CHAPTER FOURTEEN
ADVOCACY, LOBBYING, AND SOCIAL CHANGE

Marcia A. Avner

Nonprofit advocates and lobbyists have been involved in nearly every major public policy accomplishment in the country—from civil rights to environmental protection to health care. These are not abstract issues. Tens of thousands of lives have been saved by passing laws that improve car safety and reduce drunk driving. Hunger and disease for millions of children have been reduced by passing laws that advance public health as well as food and nutrition programs…. In other words, nonprofit advocacy is an honorable tradition, a peon to our American heritage, the First Amendment, and free speech.

Gary Bass, OMB Watch (2009), “Advocacy in the Public Interest”

Charities make an enormous contribution to our national life, and a good share of that is accomplished through direct services. The challenges that we face, in our communities and as a nation, call for continued support for needed services, and they call for more: they call for policy solutions that address root problems and the growing promise of new opportunities. As nonprofits increase their recognition that policy matters, they fulfill a need identified by the late Bob Smucker, a pioneer in nonprofit advocacy, who asserted that “the right of citizens to petition their government is basic to our democracy, and charities are one of the most effective vehicles for allowing citizen participation to shape public policy. Our democratic system can only be strengthened by charities and their volunteers telling public officials about the needs as they see them—firsthand” (2005, p. 231).

Emmett Carson, CEO of the Silicon Valley Community Foundation, underscored these ideas in a 2013 keynote address at a meeting of nonprofit leaders and philanthropists hosted by Independent Sector, saying that “Our advocacy is essential to a well-functioning democratic process.” Carson writes, in Power in Policy:

Carson also asserts: “Democratic society is healthier when the public is exposed to and engaged in debating the kind of society in which we want to live and our mutual obligations to each other.”

This chapter introduces the topic of nonprofit advocacy and civic engagement and provides readers an understanding of what constitutes public policy advocacy, why nonprofits are uniquely positioned to be effective advocates, the potential benefits, and how to make this an integral part of a nonprofit's strategy for meeting mission. We urge nonprofits to recognize the importance of their role in public life in addressing the economic and social challenges of our times by including advocacy and civic engagement in their missions. In an era of income inequality, needed reforms in the criminal justice system, threats to voting rights and human rights, and major debate about the role of government in health care, education, social services, housing, climate change, jobs, wages, and other keystones of our society, nonprofits have a responsibility to be involved.

Nonprofits are in the unique position to both serve as experienced experts, advocating for policies that they believe will benefit the people they serve and vehicles for engaging the community in the public dialogue about issues. It is a fundamental tenet of our democracy that people who are affected by decisions should have a voice in those decisions. Nonprofits can and should make sure that our organizations and the people in our communities meet that civic obligation.

Why Should Nonprofits Advocate?

Nonprofits have the potential to create public policy changes that have a profound impact on peoples' lives. Imagine the power and the reach of the nonprofit sector, given the experience, expertise, intellect, and commitment of boards, staff, volunteers, participants, and donors! Nonprofits connect to essentially all members of our society. More and more nonprofits recognize that the combination of knowledge, community involvement, and a broad base of support position this sector to lead the way in shaping policy strategies that address our local, state, and national problems in sound and responsible ways.

How Do We Know That Nonprofits Make a Difference?

There is a long history of nonprofit achievement in shaping policy. In a short period of time, starting at the local level, nonprofits dedicated to preventing cancer, lung disease, heart disease, and unhealthy workplaces have built a “smoke free” movement that has achieved nationwide changes in indoor environments. These organizations' advocacy efforts have led to changes in the laws and, most important, changes in personal behavior and cultural norms. In an additional example, through the efforts of a diverse group of nonprofits working consistently over many decades, nonprofit advocacy has led to creative solutions to family violence. We now address that violence with policies that mandate anti-bullying programs in schools, protections for victims of abuse, services for survivors, and sanctions and treatment for perpetrators. The Violence Against Women Act would not have advanced without the determined work of countless nonprofits and citizen advocates. Advocacy works. Community organizing and engagement work.

What Do We Mean by Advocacy, Lobbying, Organizing?

Advocacy is general support for an idea or issue, and direct lobbying is a specific form of advocacy. Nonprofit lobbying involves asking an elected official to take a particular position on a specific legislative proposal. For instance, asserting that “We have 7,000 homeless people a night in our city and we need more affordable housing” is an advocacy position. Moving to the specific opportunity and asking a state legislator “Will you vote yes on Senate Bill 6643, which ensures that all publicly subsidized housing requires eligible tenants to pay less than 30 percent of their income in rent,” is direct lobbying. Lobbying is asking for a particular action on a discrete proposal. Organizing is the ability to understand who has an interest in the issues and positions that you champion and to engage those people and institutions in working with you, in becoming part of your base of support. Grassroots organizing, which engages people who are likely to be directly affected by the decisions that are under consideration, builds the power and resources of your organization and your community. Constituents in their communities have unique access to elected officials, and when they are involved in your advocacy and lobbying, they expand your impact through their relationships and numbers. A nonprofit that advocates through organizing and lobbying can achieve change.

What is civic engagement? This broad term applies to organizing efforts that inform people about issues and create opportunities for them to have a voice on issues that matter to them. It includes involving people in the electoral process. For nonprofit organizations in the United States, this work must be scrupulously nonpartisan. Within that constraint, nonprofits can lead and support voter registration, voter education, candidate education, and voter turnout.

An emergent trend in the nonprofit and philanthropic domains is to integrate issue-based advocacy and lobbying with civic engagement to ensure community voices have power in shaping policies and holding decision makers accountable. Some groups refer to this as “Integrated Voter Engagement.” Others describe it as a “virtuous circle” that includes educating candidates and elected officials on issues and positions using the experience and expertise in the community, and then working to advance work on issues in legislative and executive branch arenas (Figure 14.1). This chapter invites readers to consider how this integrated approach builds and sustains community involvement in important policy work.

Schematic illustration of Advocacy Circle.

Figure 14.1 The Advocacy Cycle

Source: Grassroots Solutions. Used with permission.

So Why Don't More Nonprofits Advocate, Lobby, and Promote Civic Engagement?

The call to advocacy is clear. Yet recent research on nonprofit participation in advocacy and lobbying (Arons, 2002, 2007) makes clear that many 501(c)(3) public charities, especially those dedicated to providing social and human services, are not engaging in or maximizing their potential to fulfill their mission because they are meeting needs but not addressing the reason that so many basic needs exist.

Bob Smucker sheds light on the reluctance of some nonprofits to advocate and lobby, noting:

Civic engagement is also an area where the lack of understanding of rules for nonprofit electoral activity stymies nonprofits. A critical rule to guide nonprofits in elections is that they may not do anything to influence the outcome of an election by supporting any candidate or party. As nonprofits active in elections for many decades report, engaging people because they and their community need to be part of the process—without influencing HOW they should vote—is relatively easy and valued by eligible voters who want to know how to participate and are tired of pressure from candidates and parties. People value information from trusted community partners. They want to know how to register, know about candidates, know when and where to vote, know how to navigate local election rules and practices, and know how to protect their voting rights.

Even when a nonprofit organization's leaders understand that lobbying is legal and that it is, in fact, a responsible activity for nonprofits to undertake, many are still uncertain about how to build an advocacy and lobbying effort. Put doubts to rest. The following pages offer a practical understanding of how to plan and act to impact public policy debates. We begin with the role of nonprofits in advancing their cause through public policy advocacy.

The Role of Nonprofits in the Public Dialogue

Nonprofit public policy advocacy strategies are essential to mission accomplishment. Nonprofits in a diverse array of activity areas share a common commitment to meeting the interests and needs of people and communities. Their work on programs, services, and excellence in management are directed to the changes they want to make in society. The work of nonprofits is different from the work of political and business institutions, and nonprofits advance goals, ideas, movements, and programs separate from governmental and market priorities. Nonprofits bring values, information, and the voices of the community to their work with government. Often nonprofits are a countervailing force to the influence of the marketplace on governmental decisions at all jurisdictional levels. Because of their unique and essential role in ensuring a full, informed public dialogue, nonprofits need to fulfill their key role in decisions about government programs, policies, and priorities.

Nonprofits often work with people at the individual and community level. Public charities often have the most far-reaching, trusted, and comfortable of relationships with people in their communities. Based on those ongoing and respected relationships, nonprofits have the potential to encourage individuals and groups to step up to their place in a healthy democracy. And nonprofits provide public leaders with insights about community interests. These organizations hold government accountable to a broad public, present the diverse values reflected in society, and advance issues that are not otherwise addressed. And they are a vehicle through which many members of the society have a voice in the policy and political process.

Public policy need not be mysterious. Nonprofits need to recognize that, at the core, public policy embodies the decisions we make about how we will care for one another, our communities, and the land. Regardless of whether a particular organization's issues are addressed at the federal, state, or local level, nonprofits have the opportunity and the responsibility to shape policies. Without policy work, nonprofits might never have seen an Americans with Disabilities Act provide access to countless spaces and resources for people whom they may serve. Without public policy work, nonprofits could not have shaped some responses to welfare reform that enable people to get out of poverty, not just off welfare. Without public policy, nonprofit arts organizations would not have resources to play their role in building quality of life and serving as economic engines in communities. Without public policy, nonprofits would have lost their sector's rights to lobby, to engage in voter registration, benefit from tax exemptions, and secure what funding exists for the programs and services they offer.

Their public policy work is essential to nonprofit mission, but it is also essential to policymakers. Elected officials must be generalists. Nonprofits bring to them expertise and experience that is needed for a fully informed public policy debate. Charities have information: research, data, stories, measures of support. Since policy decisions will be made with or without nonprofit input, the choice to enrich the policy dialogue with our knowledge and point of view becomes an imperative.

It long has been the role of the sector to engage people in the decisions that affect their lives; this is yet another dimension of a nonprofit's role in a democratic society. Through nonprofit information and organizing efforts, individuals who would otherwise be silent add their ideas, interests, and insights to the policy debate. Through nonprofit, nonpartisan political activity, people who are not engaged in the public life of the community may become voters, participate in community and public sector decision making, and exercise their potential to work for their communities' interests.

Nonprofit advocacy work is not abstract. It is a concrete component of an organization's work to identify and meet needs, protect community resources, and ensure that individuals are using the power they have to be a voice on issues. Collectively, nonprofits promote, protect, and support policies and reforms that impact quality of life, community vitality, economic security, and justice.

What Constitutes Advocacy?

Advocacy is general support for an idea or issue. We are all advocates. As individuals and as organizational leaders, managers and staff, we embrace causes and work to persuade others to support our issues and our point of view.

Lobbying is a very specific form of advocacy. Lobbying is explicitly defined by the IRS in its regulation of nonprofit organizations. Details about what constitutes lobbying and how nonprofits report such activity are included later in this chapter and in extensive online resources. Basically, lobbying involves you, or those whom you organize and mobilize, asking elected officials or others who can make policy decisions to act in a particular way on a specific policy proposal. Although advocacy includes broad promotion, education, persuasion, and lobbying, lobbying is that limited component of advocacy that includes a request for a particular action on a specific policy.

Organizing involves building, engaging, preparing, and mobilizing a base of supporters. Included in organizing is the ability to understand who is likely to support the issues and positions that you champion and to engage those people and institutions in working with you on behalf of an issue. Grassroots organizing, which engages people who are likely to be affected by the decisions that are on the table, builds the power and resources of your organization. Constituents in their community have unique access to elected officials and, when constituents are involved in your advocacy and lobbying, they expand your impact through their relationships and numbers. A nonprofit that advocates through organizing and lobbying can achieve change.

Building and Contributing to Social Change Movements

While it is great to “win” on single specific issues, nonprofits have the knowledge, leaders, power base, and regional and national networks to inspire, implement, build, and sustain social change movements. In so doing, nonprofits shape the broad political will to remedy societal problems. Social change movements have revolutionized the way Americans understand and respond in values and policies to an exceptional array of issues, including domestic violence, food safety, substance abuse, abuses of corporate power, human rights, poverty alleviation, public art, medical care, early childhood education, and so much more. Individually and collectively, movements work to change systems, rules, and regulations in ways that improve conditions for programs and services that people count on in their communities.

An Example

Imagine a nonprofit that provides shelter and programs for the homeless. They are also advocates for more shelters to meet existing and future needs and for increased units of affordable permanent housing. This nonprofit, Coalition for the Homeless, engages in a wide range of activities. Staff works with local university faculty to research the numbers of people experiencing homelessness, the diverse reasons for individuals and families to be homeless, the numbers and effectiveness of services for the homeless, and the unmet needs in the community. In sharing that information and their concern that more be done to alleviate homelessness, the coalition's nonprofit advocates communicate with all those connected with their organization, with allied organizations and coalitions, with the media, with Facebook friends, and probably include what they know and are passionate about in most conversations. They may have general discussions with elected officials about the problem as they understand it.

In preparing to be effective advocates, the organization carries out a well-planned organizing campaign. It identifies those who are already on board with their work, those who have an interest in the success of the work, and those who will be most directly affected by the proposed changes. In reaching out, often on a one-to-one basis, they learn about the individual or organization's specific interests and capacity to support an advocacy campaign. As they target, recruit, educate, prepare, and mobilize the supporters whom they can win over, the nonprofit builds a powerful community base that can leverage change.

As they work for particular reforms or laws as part of the solution to the problem of homelessness, their advocacy effort has a lobbying component. Lobbying is the work that the organization does to prepare for the “ask”— the request, for instance, to the head of the State House of Representative's Housing Committee to support a particular proposal. The lobbying component builds on all of the advocacy that the coalition has done and is the step that focuses on the effort to get decision makers to “Vote to stop the bill that cuts funding for the homeless,” or “Vote ‘yes’ for House File 220 to fund three hundred units of affordable housing at scattered sites in Santa Fe.”

Because affordable housing is a nationwide need, nonprofit networks and coalitions combine their efforts to do public education, organizing, and advocacy. They work to build a movement, to raise public awareness and inspire broad public support for making housing a priority in communities across the nation. Countless groups working at the local level change attitudes and reach deeply into the community. The work at the local level connects to similar efforts in other places, often through nonprofit networks and national associations. As values change, as the issue becomes a national priority, as increasing numbers of political leaders and officials take up the issue to satisfy the needs of their constituents and communities, an affordable housing movement expands and elevates the issue in public and political life.

Nonprofits that have been effective in winning housing victories and building a movement at the national, state, and local levels keep their supporters involved by sustaining their engagement. From policy advocacy in legislative arenas, they turn to civic engagement activities. Nonprofits and supporters of housing policy, for example, talk to potential voters about the importance of learning and influencing candidates' positions on housing issues and voting for those whose interests match their own. They encourage people who care about the issue to participate in the public life of their community, promoting housing in many ways—from voting, to serving on task forces and boards, to participating in media opportunities that advance the issue.

Civic engagement is one of many terms used to describe efforts to sustain and expand participation in all forms of activities that relate to democratic society. Some nonprofits increase civic engagement by convening groups to understand an issue. For example, they hold “Eggs and Issues” breakfasts or community town hall meetings to encourage people to understand and become involved in issues of concern, from the placement of a stop light at a dangerous intersection to the elements of national health care reform. Many nonprofits encourage the people with whom they work to be active with advocacy groups that are working to address an issue or to volunteer to serve on the citizen task forces and committees that inform governmental activities.

For increasingly large numbers of nonprofits, nonpartisan voter mobilization builds on the organization's trusted role in the community to encourage those eligible to vote to learn the election process, register to vote, know about issues and candidates, and vote. These activities have drawn many people into exercising their proper role in democracy in the interests of themselves and their communities. Engaging nonprofit constituents in both issue advocacy and electoral activity increases the impact of community and nonprofit voices.

Nonprofit Activism and the Law1

Nonprofits have the opportunity and responsibility to engage in democracy-supporting activities as discussed here. Nonprofit executives and board members need to recognize that lobbying is legal and, within limits, encouraged.

In the United States, the Internal Revenue Service (IRS) regulates lobbying activities. At this federal level, the oldest standard for lobbying limits has been the 1934 “insubstantial part test,” which states that “no substantial part of a charity's activities…may be carrying on propaganda or otherwise attempting to influence legislation.” This dangerously vague standard frustrated and intimidated proponents of nonprofit lobbying and led to successful pressure for the passage of the 1976 Lobby Law, which establishes a “bright line test” for the limits of permissible lobbying. (See Chapter Two of this Handbook for more on all facets of U.S. nonprofit law.)

The IRS developed rules under the 1976 law that establish a clear expenditure test for 501(c)(3) lobbying. This bright line test requires nonprofits to file IRS Form 5768, known as the “h” election” because it refers to Section 501(h) in the Internal Revenue Code. The “h” election provides a generous allowance for lobbying activity, capped at $1 million in lobbying expenditures and calculated as follows:

  • Twenty percent of the first $500,000 of exempt purpose expenditures, plus
  • Fifteen percent of the next $500,000 of exempt purpose expenditures, plus
  • Ten percent of the next $500,000 of exempt purpose expenditures, plus
  • Five percent of the remaining exempt purpose expenditures up to $1 million

More of the expenditures allowed under the “h” election may be used for direct lobbying than for grassroots lobbying. Direct lobbying, in which the nonprofit and its members ask legislators to vote or act in a particular way on a specific issue, may be used for the full amount of the allowed expenditure. If the nonprofit reaches out to the broader public, which constitutes grassroots lobbying, only 25 percent of the allowable expenditure may be dedicated to that work.

Many activities are not counted as lobbying, thus making the lobby limits even more generous. Activities not counted as lobbying include:

  • Contact with elected officials on executive branch officials on proposed regulation (as opposed to legislation);
  • Lobbying by volunteers (because no money is expended; only reimbursement for travel or meals for volunteers is counted); and
  • Response to written requests to testify before legislative bodies.

Lobbying activity is reported as a component of a nonprofit's Form 990 filing with the IRS. Nonprofits that have taken the “h” election have a much simpler expenditure report than those that choose not to use the “h” election. Those not choosing the “h” election need to provide detailed descriptions of all lobbying activity. It is recommended that nonprofits that are comfortable with the $1 million cap on the lobby limits file for the “h” election.

In spite of the clarity of the bright line expenditure test option, studies of two thousand organizations were conducted by Jeff Berry and David Arons in 2003. They concluded that most view the rules as overly complex. For this reason, the rules and reporting requirements have had a chilling effect on nonprofit lobbying.

Individual nonprofit board and staff leaders need to take advantage of the resources available to help them understand the rules that govern lobbying and assure that their organizations choose to elect as appropriate, and then have in place, the simple systems required for tracking time and expenditures that need to be reported.

More detailed information about the lobby law itself and action steps for nonprofits that choose the “h” election are available on the Internet resource site for this book. There readers will find samples of IRS form 5768, sample forms to enable a nonprofit to track time and expenditures for lobbying activity, and samples of 990 reporting. Organizations that provide information, training, and work for lobby law reform are easy to access from this resource site, as well.

Nonprofit Nonpartisan Election Activities and the Law

Nonprofits are prohibited from participating in partisan political activity, and they may not take any steps to influence the outcome of an election by supporting individual candidates or parties. Nonetheless, nonprofits (while taking care to be rigorously nonpartisan) have an important role to play in elections.

Nonprofit VOTE, a national online resource center for nonprofit nonpartisan election activity, studied the impact of nonprofits in the 2012 U.S. elections (2012). Their report, “Can Nonprofits Increase Voting Among Their Clients, Constituents, and Staff” presents evidence that nonprofit service providers, using personal contact with the people in their community, increased voter turnout among low propensity voters. They reported that nonprofits had several important impacts:

  1. They reached clients and constituents who were more diverse, lower income, and younger than other registered voters in the twenty-seven states studied.
  2. The eligible voters nonprofits contacted personally voted at a higher rate than the average turnout for voters in their states.
  3. Those traditionally underrepresented in the voting population increased participation in voting significantly when nonprofits engaged them, and this closed the usual gap in voter turnout based on race, ethnicity, income, and age.

Build Advocacy Capacity

While it is easy to identify many nonprofits that have an ongoing commitment to public policy advocacy and to celebrate their accomplishments, most small and mid-sized nonprofits have engaged in little intentional planning for advocacy as a key strategy. Nonprofit leaders, good stewards for their organizations, step forward when there is an immediate threat of cuts in government funding, but they don't build the commitment, capacity, or skills to sustain their advocacy efforts. To advance their ability to use advocacy as a tool for shaping change, nonprofits would benefit from the following specific steps:

Make a Commitment

The board and staff of a nonprofit need to agree that advocacy is a key component of their work. Organizations that do so often design board-level policy committees or policy councils that include program participants, sister organizations, and community leaders to ensure there is good counsel and focused attention to policy work.

Plan

Advocacy should be included in an overall strategic plan, or an advocacy plan can be developed and integrated into the organization's overall strategic plan. Sample planning guides are available on this chapter's section of the Handbook's Internet resource site. Among the core planning questions: Is our organization making a short-term or long-term commitment to advocacy? What are our near- and long-term policy goals? What systems do we need to develop to support issue selection, timely decision making, and securing the resources and skills needed for the work? Who will shape and implement the advocacy plan and serve in the role of policy coordinator?

Build Capacity

The organization needs to identify needs and current capacity. There are guides available to support nonprofits in assessing their capacity needs (see the Internet resources). In addition to a strong strategic plan for advocacy, nonprofits can rely on a growing field of publications to determine:

  • The organization's decision making processes;
  • Criteria for issue selection;
  • Processes and protocol in targeted executive and legislative arenas of influence at the local, state, or national level;
  • Commitments of staff time and resources to advocacy at levels that are carefully matched to advocacy goals; and
  • Communication systems for internal and external information dissemination.

Strengthen the Knowledge Base

Conduct research. Collect information. Format the data and stories that your organization has built over time. Understand where there are additional informational resources. Nonprofits add value to the policy dialogue because of the experience and information that they bring to the table. Be sure that you make a strong case for your position by having user-friendly data and well-developed and presented stories.

Know the Arenas for Change

At all levels of government, Internet-based information is available about how policies and budgets progress through a policy process, time lines for action, and the roles and background of key decision makers. Often the elected officials who champion the issues that you are working on and those elected in the areas that you serve can be your guides. Staff for individual elected officials and for committees that work with your issues can provide essential information about the process and the history of the issues. It is also useful to understand the culture of the legislative arenas to recognize how to shape your nonprofit's work. In the highly polarized political landscape that dominates much of our national and state work, nonprofits can be nonpartisan bridge makers, bringing people together around issues that have broad reach.

Identify Partners

Many issues are important to multiple nonprofits and the people they serve. A nonprofit new to advocacy rarely has to discover and do this work alone. It is often most productive to work with existing or emerging alliances and coalitions with which your organization has a common agenda. It is useful to find partners and mentors, and state or national organizations can be helpful matchmakers. The National Council of Nonprofits can identify state-level associations of nonprofits; these associations can facilitate connections to like-minded organizations. National organizations that focus on your issues can be especially helpful with materials, model advocacy efforts, and identification of allies.

Understand the Opposition

Knowing who opposes your position and why enables your nonprofit to prepare responses to other points of view. Elected officials appreciate knowing what you know about all “sides” on an issue. In addition, knowing the opposition's case allows you to preempt their key messages by addressing them in your own case statements.

Build Skills

Much nonprofit advocacy depends on relational skills, and nonprofits can gain training in the key components of advocacy, lobbying, and civic engagement from state or national infrastructure organizations. State associations of nonprofits usually provide training and materials to their members and others, and entities like the Bolder Advocacy Campaign at the Alliance for Justice, Independent Sector, the National Council of Nonprofits, and universities with leadership programs all offer training and skill-building programs.

Framework for Advocacy: A Pragmatic Approach to Advocacy and Lobbying

Once nonprofits understand that advocacy is part of their work and have made a commitment to implement advocacy strategies, it is important to understand how to act on policy issues. Whether the objective is to propose a new policy, to join efforts to pass legislation, or to stop a proposal deemed harmful, nonprofits can be rapid responders to immediate needs and can build effective advocacy and lobbying strategies with a pragmatic and systematic approach.

The Advocacy Triangle presented in Figure 14.2 poses four key questions that a nonprofit should be able to address with a high level of specificity:

  1. What is the problem or opportunity?
  2. What do you want to have happen?
  3. Who decides?
  4. How do you influence them?
Schematic illustration of Advocacy Triangle.

Figure 14.2 Advocacy Triangle

Once the nonprofit decides on what it wants to happen and how to talk about it, there are three core tactics to be considered: direct lobbying, grassroots organizing, and media advocacy.

Set Goals: What Do You Want to Happen?

Advocacy and lobbying are heavily influenced by external factors that the nonprofit cannot control. While nonprofits do this work to create sound policies by passing laws and ensuring that they are implemented, there are many objectives to be met along the way to achieving a “win.” It is important to set goals and specific objectives related to the policy result to be achieved, but also aim to:

  • Establish your organization as a trusted resource to elected officials and staff.
  • Insert your experience, expertise, and point of view into the policy dialogue.
  • Build support from likely and unexpected sources.
  • Establish ongoing connections to the base of supporters to build power for the long term.
  • Build positive working relationships with decision makers, staff, and media.
  • Position your work to be covered favorably in traditional and social media.
  • Strengthen internal capacity, including board capacity for engagement in advocacy (including an active policy committee).

Focus on Position and Power

Remember, nonprofit advocacy is most effective if it is based on a long-term, sustained effort to work for change that is grounded in your organization's values, vision, and mission. In setting goals, place a premium on positioning your organization to be a resource and a valuable leader in the public dialogue and building power to work for the changes that are needed.

Prepare Key Messages and Messengers

Nonprofits need to be able to provide clear and compelling case statements. What is the problem or opportunity? What is the proposed solution and why? What is your organization and what is your expertise and position?

Once these questions are addressed in thoughtful message development, they become the background for consistent messaging throughout an advocacy campaign. The core message should be used internally, in building and expanding the base, in conversations with elected officials and other leaders, and in media messages. The challenge is to present the core message in a way that is effective with the intended audience. Once the case statement is prepared, short versions of the key themes work well with introductory meetings with all target audiences.

Match the depth of detail in the message, the tone of the message, and the medium for moving the message to the intended audience. What do they care about? How do you connect your cause to their interests? What do they need to know about the issue and your position, even if they have only a brief amount of time with you?

It is useful to assess each audience by asking: What do they need to know? Who do they need to hear from? The messenger and the media are as important as the message. The organization should determine who manages the message as it adapts to the evolution of the dialogue and who prepares the messengers. Then develop ways to ensure they deliver a consistent and disciplined message while reaching out to many audiences.

Nonprofits can be highly effective at reaching target audiences—their supporters, opinion shapers, and elected officials—when they use both traditional and social media. Some audiences respond to coverage of issues by traditional newspaper, radio, and television outlets. A nonprofit media plan should identify the journalists and outlets that cover the issues, build strategic working relationships with those media, and use all the tools needed to reach them. This work might include letters to the editor, opinion editorials, news conferences, press releases, placement of features articles, editorials, and columns. Some elected officials and members of the public will follow these sources regularly, often relying on their websites as well as printed editions of papers and television or radio broadcasts. In an era of media fusion, nonprofits can approach the multiple formats used by traditional media to advance their issue as we “read” the radio news and “watch” newspaper stories online.

Because social media have become central to our public dialogue as well as our social lives, nonprofit communications strategies need to maximize their strategic use of these tools, too. By “social media,” we mean online tools and sites that allow for two-way communication between you and your audiences. The most common types of social media employed in advocacy include (1) online communities, such as Facebook, Google+, and Pinterest, and (2) blogs and articles with comment sections, especially micro-blogs like Twitter. Social media often connect people to your website, and the participants in social media become part of your contact list, people whom you can target and recruit to work with you on issues and activities.

In most organizations, members of the board and executive staff are important candidates for the formal role of organizational spokesperson. These are the people whom the press and public expect to hear from on your key issues. Lobbyists can be these same people, but it is usually wise to include among those who are doing direct lobbying the issue experts and grassroots advocates who are constituents of the elected official whom you are approaching. Develop a strategy of matching the messenger to the audience.

Primary Advocacy Actions: Direct Lobbying, Grassroots Organizing, and Media Advocacy

Effective nonprofit advocacy comprises a number of specific processes and activities, including direct lobbying, grassroots organizing, and media advocacy. Each offers its own unique leverage and value in the advocacy process, and the choice to employ one or more is an important strategic decision.

Direct Lobbying

Lobbying, and the relationship building, education, and advocacy that lead to lobbying, are most effective when organizations begin to work with policy decision makers prior to the time when the “ask” is for a “yes” or “no” vote on specific legislation.

Target

Early in an advocacy effort, determine which elected officials you need to work with most closely. This can be determined by where you have the most power because your organization and the people you serve are constituents. It is prudent to build the best possible relationships with those who are designated representatives for your area and where the official is held accountable at election time by those in the district. Other priority targets should be based on the power, position, and passion of the elected official. Identify:

  • Who has cared about this or similar issues and is likely to share our values and position? Who serves on the committees that will hear our policy issue?
  • Who is a champion for our cause who is in the political majority and has a power advantage?
  • Who will demonstrate broad support if added to our list of allies based on geography, ethnicity, gender, political party, leadership within the city council, legislature, or congress?
  • Who will work well across party lines and between legislative bodies—House and Senate, for example.

Build Strategic Relationships

If your organization is to be a trusted resource for elected officials and in a position to influence them, it is important that they know your organization and that you articulate common interests. Research helps. Check websites, blogs, and press coverage to learn about officials you wish to influence. Examine what they have supported in the past. Understand the issues that are key in the official's district and to her political party. And then begin to meet.

Some meeting options:

  • Meet at your organization's site. This is especially appropriate for the officials who represent the district, but anyone interested in your issues should be invited to a “kitchen table” meeting with a few people (board, staff, program participants) who can explain who you are, what you care about, and why. These site meetings are often the best venue for listening to the elected official. Ask her to share her goals, expectations, and hopes for the work ahead. Understand where there is shared experience—perhaps with illness in the family or an experience with an injustice or a shared frustration with a system that isn't meeting its public purpose.
  • Convince the elected official that you can be or are a resource in your issue areas, and provide information and “real people” who can tell their stories as part of the policy debate.
  • Invite elected officials to tell you how they prefer to receive communications with you (Which e-mail address? Which phone number? In their offices or at home in the community?).
  • Stay in touch. Consider your advocacy to be an ongoing conversation with those whose support you have and want. Information updates, a presence at their community meetings—all strengthen relationships.
  • Maintain the trust. Always tell the truth, get information that is requested, and deliver what you promise.

Identify Elected Officials Who Are Your Champions

Early in your lobbying effort, identify the elected officials who are likely to be your strongest supporters and who are also in a position to advance your cause. It is useful to have champions who are passionate about your issue, respected by their peers and able to garner bi-partisan support, and in positions of power on the committees that will carry primary responsibility for your issue area. Your champions may turn out to be authors of the bills that you propose or support. The policy leaders with whom you work in partnership have the ability to guide you through the intricacies of legislative processes as they advance the issue. And they will count on you to be a good partner. The nonprofit organization's role is to ensure that the legislative champions for the issue had accurate and compelling information, visible and broad support in the community, and people who will work in support of the issue.

And Let the Lobbying Begin

Present your ideas to elected officials you have identified as the decision makers whom you need to influence. The messages, messengers, and materials that you prepared early in your planning and preparation swing into action mode now.

Prepare elected officials by communicating with them about your issue and position. Nonprofits often take advantage of the time before elected officials are in decision-making mode to meet with them at the nonprofit site, in the district, or at their offices to introduce the organization and the issue. Preliminary meetings establish your presence on an issue and can encourage the elected official to recognize you as a resource on the issue as well as an organization that wants to be at the table as the issue is addressed. The more time spent educating and persuading elected officials with meetings, letters, e-mails, and calls before they have to make a decision the better. Nonprofits sometimes create events, including legislative forums or a “Day on the Hill.” Such events may attract media attention and become a forum for both explaining your position and demonstrating how many people support your position.

As the time nears for decision making, be sure to build on early contacts and work hard to persuade elected officials to commit to supporting you or to letting you know how you might win their support. Grassroots advocacy, discussed below, is one component of persuasion. In direct lobbying, however, nonprofits are best served by having a small group meet with the targeted elected officials. These are most often leaders on the issue, members of the committee who will hear the bill, and legislative leaders.

The nonprofit should have a small group participate in the meeting, including a person with expertise on the issue, a constituent when possible, someone with a story to tell to illustrate the importance of the position that you are advocating. People learn from stories, and elected officials like to have facts and illustrative examples to use in their thinking and in their own discussions about the issue.

Set up meetings by contacting the staff person who schedules the elected official's appointments. Be sure to identify the nonprofit, the issue, and indicate whenever possible that a constituent will be part of the small group at the meeting. Keep a few tips in mind for your meeting with an elected official:

  • Be on time and be prepared. It is a good idea to “rehearse” legislative meetings when you are new to this effort.
  • Identify yourself to the staff and tell staff a little about your issue. Offer thanks for setting up the meeting and provide contact information to the staff in case he or she or the elected official needs to reach you at a future time.
  • Greet the official warmly and introduce the members of your team by identifying their role in your organization and on the issue. It is effective to have one person on the team serve as the key facilitator for your team.
  • Verify the amount of time that the official has for the meeting so that you can get to your key points in a timely way.
  • Remind the official of your previous discussions or contacts.
  • Be direct and clear. Explain why you are there and what you want.
  • Provide brief, clear, materials.
  • Provide an opportunity for the official to ask questions.
  • Make a direct ask: Do you support us and will you vote for our position?
  • Next steps depend on the elected official's answer.

Be clear when you ask an elected official for support for your position. What do you want? Why? What is your counter to opposing arguments? And who cares? If constituents, other elected officials, your base, and allies care, then share that information.

The answer is yes. When an elected official supports your position, thanks are in order. Push to understand how much the elected official is willing to do in addition to voting in the way that you have requested. Will she talk to other legislators? Author an ordinance or bill? Ask for a hearing? Talk to the press? And be sure to provide elected officials who are your advocates with the information and insights that will help them.

The answer is “I don't know yet.” This is the time to ask: What do you need to know? Who do you need to hear from? And then follow through to the extent possible with information and contacts.

And “absolutely not!” It isn't worth spending too much time with those who clearly oppose your position and tell you that they are immovable. It is worth asking if anything would change that position. But a strong tactic is to avoid an unnecessarily negative exchange. The opponent on one issue can surface as the supporter on another. “Thank you for meeting with us. We hope we can work together on issues in the future” is an exit line that prevents you from making an enemy.

In all exchanges with elected officials, it is helpful to have brief and compelling materials, back-up documents for those who want to delve into the issue, and a list of contact people whom the official can reach with questions and requests.

A word about officials' staff members: When elected officials have staff who work for them, those staff should be included in your relationship-building approach. Often the staff person maintains the information files, contact lists, and requests that you make. More important is the reality that staff facilitates everything from your access to an individual elected official to who is on the agenda when a policy proposal is being heard. Respect the time pressures and responsibilities of staff, but recognize their importance to the process. Distinguish your organization by thanking them for their help!

Lobbying includes meetings, calls, letters, e-mails, testimony, press events, and other communication formats that request support. Be strategic in matching your approach to the interests and styles of the officials and staff as you get to know them and as you demonstrate that you add value to the public policy debate. Purely public charities are often trusted because of the information and people they bring to the table. Nonprofits can position themselves to be seen as the ethical voice of the community, in contrast with the self-interest of private-sector lobbyists. Maintain the trust.

Grassroots Organizing

Grassroots organizing is the most essential of the strategies central to effective nonprofit advocacy to achieve short-term and long-term policy reforms. Grassroots community-based organizing is the process through which people plan and build shared efforts to work for the changes that they want on their issues. Organizing enables people to build the power they need to advance issues, challenge failed systems, and become respected participants in decisions that affect their lives.

Nonprofits are often quite effective at mobilizing those who support them for a short-term effort. But mobilizing is only one component of organizing. Organizing builds a sustainable base, builds power, and builds leadership. Mobilizing is one tool that organizers use to activate their base at strategic points. Nonprofits are well served if they focus on organizing, building an ever-growing and regularly engaged base.

Marshall Ganz, now at Harvard's Kennedy School, has developed theories of leadership and organizing that provide helpful background to nonprofits moving into this arena of advocacy. He underscores that “Organizers identify, recruit, and develop leadership; build community around leadership; and build power out of community” (Ganz, 2009, pp. 16–17)

Short-term and long-term advocacy initiatives benefit from effective organizing, base building, and advocacy. Nonprofits working on issue campaigns are most likely to achieve desired policies if they build, sustain, and activate a base of support that is able to use its collective power to influence public awareness, political will, and decision makers.

Organizing is especially important in the highly polarized political landscape that dominates policy dialogues at the federal, state, and local level. Elected officials are demonstrating high levels of loyalty to partisan agendas. To override the demands for disciplined support for political party agendas, nonprofits have to rely on the individual values of a particular legislator or build enough pressure in the elected official's district to persuade her or him that the community has placed a high priority on your issue and position. Good organizing includes holding decision makers accountable, and community voices have a keen influence in many instances.

Organizing support for public policy issues will require each organization to determine its particular approach to this work. For organizations already working with an activated constituency, the ongoing engagement and expansion of the base is important. For organizations new to this work, starting within the organization and reaching out to potential allies, both organizations and individuals, will be a starting point. The common components of nonprofit grassroots organizing are targeting supporters, recruiting supporters, engaging supporters, mobilizing the base, evaluation of activities, and reengagement.

Analysis of Potential Supporters

A nonprofit has rarely reached all those who care about the success of its policy efforts. Mapping stakeholder potential allows a nonprofit to be strategic in targeting outreach and organizing. Who cares about the issue? Within that broad potential, which individuals and organizations add the most value to your effort, based on everything from the strength of their numbers to their status in the policy debate? Whom can you reach easily within the complement of groups who would be valuable supporters?

Cycle of Organizing

The ongoing work of building a base, building power, ensuring that people have a voice on issues, requires an ongoing cycle of activity. Figure 14.3 illustrates the nature and flow of this cycle. In organizing for public policy advocacy and in organizing for civic engagement, nonprofits target those who will support and advance their work, recruit supporters, often with initial personal contact, ensure that supporters are engaged, informed, and trained for their role. Once supporters have been engaged, then it is possible to do authentic grassroots mobilizing, calling upon people to do the work that you have been getting ready for over time. The action is not the end. It is a step along the way. Every action deserves a debriefing session and evaluation. Each support can be applauded and thanked. And then: reengage.

Illustration of the Cycle of Activity.

Figure 14.3 The Cycle of Organizing

Media Advocacy

Public policy advocacy, lobbying, and civic engagement depend on building solid working relationships, and this is true in media advocacy. Nonprofits strive to have their issues and activities portrayed positively in all media forms. Often having an editorial or feature story about the value of your organization's issues and programs provides a spotlight that will gather the attention that you seek from supporters.

Nonprofits work with both earned media and paid media. In all instances, the challenge is to convey key messages to target audiences using media that they use and respect. For elected officials, newspaper coverage matters. Most political leaders pay close attention to opinion pieces, editorials, letters to the editor, online or in newspapers, especially in their districts. Supporters are encouraged by supportive news coverage and excited by the opportunity to participate in the public debate on the radio or TV. Social media can be especially effective in providing up-to-date information, commentary, and calls to action to the base, giving them knowledge and building momentum for their action.

Message development and media strategies are key components of advocacy, and much has been written to guide nonprofits. Large coalitions often work with media consultants who can shape the messages and media used in an advocacy or organizing campaign. Polling and focus groups can strength message development. In an information-overloaded society, selecting the most compelling and user-friendly ways to reach target audiences is a priority.

Regardless of the scale of the effort, relationships with target audiences matter. To gain media attention, to be consulted by the media for your point of view on your issues, to establish your organization as an interesting and reliable source of news and feature stories, study the media available to you. Who covers your issues? Who vets opinion pieces for news and radio outlets? Which blogs have legitimacy with target audiences? Which radio producers program policy debates? Once you identify the media useful for your effort, introduce your organization to members of the press and producers in brief meetings that demonstrate that you are a resource to them.

Plan media components to your advocacy work as part of your overall advocacy strategy and prepare the groundwork so that you have access when needed and your role in the public debate and promotion of civic engagement is elevated.

Evaluating Public Policy Advocacy, Lobbying, and Civic Engagement

As with all initiatives, policy, lobbying, and civic engagement work should be evaluated relative to the project goals and objectives to the extent possible. For all forms of advocacy, however, many projects move slowly and in increments. Some work—engaging the broad public in increased civic activity—is never done. Some issue-related work advances only when the political landscape and public will are ready. Therefore, nonprofits should rely on quantitative and qualitative tools to assess progress.

Questions to consider include measures of gains and continuing needs in organizational capacity, the extent of base building in progress, the quality and nature of relationships with elected officials and the media, progress on increasing voter turnout or moving the needle on an issue in decision-making areas, and the satisfaction of those organizations and individuals in their experience with your organization.

Design evaluation as part of the initial work plan and capture stories as well as data throughout the work. The sector needs case stories from which to learn more about this ever-growing field of advocacy, and your organization and others will benefit from what you can measure and what you learn from stories about signs of progress or concern. Your assessment of this work is ongoing and can direct your organization to make timely and strategic course corrections as well as to build on your strengths.

Advancing Advocacy as a Field

No significant social change has ever taken place without the energy and perseverance of movements and advocates.

Gara LaMarche, Atlantic Philanthropies

Nonprofits are increasingly a force for change as more and more of them engage in civic life and draw their constituencies into the public decisions of our society. Collective action, collective power, commitment to sustained effort in advocacy, lobbying, and civic engagement strengthen the nonprofit sector and position it for increasing power.

As nonprofits become increasingly aware of the power of advocacy, they are building this key component of their mission-related work. Take care to include advocacy and civic engagement activities in your strategic planning. They are relevant to your excellence in meeting mission. The information included here will provide you with a sound starting place, and there are an increasing number of information resources, training opportunities, and partners available to support nonprofit advocacy. As you initiate or enhance your nonprofit's work in advocacy, these key lessons should drive your work:

  1. Advocacy and lobbying are legal nonprofit activities, encouraged by the Congress and expected by elected officials.
  2. Nonpartisan nonprofit election activity is a component of broad civic engagement and organizing work, and is a permissible and important activity for 501(c)(3) organizations.
  3. Nonprofits need to be part of the public policy dialogue. The sector and its specific activity areas have the expertise and experience needed for a fully informed policy dialogue. In this sense, nonprofits are a critical resource for policy shapers and for the community. Those who count on nonprofit programs and services also count on nonprofits to be a voice in shaping decisions in public arenas.
  4. Nonprofit advocacy requires strategy and planning. A basic framework for advancing issues allows you to define a need, propose a specific solution, determine where the issue is decided, and influence those decisions.
  5. The three primary tools for nonprofit advocacy are organizing, lobbying, and media advocacy. Your organization can build its capacity in these skill areas with existing talent, the advocacy training materials available in the sector, and through training.
  6. Nonprofits are a vehicle through which people participate in public life. One key role for nonprofits is to engage people through organizing and civic engagement initiatives. Doing this work on an ongoing basis builds power for your organization, your issue, and the people you represent and serve.

In a democratic society, nonprofits have important potential to help level the playing field in policy arenas. Nonprofits have information and organized power that can offset the influence of other powerful groups in setting policies that have an impact on people and communities. Advocacy work also can position your nonprofit as the lead organization in an issue area, and it can help secure your organization's place in leadership circles. Most important, advocacy can make an enormous difference in your organization's ability to serve your community well for the long term. Advocacy can help address the root causes of basic social problems and, over time, redefine the context within which people and communities strive for fairness, equity, and an acceptable quality of life.

For dedicated nonprofit leaders and managers, public policy engagement is an extraordinary leadership opportunity. And there are increasing opportunities for policy-oriented jobs in the sector. Academic institutions that support undergraduate and graduate nonprofit management programs include policymaking among their core competencies for nonprofit excellence. Many philanthropic organizations also have or are beginning to recognize that education, advocacy, and organizing are essential strategies for ensuring that nonprofits can effect the changes that are needed in communities. In the spectrum of mission-related work that ranges from research to lobbying and organizing, advocacy planning, capacity, and impact are highly valued.

Change sometimes takes a long time. The dedicated and determined leaders in the nonprofit sector who are committed to change need to be advocates for needed change. There has rarely been a more important time for nonprofits to insist that the voices of people in communities are heard. It is important for nonprofits to recognize the value of their deep knowledge of issues and people's needs and experience. And it is important for nonprofits to insist that that knowledge be included in public dialogue.

Begin now to do your part. Start the conversation. Help to plan the work. Join with others to build a strong base of support and prepare to play a meaningful role in shaping public policies. Advocacy and civic engagement are important and exciting. We encourage you to be the person to encourage the nonprofits with which you work to begin or expand their commitment to a robust cycle of advocacy. When the choices are between angst and action, nonprofits are charged with being the steady hand and the strong voice that speaks to community needs and advocates for change.

Note

References

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