Reader’s Reference Guide
This book is for executives, senior and upper-middle managers. It depicts one Company’s journey to ‘Class A Business Excellence’. It is based on a representative, but fictional, mid-size company with multiple operating divisions. Many people and business processes are touched by a journey of such magnitude. This Reader’s Reference Guide lists the people and positions they hold as you meet them in the story—the players’.
In the story, the company and players embark on carefully structured ‘Business Excellence Improvement Initiatives’, which are described in related chapters of the story. The breakdown of each Initiative is included in this guide, showing the Company’s journey, driven by their competitive priorities. Your company’s journey could well be different, but still needs to be carefully structured, depending on your competitive priorities. The meaning and objective of each Initiative is described in detail in the story.
THE COMPANY AND PLAYERS
The Company
Cosmetics Products Division of Amalgamated Consumer Products Corporation, Inc.
The Players
Amalgamated Consumer Products Corporation, Inc.
Cosmetics Products Division
Other Amalgamated Divisions
Effective Management, Inc.
Others
Cosmetics Products Division’s Initiative and Milestone Journey
Initiatives Champion - Greg Sanders
Initiatives Coordinator - Peter Bertrand
1. Customer Service
a. Capable Integrated Business Management
i. Milestone Leader - Bart Billings (Demand Manager)
ii. Milestone Champion - Alexandra Templeton
b. Capable Planning and Control
i. Milestone Leader - Peter Bertrand
ii. Milestone Champion - David Simpson
2. Customer Satisfaction (External/Internal)
a. Capable Product Management
i. Milestone Leader - Sharon Rogers
ii. Milestone Champion - Alexandra Templeton
b. Foundation Enabling for Sustainable Improvement
i. Milestone Leader - Peter Bertrand
ii. Milestone Champion - Gabriella Jemison
3. Competitive Advantage
a. Advanced Internal Supply
b. Capable Management of Demand
c. Capable Distribution and Logistics
d. Capable External Sourcing Processess
e. Capable Supply Chain
f. Foundation Business Improvement Capability
4. Leadership
a. Strategy and People (Advanced Strategic Planning + Managing and Leading People)
i. Milestone Leader - Glenn Miller
ii. Milestone Champions - Alexandra Templeton and Zachary Zellers
b. Advanced Supply Chain Management
i. Milestone Leader - Charlie Beck
ii. Milestone Champion - David Simpson
5. Ultra-Responsive Service
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