To improve your cloud management, you should consider adopting a framework, such as Information Technology Infrastructure Library (ITIL) (or ITSM: IT Service Management) that describes and provides a baseline for information-technology processes, procedures, operations, and services. Common ITIL procedures and processes include the following:
Service Strategy: Aligns your business strategy to your IT operations and services, with a focus on custom service and delivery
Service Design: Examines the services a business provides and how to best design and implement them
Service Transition: Examines changing existing or introducing new services
Service Operation: Provides best practices for managing and improving operational services
Continual Service Improvement: Examines ways to continually improve your service offerings
Across the Web, you can find many videos and ebooks on ITIL and ISTM.