Chapter 16

Trainer Certification

In This Chapter

arrow Getting information about ATD

arrow Finding out more about the ATD Competency Model

arrow Understanding CPLP certification: What it means for you

Jennifer A. Naughton, SPHR, ATD Senior Director, Competencies and Credentialing, co-author

You may be feeling a bit overwhelmed about the number of skills and the amount of knowledge that trainers and talent development professionals require to do their jobs. It can be overwhelming. But support is available. The Association for Talent Development (ATD, formerly ASTD) is the world’s largest association dedicated to trainers and talent development professionals. ATD provides trusted, vetted resources to individuals like you who are interested in or work in the field.

Two ATD initiatives are particularly exciting:

  • The new ATD Competency Model
  • The ATD Certification Institute’s (ATD CI) certification offering, based on that model

Both of these initiatives will continue to have a profound effect on the talent development profession and on each member of that profession.

This chapter provides you with an introduction to ATD and what the association offers. It also provides an overview of the ATD Competency Study, Training & Development Redefined, and its value. The ATD Competency Model, in particular, was a direct result of the study. Most exciting, however, is the certification — the Certified Professional in Learning and Performance (CPLP) credential — based on the model and what it means for you.

namestoknow I am most excited about the topics in this chapter. Jennifer Naughton, ATD Senior Director of both the ATD Competency Study and the ATD CI Certification Program, has graciously given her time to assist with writing this chapter.

All About ATD

ATD is the world’s largest association dedicated to those who develop talent in the workplace. ATD members help others achieve their potential by improving their knowledge, skills, and abilities. ATD’s members come from more than 120 countries.

Why is ATD’s mission important?

ATD’s mission is to “Empower professionals to develop talent in the workplace.” People are the key to driving an organization’s competitive edge. A highly skilled workforce is the primary asset in a fast-paced world where innovation, knowledge, and skills are the currency of success. The best strategic solution to meet these challenges is developing the talent in the workplace through learning initiatives that unleash potential and help people achieve peak performance.

What does ATD do?

ATD is a membership association for professionals who develop talent in the workplace. These professionals have many titles: trainers, instructional designers, talent-development managers, coaches, front-line supervisors, and workplace-learning and performance specialists. ATD creates and curates content, resources, and professional development offerings. The association serves as a convener, bringing people together to learn, network, collaborate, and grow.

ATD provides resources

Through ATD’s communities of practice, the association provide resources for professionals in the form of research, analysis, benchmarking, online information, webcasts, books, and other publications. These include the following:

  • ATD Research provides benchmarking on trends and topics like coaching, gamification, measuring, and evaluating, and an annual analysis of industry investments and best practices.
  • ATD Forum convenes private and public sector organizations from around the world.
  • TD magazine keeps readers up-to-date on the latest ideas, trends, and best practices.
  • ATD Press publishes the best titles on talent development, training delivery, instructional design, learning technologies, performance improvement, talent management, and more.
  • ATD Online Library provides access to nearly 3,000 articles, business books, and summaries, plus select content from major newspapers and news sources.
  • TD at Work is a series of monthly short format publications on crucial topics in talent development.

tip Find out what ATD offers firsthand. Check out the association’s website at www.td.org.

  • ATD brings the community together through content, in conferences, and online.
  • Communities of Practice focus on key areas of the field and are led by community managers whose in-depth knowledge ensures that the content, offerings, and resources serve members’ needs.
  • International Conference & Exposition serves the needs of the worldwide community of talent development professionals.
  • ATD TechKnowledge Conference & Exposition focuses on e-learning and the use of technology.
  • Learning Events and Workshops address learning and networking opportunities on key topics in the field.
  • ATD builds member networks through 120 U.S. chapters, international strategic partners, and volunteer-led international member networks.

ATD offers career development opportunities

  • ATD Job Bank and career resources are in the online Career Center.
  • Certification is the CPLP credential for individuals in talent development.
  • More than 70 face-to-face and online programs, plus the ATD Master Series, cover the Areas of Expertise in the ATD Competency Model.

ATD recognizes excellence and best practices

  • Advancing Talent Development Awards honor individuals’ thought leadership in the profession.
  • ATD BEST Awards honor organizations that demonstrate enterprise-wide success as a result of employee talent development.
  • Excellence in Practice Awards recognize results achieved through practices, interventions, and tools from the entire field of talent development.
  • ATD Certification Institute Awards recognize organizations, thought leaders, and credential holders that support the profession through the Certified Professional in Learning and Performance (CPLP) credential.

pearlofwisdom To be a part of this rewarding profession, become a member of ATD. You will be amazed at what a difference it makes to have the opportunity to grow and network with other professionals. Learn more at www.td.org.

Introducing the ATD Competency Model

The ATD Competency Model provides a strategic model for the profession. With an eye toward the future, the model enables individuals and institutions to be prepared to align their work with organizational priorities. The model’s comprehensive view of the field unifies the profession and defines various areas of expertise.

Overview of the model

Having a defined set of competencies is a hallmark of any profession. In simple terms, competencies are what those in the profession collectively need to know and do to be successful. The model, shaped like a pentagon (see Figure 16-1), is comprised of two layers of competencies: foundational competencies and areas of expertise. The following sections clarify what is contained in each of these layers.

image

© Association of Talent Development. Used by permission.

Figure 16-1: ATD Competency Model.

Competencies

In the ATD Competency Model, competencies are defined as clusters of knowledge, skills, abilities, and behaviors required for success in all jobs across the talent development profession.

Foundational competencies

Foundational competencies underlie the successful completion of many tasks and are, therefore, found at the base of the model. The model defines each of the 19 foundational competencies and provides examples of key actions that are included in each. The 19 foundational competencies are grouped into six clusters: business skills, global mindset, industry knowledge, interpersonal skills, personal skills, and technology literacy.

  • Business skills: The training profession continues to strengthen its role in the boardroom. With that role comes an expectation of business skills. The model includes six business competencies: analyzing needs and proposing solutions; applying business skills; driving results; planning and implementing assignments; thinking strategically; and applying innovation.

    Although you will certainly find these competencies in many professions, their existence in this model highlights the important role that talent development professionals play in helping drive organizational success.

  • Global mindset: The training profession must adapt to the increased globalization of businesses. This includes three competencies: appreciating and levering the capabilities, insights, and ideas of diverse individuals; working effectively with individuals from different backgrounds; and working effectively across cultures and borders given the increasingly global workforce.
  • Industry knowledge: The training profession often must know other industries or industry sectors. This includes two competencies: being actively scanning and assessing information about current and emerging trends, as well as developing and maintaining knowledge of other industries. A good example of this is a trainer in an organization that serves the pharmaceutical industry or sales training department.
  • Interpersonal: The model identifies five interpersonal competencies: building trust; communicating effectively; influencing stakeholders; networking and partnering; and emotional intelligence.
  • Personal: The model identifies two personal competencies: demonstrating adaptability and modeling personal development. These two should not come as a surprise, given the emphasis on both throughout this book. Talent development professionals are often expected to model appropriate behavior when change occurs, whether that change is global, cultural, economic, social, or political.
  • Technology Literacy: The model identifies one overarching technology literacy competency: identifies, selects, and applies a variety of technologies, matching the appropriate technology to the specific opportunity or challenge at hand. More simply put, this is about using the right technology, not just any technology.

Talent development professionals are role models of the profession. As a talent development professional, you will want to create learning opportunities to upgrade your own knowledge and skills. You must also be in a continuous learning mode for two reasons: first, to serve as role models, and second, because talent development must stay ahead of and on top of new developments in our profession and in the industries that we serve.

Areas of expertise

Areas of expertise refer to the specific technical and professional knowledge and skills required for success in the talent development field. In simple terms, these comprise areas of specialization for the field. Although some professionals are highly specialized and deep in one or two areas, many people aspire to be generalists who can demonstrate deep expertise in more than one area.

Areas of expertise sit above the foundational competencies in the model because both are required. Ten areas of expertise are identified. The ten areas of expertise are listed here:

  • Change Management
  • Coaching
  • Evaluating Learning Impact
  • Instructional Design
  • Integrative Talent Management
  • Knowledge Management
  • Managing Learning Programs
  • Performance Improvement
  • Training Delivery

This book covers almost all from this list.

The value of a competency model

The foundational competencies and areas of expertise provide a model for understanding the requirements of the profession. Among other things, the competency model can be used to

  • Attract people into the profession.
  • Evaluate individuals for selection or promotion.
  • Guide career-planning decisions.
  • Assess job performance.
  • Establish a foundation for professional credentialing programs.

Although all that is important, the real value of the model is its application to enhance and elevate the profession through certification. It is this last purpose that has created considerable excitement in the talent development field.

certificationinfo If you are serious about being a professional in the talent development arena, you will want to obtain your certification. To get started, obtain your personal copy of The ASTD Competency Study, Training & Development Redefined by Arneson, Naughton, and Rothwell (ASTD, 2013).

Certification: What It Means for You

The preceding section discusses the ATD Competency Study and how it provides a road map for guiding professional development and the future of the profession. Here I switch gears and focus on certification and its implications. Before describing the value and components of ATD’s certification program, I start with some context.

Certification versus certificate

Certification is a voluntary process whereby a professional body such as ATD recognizes or grants a designation to professionals who have met certain standards. Certified individuals are usually issued a designation recognizing that they have met those standards, often by way of tests and examinations.

Certification and certificate are often used interchangeably, but they do not mean the same thing. Certification and certificate programs differ in their criteria and goals. In certification, the focus is on assessing knowledge and skills. In a certificate program, the focus is on meeting training objectives provided to develop a more narrowly defined knowledge and skill base. Furthermore, certificate programs typically award a document signifying completion, with or without an assessment. Unfortunately, the lack of standardization in terms and inconsistent application create mayhem in the marketplace and really muddy the water.

certificationinfo To determine which is which, ask yourself whether the focus is on the completion of a learning experience (certificate) or the measurement of the competencies and experience you have already attained (certification)?

If you are not ready for a certification program at this time, to help prepare for it, you might consider the ATD Master Trainer, ATD Master Instructional Designer, and ATD Master Performance Consultant programs. The ATD Master programs provide a series of courses as well as examinations, and each results in a Master certificate. More information on these programs can be found at www.td.org.

Certification: Why now?

Ninety percent of the nearly 2,000 academics, practitioners, and leaders in the talent development profession surveyed indicated that they believed an ATD professional credential would be beneficial to the field. ATD then made the decision to move forward with the development of the professional certification program as a direct result. The consensus was that certification would serve as a powerful tool to encourage professional development and a means to prove one’s value.

Certification: Show me the value

So, what is the value of certification? In this section, I attempt to answer that question. There are many levels of value — to the individual, the employer, and the profession. I briefly discuss some of the benefits to each group.

Value to the individual

Typically, individuals seek to become certified because it adds to their credibility. It may also provide them with greater opportunities for employment, promotion, and increased earning potential. It can also help to provide a structured pathway for their professional development. Sometimes, certification is even preferred for a given job.

Value to the employer

Certification also provides value to organizations. It can help employers by providing a reference point when evaluating job and promotion candidates. In the January 2005 edition of Training + Development magazine, Jamie Mulkey, Ed.D., a test development and security expert from Caveon (a firm specializing in test security), explains that organizations request certification from employees for a number of reasons. “Primarily, organizations want to validate that their workforce is qualified. And a rigorous testing process, such as professional certification, helps them do this.” She added that “certification has become the mantra for many organizations who want to ensure individuals in their organization are competent to perform in a given job role.”

Value to the profession

Certification helps to establish a set of defined standards for the field. It can help to codify a profession and establish these standards. At the end of the day, certification can serve to raise the bar of professional practice.

In another sense, certification in the training field has intrinsic value. Because competency assessment and people development are at the heart of what people know and do in this field, certification is an important means to an end. In fact, it is often the training and education departments that are the first to outline the requirements for competent practice. Thus, this certification is merely echoing at a macro level what is already being done by those under its umbrella at the micro level.

ATD CI Certification: A Quick Look

The following sections give you a quick look at ATD CI’s CPLP credential.

Competencies and certification

So, how is this model linked to certification? And how does it provide a foundation for CPLP certification?

The answer is pretty simple. The model essentially defines the “Which competencies and behaviors to certify?” question. Standards are built later to answer the question “How well does one have to perform these behaviors?” In combination, certification is based on the competencies and performance standards, and certification indicates whether those standards have been met, by way of testing.

Certification design

CPLP certification is comprised of the following elements and requirements:

  • Applicant eligibility: Five years’ experience/ equivalent in profession.
  • Professional conduct: Signed code of ethics.
  • Multiple-choice exam: Covering all ten areas of expertise.
  • Work sample assessment: Covering one area of expertise by way of a submitted project (or work product).
  • Recertification: Sixty qualifying professional development credits are required every three years to maintain the credential.

Applicant process

The applicant process is described in eight steps:

Step 1: Assess general readiness

Individuals are encouraged to assess whether they meet the eligibility and whether certification (versus some other route, such as a college or university degree or a course or learning event) is right for them.

Step 2: Apply and sign code of ethics

Applicants complete an application, which includes submitting references and signing a code of ethics.

Step 3: Complete practice examination

Applicants can opt to take the pCPLP practice exam to pinpoint areas for development. This step provides feedback about where knowledge gaps may exist.

Step 4: Complete test preparation or course of study

Applicants can choose from a variety of programs to prepare for the CPLP examinations. ATD has a number of instructor-led and online courses to take, called Preparing for the CPLP.

Step 5: Complete general multiple choice exam

After selecting a testing window and test center location, applicants take the 150-item multiple-choice exam.

Step 6: Complete project (work product)

After passing the multiple-choice exam, the performance submission provides an opportunity for applicants to demonstrate their skills in one of several areas of expertise. Depending on the nature of the area selected, the individual will be asked to submit a videotaped submission or a report.

Step 7: Proudly display your designation

After applicants pass the work product, they receive the designation from ATD CI. Applicants then become CPLP certified and have earned their bragging rights.

Step 8: Apply for recertification

In order to keep current and to advance the profession, recertification is required every three years. Evidence of the completion of a variety of types of professional development units are required to maintain the certification. This can fall into a variety of categories:

  • Supplier certificates
  • ATD certificate programs (for example, Human Performance Improvement Certificate)
  • Attending ATD’s annual conference (ATD’s International Conference and Exposition)
  • Certification in related programs (for example, Certified Performance Technologist (CPT))
  • ATD chapter programs
  • University programs or courses
  • Volunteer services (boards or officer positions)
  • Publications

Consult the ATD Certification Institute (CI) for specific point values and requirements pertaining to recertification.

Be a role model for learning

ATD’s leadership in the talent development field goes hand in hand with its leadership in developing certification for the broader profession and the continuous learning that’s needed to keep skills relevant. In fact, learning is at the core of ATD’s mission and vision. Part of that responsibility includes providing ongoing education and assessment to help keep the profession current.

remember Failing to keep current can rob an individual of early warning signs that problems may lie ahead. If the demand for some of your skills is starting to increase, you may miss a valuable opportunity to make a course correction.

Staying Current

What are your responsibilities as a member of the profession for keeping current? Keeping your certification status current through recertification indicates that you are up-to-date. Lifelong learning and its importance is a popular concept these days. But the real challenge is not just talking about it but doing it, and also serving as a model for others.

pearlofwisdom You can be a model of professionalism. Start your journey toward certification today. For more information about either the ATD Competency Model or the CPLP certification program, visit www.td.org/model or send an email to [email protected].

Your career depends on your continued ability to reinvent yourself and add value. Use the ATD Competency Model, the CPLP certification program, and the ATD Career Navigator as the means to establish the value connection from where you are to where you want to go.

Certification is one of those small steps in your career that may make a huge difference. Achieving certification in your field can be an adventure, one of those life experiences you should not pass up. I live my life by a Helen Keller quote: “Life is either a daring adventure … or nothing.”

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