A

abbreviations

Amelio, Gilbert

apology letters. See also letters

appendixes

audience, writing for

B

“bcc” (blind carbon copy)

bibliographies

Bill Gates

blind carbon copy (bcc)

Buffett, Warren

business letters. See also letters

business reports

business writing

buzzwords

C

capitalization

Carnegie, Dale

cell phones

Chicago Manual of Style

commas

complaint letters. See also letters

concision

conference calls

contractions

courtesy titles

cover letters. See also letters

Covey, Stephen R.

criticism, constructive

Csikszentmihalyi, Mihaly

D

disciplining employees

Drucker, Peter

E

e-mail

business

company policy on

etiquette

format

in-box

personal

recipients

standard policies

thread

encouragement

Enron

etiquette

e-mail

executive summaries

F

face-to-face communication

feedback

firing employees

font type

formal letters

form letters

G

glossaries

grammar

graphics

greetings

H

handwritten notes

headings, use of

Hewlett-Packard

hyphenation

I

Iacocca, Lee

instant messaging (IM)

as method of corporate communication

Internet shorthand

J

jargon

junk mail

L

letters

business

closing

cover

of apology

of commendation

of complaint

of recommendation

of reprimand

of request

pitch

refusal

thank-you

listening

M

management skills

communication

margins

memos

format

purpose statement

Microsoft

minutes

format

N

National Commission on Writing for America’s Families, Schools, and Colleges

National Semiconductor

nonverbal communication

note-taking

O

“open door” communication

oral presentations

fielding questions

practicing

visual aids

Orwell, George

outlines

P

Patricia Dunn

personal digital assistants (PDAs)

personal e-mail

pitch letter. See also letters

plagiarism

praising employees. See also encouragement

presentation, of reports

presentations. See oral presentations

professionalism

professional tone

proofreading

public speaking. See oral presentations

purpose statement

R

redundancy

refusal letters. See also letters

reports

conclusion

introduction

format

research

sources

writing and organizing

request letters. See also letters

revising

rudeness

S

screen name, IM

shorthand

sources, primary

Strunk, William, Jr.

style guides

T

telephone

cell phones

conference calls

manners

messages

templates

Microsoft’s Letter Wizard

thank-you letters. See also letters

The 7 Habits of Highly Effective People

The Elements of Style

Toastmasters International

Twain, Mark

typos

U

ultimatums

V

verbs, active

videoconferencing

voice mail

W

Welch, Jack

White, E.B.

white papers

writing

the basics

note-taking

research