Index
121s, 2nd, 3rd
checklist
collegiate approach to team management
definition
with direct reports, 2nd, 3rd, 4th
duration
effective, components of
formal
frequency
overseas staff, 2nd
preparation
risks of
with your boss
360-degree feedback, 2nd
accountability
corporate
individual
accounts, 2nd
activity reviews
advertising, on-line
annual budgeting and planning
annual performance appraisals (leader’s)
approachability
awaydays, 2nd, 3rd
agenda
checklist
description
direct reports
facilitation
follow-up
frequency
interruptions
involvement of HR team
location, 2nd
meals
objective, 2nd
outcomes
outsiders
pitfalls
successful
challenges to
criteria for
time
balance sheet
bonus plans, recording
brand, types of
brand ambiguity
brand casualness
brand confusion
brand equity
brand experience
brand hierarchy, 2nd, 3rd
brand identity
brand image
brand management, 2nd, 3rd
brand manager, 2nd
brand monitoring
brand recognition
brand values, 2nd
branding, 2nd
checklist
steps for success
business brand
business process re-engineering (BPR)
call centres, 2nd
capability
capital expenditure, 2nd
career development
cash, importance of, 2nd, 3rd
cash flow
change imperative
definition
vision
change management
awareness – need for
checklist, 2nd
communication, 2nd
and knowledge
pitfalls
principles
skills required by leader
steps for success, 2nd
and strategy
using new technology, 2nd
and vision
change, resistance to, 2nd
clarity
climate surveys
colleagues see staff
collegiality
communication
change management, 2nd
checklist
first days in job
importance of process
with overseas team members
potential weaknesses
repetition
staff training
strategy
checklist
guidelines
to stakeholders
use of social media
of vision, 2nd
see also 121s; meetings
competitors
analysis
identifying
conflict management
consistency
contingency planning, 2nd, 3rd
control
core actions
core competencies, 2nd, 3rd
and product development
core values
corporate accountability
corporate identity
corporate infrastructure
cost management
actions for success
checklist
constraints
next-stage reductions
pitfalls
costs
incurring
reporting, 2nd
sales, 2nd
types of
credibility from repetition
culture, 2nd
customer journey
checklist
evaluation
and marketing ‘is everyone’ concept
review team
steps for success
technology
customer-interfacing technology
benefits of
call-centre management
checklist
and corporate infrastructure
on-line advertising/marketing
on-line ordering
reviewing
customers
championing
actions for success
appointing champion
leader as ultimate champion
checklist
expectations
experience see customer journey
feedback, 2nd, 3rd, 4th
focus by staff, 2nd
focus groups
identifying
importance of
satisfaction
strategic planning
decision-making, 2nd, 3rd, 4th, 5th, 6th, 7th
delegation, 2nd, 3rd, 4th
demeanour
checklist
definition
key aspects
pitfalls
determination
development milestones
difference, acceptance of
digital immigrants, 2nd
digital innovation see digital skills revolution; product development; technology, using new
digital marketing
digital natives, 2nd
digital skills revolution
checklist
and culture, 2nd
scale of change
skills required
successful transformation
team selection
direct reports
121 meetings with, 2nd, 3rd, 4th
awaydays
feedback about leader
introductory 121s, 2nd
objectives
their direct reports
direction
directive leader style
dress
e-commerce
see also digital skills revolution; technology, using new
email, and staff communication
employee-employer relationship
empowering leader style
empowerment, 2nd
exit strategies for staff
experience, value of, 2nd, 3rd
Facebook
fairness, 2nd, 3rd, 4th
family, overseas team members
feedback
360-degree feedback, 2nd
customers, 2nd, 3rd
feedback (to leaders)
121s with direct reports, 2nd
121s with your boss
360-degree processes, 2nd
annual performance appraisals
barriers
checklist
from partners
normal corporate feedback processes
pitfalls
finance, overseas team members
finance staff/director, relationship with
financial management, principles of
financial planning, 2nd
first days in job
checklist
communication
establishing relationship with team members
information in advance, 2nd
introductory 121s with direct reports, 2nd
pitfalls
planning – key principles
planning day one, 2nd
staff meeting, 2nd
stakeholders, 2nd
flexibility
focus
checklists, 2nd
pitfalls
requirements for success
forming-storming-norming-performing cycle
geographic market entry
global skills sourcing, product development
global strategy, 2nd
goals
Google
honesty, 2nd, 3rd, 4th
HQ visits, overseas team members
HR dept, 2nd, 3rd
humility
in-country visits, overseas team members
incentives
checklist
criteria
details
personal objectives
plans
progress reports
recording bonus plans
significance of
individual accountability
inflexibility, and cost management
innovation, 2nd
power of
innovative culture
insourcing, 2nd
instincts – trusting
checklist
dangers of
integrity, 2nd, 3rd, 4th
international culture
international leadership
culture
checklist
shared values
international markets and strategy
checklist
criteria for success
prioritisation of markets
characteristics of successful
checklist
risks
internet, 2nd
see also digital; technology, using new
interpersonal conflict
checklist
and performance
interview, the difficult
assessing need for
checklist
conducting
guiding principles
pitfalls
using HR director/manager
investment
knowledge
and change management
checklist
and learning
sharing
value of
knowledge community, team as
knowledge culture, creating
knowledge deficit, causes of
KPIs
leadership
compared with management
and management
leadership skills
awaydays
knowledge
leadership styles
directive leader
empowering leader
’Leadership7’
learning
and knowledge
line manager (boss) relationship with
actions for success
checklist
impaired – reasons for
listening skills, 2nd, 3rd
management
compared with leadership
and leadership
management meetings
management structure, assessment
managing change see change management
market analysis
marketing, 2nd
digital
‘is everyone’ concept
checklist
and customer journey
tactics to reinforce
on-line
materiality
meetings
121s see separate entry
ad hoc group meetings
agendas, 2nd
annual budgeting and planning
checklist
management
managing
checklist
with overseas team members
pitfalls
staff see staff meetings
steps for successful
team see team, meetings
thematic reviews
time management
message, 2nd, 3rd
importance of process
reinforcing
opportunities for
see also communication
modesty
motivation, team, 2nd
networks
objectives
annual
checklist
direct reports
focused
individual objective setting
mid-year review
recording
significance of
SMART
team objective setting
on-line advertising/marketing
on-line ordering
one-to-one meetings see 121s
openness
organisation culture, 2nd
organisation structure, 2nd, 3rd
organisational identity
checklist
steps for success
outsourcing, 2nd
overheads, 2nd
paradigm shifts
people, importance of
performance
objectives and incentives
performance appraisal see feedback; staff, appraisal; staff performance management
performance (business), monitoring
performance management
performance strategies
meetings
personal behaviour
demeanour
dress
first days in job
humility
instincts – trusting
integrity 2nd, 3rd
principles of leadership
relationship with line manager (boss)
personal development, employees’
personal objectives
post-sales service
power of principle
predictability
principles of leadership
checklist
pitfalls
priorities, 2nd, 3rd, 4th
checklist
prioritisation of international markets
process
and atrophy
checklist
and complacency
criteria for success in understanding
definition
importance in communication
and phases of business
reviews
structures
procurement, 2nd, 3rd
product development
checklist
and core competencies
core objective
criteria for success
customer expectations
factors which undermine
fear of failure
global skills sourcing
innovative stance
integration of post-sales service
requirements for success
and risk
speed of development to market
and technology
product lead times, reducing
product market entry
profit and loss account
purchase ordering
recruitment, 2nd
regional strategy, international
relocation, overseas team members
repeat messaging, team meetings
repetition, credibility from
resilience
resistance to change
resources, human see HR dept
respect, 2nd, 3rd
reviews, thematic
reward, objectives and incentives
risk, and product development
risk management
role model, leader as
sales
activities to embed sales in whole organisation
campaigns
checklist
and staff communication
staff resistance
on telephone
sales team workshops
self-belief
social media
spouses and partners, overseas team members
staff
appraisal
feedback
performance issues
see also staff performance management
career development
communication
sales
training
communication via email
contact with
customer focus
interpersonal conflict
involvement in strategic planning
marketing ‘is everyone’ concept
recruitment, 2nd, 3rd, 4th
selection, 2nd, 3rd
surveys and organisation culture
training
staff meetings
121s see separate entry
first days in job, 2nd
overseas staff, 2nd
see also team, meetings
staff performance management
checklist
competencies required
confronting poor performers
exit strategies
factors affecting individuals’ performance
improvement approach
and interpersonal conflict
involvement of HR dept
objectives and incentives
stakeholders
identifying
strategic plan
see also strategy
strategic drift
strategy, 2nd, 3rd
and change management
checklist
criteria for success
and defining team, 2nd
and international markets
options
organisation’s, 2nd, 3rd
supplier strategies
checklist
outsourcing
procurement, 2nd
purchase ordering
supply chain management, 2nd
suppliers
analysis
contracts
feedback from
management
requirements for effective
supply chain management, 2nd
talent management
team
ad hoc, 2nd
awaydays
brief
defining
factors affecting
success – maximising
diversity
effectiveness, threats to
forming
importance of
issue meetings
as knowledge community
management
checklist
collegiate approach
conflict
techniques for effective team operation
meetings, 2nd, 3rd
advance planning
agenda
checklist
criteria for success
failure to achieve purpose – reasons for
frequency, 2nd
international attendees
location
overseas staff, 2nd
presentation of information
remote attendees
repeat messaging
taking questions, 2nd
timetabling
see also staff meetings
motivation, 2nd
objective setting
overseas
121 meetings
categories
checklist
communication with
disadvantages for staff
HQ visits
in-country visits
meetings
negative/positive aspects of experience
relocation
selection
relationship with, establishing
reviewing
selection, 2nd, 3rd
overseas posts
skills
to review customer journey
technology, 2nd
checklist
examples of uses
and product development
review, 2nd
using new
change management, 2nd
checklist
and culture, 2nd
maximising benefits of – questions to ask
resistance to
skills required
see also customer-interfacing technology
telephone, sales, 2nd
time management
checklist
meetings
signs of mismanagement
strategies for success
tolerance
transparency, 2nd, 3rd
Twitter, 2nd
value proposition
values, 2nd
shared, and international leadership
visibility
vision, 2nd, 3rd, 4th, 5th, 6th
and change management
communicating, 2nd
setting and selling
checklist
factors weakening
key steps for success
workplace culture
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