapter 9. Reflection
Chapter 10. The Awakening
Chapter 11. The Home Rule
Chapter 12. The Stakeout
Chapter 13. The Gathering
Epilogue. The Power of DISC
Part II: The DISC Model
Go Online to Discover Your Style
The History and Mystery of the Four Styles
The Four Styles
The Dominant D Style
The Interactive I Style
The Supportive S Style
The Conscientious C Style
Style Combinations Available in the Appendix
People Reading
Seven Transformative DISC Principles
Principle 1—Understand Your Own Style
Principle 2—Recognize the Styles of Others
Principle 3—Think About Style When Establishing Expectations
Principle 4—Consider Intention, Not Just Behavior
Principle 5—Use Your Strengths but Don’t Overuse Them
Principle 6—Apply the Right Style at the Right Time
Principle 7—Treat Others How They Need to Be Treated, Not How You Need to Be Treated (The “Home Rule”)
Part III: Applying the DISC Styles in Your Life
Steps for Reaching Your Highest Potential
DISC for Selecting an Educational and Career Path
DISC in the Work Environment
Dominant Style
Interactive Style
Supportive Style
Conscientious Style
Tapping the Power of Style in Teams
Consider Craig’s team if it had members of all different styles
Consider a team whose members all share the same style
Consider a team with the following configurations
Consider a team that is missing one of the styles
Steps to Tapping the Power of Style in Teams
DISC for Teaching and Coaching
Educating with DISC
Better Parenting with DISC
DISC Action Planning
DISC Mapping
Onward
Postscript
Appendix: Style Combinations
The Di Style
The Id Style
The Is Style
The Si Style
The Cs Style
The Sc Style
The Dc Style
The Cd Style
The DS/SD Style in Which the D and S are Relatively Equal
The IC/CI Style in Which the I and C are Relatively Equal
All Four Styles are Relatively Equal
Winning Strategies for Power Presentations: Jerry Weissman Delivers Lessons from the World’s Best Presenters
Copyright Page
Dedication Page
The Masters
Introduction
Natural and Universal
Section I: Content: The Art of Telling Your Story
1. Mark Twain’s Fingernails
How to Remember What to Say
2. Kill Your Darlings
A Lesson from Professional Writers
3. How Long Should a Presentation Last?
Be Brief and Concise
4. Follow the Money
“So...?”
5. Fellini on Creativity
Consider All the Possibilities—Before You Present
6. How Woody Allen Creates
First Things First, Last Things Last
7. What’s Your Point?
Leave Pointlessness to Woody Allen
8. Spoiler Alert
What’s Your Point?
9. The Cyrano Parable
The Story You Tell Versus the Slides You Show
10. “Does that make sense?”
...And Other Meaningless Words
11. Meaningful Words
Words That Inspire Confidence
12. Writer’s Block
How to Break Through
13. Writer’s Block II
Easier Said Than Done
14. Never Say “Never”
Well, Almost Never
15. From Bogart to Gingrich
Who Did It?
16. Rupert Murdoch’s 90% Apology
Who Did It?
17. Winning and Losing the World Cup
He’s Just Not That into FIFA
18. John Doerr’s “Chalk” Talks
Three Best Practices from a Top Venture Capitalist
19. Vinod Khosla’s Cardinal Rule
“Message Sent Is Not the Same as Message Received”
20. The Outline Trap
Britannica and Brainstorming
21. Having a ’versation
“I” Versus “You”
22. “It’s all about you!”
“...But they’re just not that into you.”
23. When Not to Tell ’em
“Get on with it!”
24. Bookends
Establish Your First and Last Sentences
25. The Sound of Ka-Ching!
Scale the “You”
26. David Letterman’s Top Ten
Pick a Number
27. Illusion of the First Time
Road (Show) Warriors
28. In Praise of Analogies and Examples
Add Value and Dimension
29. Ronald Reagan and Barack Obama
Masters of the Game
30. Aristotle: The First Salesman
The Original Source
Section II: Graphics: How to Design PowerPoint Slides Effectively
31. Vinod Khosla’s Five-Second Rule
A Sanity Check for Every Presentation
32. Don’t Raise the Bridge, Lower the Water
Better Box Thinking
33. Jon Stewart’s Right
Positioned on Purpose?
34. Misdirection
Magicians and Graphics
35. Obama Makes a PowerPoint Point
The State of the Union and Presentations
36. Go in the Right Direction
A Presentation Lesson from Akira Kurosawa
37. PowerPoint and Movie Stunts
Use Graphics to Create Continuity
38. The Anti-PowerPoint Party
Another Precinct Heard From
39. Signage Versus Documents
Drive Your PowerPoint Home
40. The Graphics Spectrum
Lives of Quiet Desperation
41. How Audiences See
Follow the Action
42. Why Use PowerPoint at All?
A Picture Is Worth a Thousand Words
43. “But, I’m not an artist!”
Rx: Infographics
44. The Kindness of Strangers
Stand and Deliver
45. No More Mind-Numbing Number Slides
Five Easy Steps to Bring Your Presentation to Life
Section III: Delivery Skills: Actions Speak Louder than Words
46. Eight Presentations a Day
Cause and Effect
47. Sounds of Silence
Presentation Advice from Composers and Musicians
48. Stage Fright
A Close Cousin of Writer’s Block
49. Swimming Lessons and Presentations
Deconstruct and Reconstruct
50. Valley Girl Talk
Invisible Question Marks
51. “What do I do with my hands?”
A Simple Approach to Gesturing
52. “Look, Ma, no hands!”
Anchorperson or Weatherperson
53. Foreign Films
The Pause That Refreshes
54. Rx: CrackBerry Addiction
Control Yourself!
55. The Eyes Have It
Relax!
56. Why Sinatra Stood
The Voice of “The Voice”
57. Presentation Counts
The Rise and Fall of Rick Perry
Section IV: How to Handle Tough Questions
58. Listening and Laughing with Johnny Carson
Late Night Lessons for Presenters
59. Ready, Fire, Aim!
Old Habits Die Hard
60. How to Deal with a Direct Attack
“That was certainly a downer!”
61. No Such Thing as a Stupid Question
A Lesson in Q&A from Dilbert
62. The Patronizing Paraphrase
Trying to Channel Bill Clinton
63. Tricky Questions
Be Transparent or Be Trapped
64. Robert McNamara Was Wrong
You Must Respond to All Questions
65. Breaking into Jail
The Elephant IS in the Room
Section V: Special Presentations
66. Speak Crisply and Eliminate Mumbling
Be Your Own Henry Higgins
Athletic Articulation
Primer
Be Your Own Henry Higgins
67. How to Develop a Richer Voice
Be Your Own Echo Chamber
Resonance
Be Your Own Echo Chamber
The Pause Bonus
68. How to Deliver a Scripted Speech
When the Words Count
Teleprompter
Vertical Text
69. Speaking to an Audience of a Thousand
The Big Tent
Image Magnification
Actions, Speaking, and Words
70. How to Beat the Demo Demons
Plan B and More
71. Bring Your Panel Discussion to Life
How to Herd Cats
72. Mark Your Accent
Eliza Doolittle Is a Myth
Spanish Lessons
Ears Versus Eyes
73. How to Interview Like a Television Anchorperson
Seven Easy Steps
74. Ten Best Practices for the IPO Road Show
75. Cicero: Peroration
Timeless and Borderless
Endnotes
Introduction
Chapter 1
Chapter 2
Chapter 3
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Chapter 17
Chapter 18
Chapter 19
Chapter 20
Chapter 21
Chapter 22
Chapter 23
Chapter 24
Chapter 25
Chapter 26
Chapter 27
Chapter 28
Chapter 29
Chapter 30
Chapter 31
Chapter 32
Chapter 34
Chapter 35
Chapter 36
Chapter 37
Chapter 38
Chapter 39
Chapter 40
Chapter 41
Chapter 42
Chapter 43
Chapter 44
Chapter 46
Chapter 47
Chapter 48
Chapter 50
Chapter 51
Chapter 52
Chapter 54
Chapter 55
Chapter 56
Chapter 57
Chapter 58
Chapter 59
Chapter 60
Chapter 61
Chapter 63
Chapter 64
Chapter 65
Chapter 66
Chapter 73
Chapter 74
Chapter 75
Acknowledgements
Index
About the Author
FT Press
The Truth About: Getting the Best from People
Copyright Page
Dedication Page
Praise for the First Edition
Introduction
Part I: The Truth About Employee Engagement
Truth 1. You don’t need the carrot or the stick
Truth 2. You have direct influence over your employees’ passion quotient
Truth 3. You get the best by giving the best
Truth 4. It’s not money that motivates
Truth 5. Employee engagement isn’t for sissies
Truth 6. Real engagement gains happen after survey scores come in
Part II: The Truth About Yourself
Truth 7. Your behaviors are your brand
Truth 8. You can’t give what you don’t have
Truth 9. “Best” doesn’t mean the same thing to everyone
Truth 10. Think you’re a great leader? Think again
Truth 11. You could be your own worst employee
Truth 12. Visionary or beat cop? Your choice
Truth 13. Your health may be compromising your leadership effectiveness
Truth 14. You don’t have to be perfect
Truth 15. Your career can recover from an engagement hit
Part III: The Truth About Engaged Cultures
Truth 16. Employee happiness is serious business
Truth 17. Great leaders make their people cry
Truth 18. Better questions lead to better answers
Truth 19. Individual passion builds a passion-fueled customer service culture
Truth 20. Authentic is better than clever
Truth 21. Retention begins with hello
Truth 22. The bad will do you good
Truth 23. Your biggest complainer may be your best supporter
Truth 24. You can sell an unpopular decision
Truth 25. Flex is best
Truth 26. Nobody cares if you don’t mean to be mean
Truth 27. Controlling your temper is a labor-saving device
Truth 28. There is no “but” in “I’m sorry”
Part IV: The Truth About Motivation
Truth 29. Engagement happens one person at a time
Truth 30. If you’re a manager, you’re a career coach
Truth 31. The candidates you’re seeking may not be the ones you need
Truth 32. Ask for cheese—you might get the moon
Truth 33. You lead better when you get off your pedestal
Truth 34. Trust is your strongest persuasion tool
Truth 35. If they aren’t buying it, they aren’t doing it
Truth 36. Overselling an opportunity can cost you precious talent
Truth 37. Focusing on what’s right can help solve what’s wrong
Truth 38. High performers are motivated by a piece of the action
Truth 39. All the generations want the same things
Part V: The Truth About Performance
Truth 40. Compassion promotes performance
Truth 41. A hot star can brighten your whole team
Truth 42. B players are your A team
Truth 43. High performers have enough coffee mugs
Truth 44. Discipline deepens engagement
Truth 45. You don’t have to inherit the problem employees
Truth 46. Performance appraisals are really about you
Truth 47. New hires can inspire current employees
Truth 48. Terminations are an engagement tool
Part VI: The Truth About Creativity
Truth 49. Innovation begins with y-e-s
Truth 50. Everyone can be creative
Truth 51. You stand between inspiration and implementation
Truth 52. Failures promote progress
Truth 53. People don’t quit their bosses, they quit their colleagues
Truth 54. Extreme pressure kills inspired performance
Truth 55. Creativity is a balancing act
Part VII: The Truth About Communication
Truth 56. Open questions ignite inspiring answers
Truth 57. Serving your employees means managing your boss
Truth 58. Bad news is good news
Truth 59. Trivial conversations are essential
Truth 60. The way you listen speaks volumes
Truth 61. Crap happens
Truth 62. Engaged employees need to know more
Part VIII: The Truth About Teams
Truth 63. Absence makes the employee happier
Truth 64. Your team has untapped talent
Truth 65. People need to fight their own battles
Truth 66. Games don’t build teams
Truth 67. Answers build teams
Truth 68. Your team can lead you to greatness
Truth 69. You’re still the boss
References
Truth 16
Truth 32
Truth 37
Truth 42
Truth 50
Truth 51
Truth 54
Truth 55
Truth 57
Truth 68
About the Author
FT Press
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Truth 15. Your career can recover from an engagement hit
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Truth 16. Employee happiness is serious business
Part III: The Truth About Engaged Cultures
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