Chapter 15

Boosting Brand Awareness with Paid Advertising

IN THIS CHAPTER

check Exploring the potential benefits and drawbacks of paid advertising

check Understanding what paid advertising comprises

check Collaborating with an advertising agency

check Using metrics and benchmarks to gauge success

When you’re promoting a brand, you can get people’s attention in various ways. You can earn it by building an awesome brand that inspires your customers to sing its praises. You can own it by building popular media channels, such as a website, blog, Facebook page, YouTube channel, or podcast. Or you can pay for it by creating ads and having them appear in a variety of media, including newspapers and magazines, TV and radio, other people’s websites and blogs, and social media. If you have deep pockets, paid advertising can deliver excellent results with little investment of your time and effort, and that’s just one of its benefits.

In this chapter, I lead you through the process of weighing the pros and cons of paid advertising, bring you up to speed on your advertising options, offer guidance on working with an advertising agency, and explain the importance of using metrics and benchmarks to evaluate the success of your advertising campaigns.

Weighing the Pros and Cons of Paid Advertising

Marketing can be divided into two categories:

  • Organic marketing involves direct contact with customers. You deliver content to them via web content, blog posts, email, newsletters, whitepapers, online videos, podcasts, and so on; engage with them via social media; and interact with them in more traditional ways, such as sales, customer service, and tech support. Organic marketing is free (to some degree), but it generally takes months to have a measurable impact.
  • Paid advertising involves connecting with customers through a third party that delivers advertisements to your target audience. Ads are delivered via various media channels, including TV, radio, search engines, websites, blogs, newspapers, and magazines. You can also pay social media influencers to promote your brand. Paid advertising can get expensive, but its impact is immediate.

Paid advertising can help you reach a wider audience than one you’ve built organically. With algorithms changing constantly on social media platforms, extending your reach organically is increasingly challenging. Having 100,000 followers on Instagram, for example, doesn’t mean that 100,000 people are going to see the content you’re posting. In fact, only about 10 percent of your followers will see any given post.

Tip Consider using organic and paid marketing in tandem — paid marketing to get a short-term burst of interest in your brand and organic marketing to build a following over the long term.

In the following sections, I take a deeper dive into the pros and cons of paid advertising so you can decide for yourself whether it’s the right approach for you and your brand.

Pros

Paid advertising has several advantages over organic marketing, including the following:

  • It’s quick and easy. You design and develop an ad, submit it, and pay the going rate to have it distributed to the media of your choice.
  • You see returns rapidly. You receive your return on investment quickly as customers encounter the ad and perform the call to action or don’t. Either way, you’ll know soon after running the ad how effective it is.
  • Paid advertising enables you to target a narrow audience. You can choose media based on demographics and interests or even, in some cases, on consumers’ behaviors and purchase histories.
  • Paid advertising has a long track record of success. Advertising in traditional media and online has proved to be effective in reaching both broad and targeted audiences.

Remember You can use paid advertising in two ways: to promote your product/service or to promote your content, such as by driving traffic to your website or blog, or encouraging people to sign up for your newsletter.

Cons

As with most things, paid advertising isn’t ideal. It has several disadvantages compared with organic marketing, including the following:

  • Paid advertising can be expensive. In the world of advertising, you generally get what you pay for. According to Statista, in 2019, the average cost of a 30-second commercial aired during television programming in the United States was $104,700. Even a modest pay-per-click advertising campaign on Google can cost thousands of dollars.
  • It has less chance of going viral. Unlike organic marketing efforts, which can be shared easily, paid ads often don’t go viral. As soon as you stop paying to have the ad displayed, the benefit ends. Organic marketing, on the other hand, has a much longer shelf life.
  • Its effect can be diluted if the audience sees it too often. Over time, even if the ad continues to run, its impact gradually declines.

Getting Started with Paid Advertising

When you decide to add paid advertising to your marketing arsenal, you have plenty of decisions to make. Your first choice is the media you want to use — newspapers, magazines, TV, radio, social media, other people’s websites or blogs, and so on. Then you need to narrow your choice to specific options.

In this section, I encourage you to explore your options, and I offer some general guidance on how to choose the best option(s) for promoting your brand. I also provide some tips for implementing each option.

Remember When you’re buying media space or time, you often need to make trade-offs between reach and frequency:

  • Reach is the number of unique customers exposed to an ad. Reach is important for increasing brand awareness.
  • Frequency is the number of times each customer is exposed to an ad. Increased frequency typically equates to increased conversions.

When you’re operating with a limited budget, consider limiting your reach and increasing your frequency.

Remember In some cases, you may not be choosing media channels that reach the consumers of your product or service; you may be choosing channels that reach the people who influence those consumers. If you’re selling test-prep products and training for high-school students, for example, you want to choose channels that are more likely to reach their parents.

Tapping the power of search engine marketing and pay-per-click advertising

Search engine marketing (SEM) and pay-per-click (PPC) advertising are very similar. I highlight the differences in the following sections.

Search engine marketing

SEM comprises both organic marketing and paid advertising (PPC):

  • Organic: SEM is organic when a link to your website, blog, or online store naturally appears in search results; you’re not paying anyone for that placement. The only way to increase your site’s organic search engine ranking is to engage in search engine optimization (SEO), as discussed in Chapter 8.
  • PPC: SEM is PPC when you pay to have a clickable ad appear in a prominent location in the search results. You’ve probably noticed that when you conduct a search on Google, some of the search results at the top of the page are flagged as ads, whereas those farther down the page (organic results) are not.

Pay-per-click advertising

PPC has no organic component and isn’t limited to search engines. Your ads may appear in search results, on social media channels, or on other people’s or organizations’ websites or blogs. Every major search engine offers PPC advertising, including Google (https://ads.google.com) and Yahoo! (create a free Yahoo! account and sign up for its Ad or Ad Groups to create ads on Yahoo!). Bing and Duck Duck Go both offer PPC through Microsoft Advertising (https://about.ads.microsoft.com/en-us).

The process of creating a PPC marketing campaign differs among providers but generally follows this pattern:

  1. Set up an account, which involves specifying your desired payment method.
  2. Create and name your campaign. You can have multiple campaigns running at the same time.
  3. Choose a goal for your campaign. Do you want to increase sales, generate leads, drive traffic to your website, or increase brand awareness and reach?

    Tip If none of the goals applies to you, you can opt out of selecting a goal and choose to run your campaign without guidance.

  4. Select a campaign type. Google Ads, for example, enables you to choose Search Network, Display Network, Shopping, Video, or Universal App (see Figure 15-1).
    Snapshot of Google Ads PPC campaign types.

    FIGURE 15-1: Google Ads PPC campaign types.

  5. Specify the audience you want to target.
  6. Create your ad, using the tools provided by the platform.
  7. Set your budget — the total amount of money you’re willing to spend on the campaign.
  8. Choose the keywords you want to bid on. The keywords you choose help the search engine determine how relevant your ad is to what a user is searching for at any time.
  9. Specify your maximum bid for each keyword. Your bid determines how likely your ad is to appear whenever someone searches for that word or something related to it.

Tip Here are a few tips for creating an effective PPC campaign:

  • Choose an ad platform that will display your ad to your target customers. If you’re marketing to an audience that’s probably concerned about search engines such as Google collecting and sharing their data, Duck Duck Go would be the better choice.
  • Carefully research keywords, as explained in Chapter 8. Keywords need to be popular and relevant so that your ad will appear on the screens of people who are likely to act on it.
  • Optimize your ad for mobile platforms, and if your ad is sending people to your website or blog, make sure that those sites are optimized for mobile too. If you’re not optimizing for mobile devices, you’re missing out on half the market — maybe more, because people check their mobile devices far more frequently than they do their desktops or laptops.
  • Before creating a new campaign, specify your primary goal for the campaign. Do you want to increase traffic to your website or blog, increase sales, increase brand awareness and reach, create mutually beneficial partnerships, or promote an app? Some platforms guide you through the process of creating effective ads based on your campaign goal.
  • Track your campaign’s metrics and use A/B testing to improve each ad’s performance. (A/B testing involves creating two versions of an ad or targeting two different audiences with the same ad and seeing which performs better; see Chapter 14.) For more information on metrics, see “Tracking Results” later in this chapter.

Advertising on social media platforms

Like SEM, social media marketing encompasses both PPC and organic marketing — publishing and sharing great content and engaging with followers and fans. In Chapter 13, I focus on the organic marketing aspect of social media. My focus here is on the paid advertising opportunities on social media platforms.

Every major social media platform features some form of paid advertising, including Facebook (https://www.facebook.com/business/ads), Instagram (https://business.instagram.com/advertising), LinkedIn (https://business.linkedin.com/marketing-solutions/ads), YouTube (https://www.youtube.com/ads), and Twitter (https://ads.twitter.com).

Each social media platform has its own approach to creating and launching a digital advertising campaign. In the following sections, I offer guidance on using paid advertising on Instagram and Facebook so that you have a general understanding of the process.

Promoting your Instagram posts

Assuming that you have an Instagram business account, you can promote your posts to extend your reach. You can switch a personal account to a business (professional) account by taking the following steps:

  1. Click the Settings icon, select Account, and choose Switch to Professional Account.
  2. Choose the category that best describes your business.
  3. Select Business.

    You have an Instagram business account. See Chapter 13 for general guidance on using Instagram.

By converting to a business account, you unlock two important features: View Insights and Promote. Whenever you post a photo on Instagram, you see two options: View Insights or Post.

Click View Insights to access the following information:

  • Accounts reached: This number represents the total number of Instagram users who were able to view your post, broken down by followers and nonfollowers.
  • Content interactions: This number includes likes, comments, messages, shares, saves, and replies. Each interaction someone has with your post is engagement, which is an important metric to track.
  • Total followers: This metric reflects trends across your followers when you have at least 100 followers. Insights include growth (number of followers gained or lost), top locations of followers, followers’ age range, and the times they’re most active on Instagram.

You can improve these numbers by creating a sponsored post. To promote an existing Instagram post, follow these steps:

  1. Go to your profile.
  2. Tap the post you’d like to promote.
  3. Below the post’s image, tap Promote.
  4. Enter your promotion preferences (including goal, audience, duration, and budget), and tap Next.
  5. If you’re prompted to link to a Facebook account (because Facebook owns Instagram), you can do so now or tap Skip.

    If you tap Skip, you won’t be prompted again to link to a Facebook account.

  6. Tap Create Promotion.

    Your ad is submitted to Instagram for approval and begins running as soon as it’s approved.

You can also promote a new post by toggling on the Create a Promotion option before sharing the post.

Creating and running a Facebook ad

To create a Facebook ad, you first need to create a Facebook page for your business and set up a valid payment method. (Search Facebook’s help system to find out more about creating a page and setting up a payment method.) Then you can use Facebook’s Ads Manager to create an ad by following these steps:

  1. Log in to Facebook, navigate to your business page, click Ad Center (near the top), click All Ads (under Create Ad, on the left), and click Ads Manager.
  2. Click Create a New Ad Campaign, and enter a name for the campaign.

    An ad campaign can contain one or more ads (an ad set).

  3. Choose an objective for your ad campaign, such as Send People to Your Website, Boost Your Posts, Promote Your Page, or Reach People Near Your Business.

    Your choice enables Facebook to present the options that are likely to be most effective for you.

  4. Enter the details Facebook prompts you to enter and click the Create Ad section.
  5. Choose your audience.

    Facebook displays a map with numerous options for specifying an audience: location, age, gender, language, interests, behaviors, connections, and so on.

    Tip Save your audience settings to use for future campaigns.

  6. Set your budget.

    You can set a daily or lifetime budget. With a daily budget, Facebook paces your ad spend over the entire day. With a lifetime budget, it paces your spending over the duration of the campaign.

    Remember The minimum daily budget is $1 and must be double your cost per click bid so that you can have at least two ads during the chosen period.

  7. Create your ad, using Facebook’s tools.

    This process depends on the objective you chose in step 3, your design preferences, and other factors.

    Remember Be sure to adhere to Facebook’s guidelines pertaining to image dimensions and character count, which are available through the help system.

  8. Specify how you’d like to display your ad: Desktop Newsfeed, Mobile Newsfeed, or Desktop Right Column.

    Your choice depends primarily on the device you think your audience will be using most often when they see your ad.

  9. Choose Place Your Order to launch your campaign.

As soon as your ad is running, you can begin to track metrics related to it. Head back to Ad Center (see step 1), click All Ads, and click the ad you want to track. See the later section “Tracking Results” for more information about the metrics Facebook allows you to track.

Advertising through popular podcasts

You can incorporate paid advertisements into podcasts by creating a script for a podcast or paying the host to create content that promotes your brand. In this section, I offer guidance on how to find podcasters and work with them to optimize results. (See Chapter 12 for more about podcasting.)

Remember Audio advertising contains no visual element, so it isn’t the best fit if your product relies heavily on visuals or is difficult to promote with audio alone.

Finding a suitable podcaster

The best way to find a podcaster to promote your brand is to check out podcasts on major hosts, such as iTunes and Spotify. Look at the list of podcasts that are charting in your industry to see which ones may be the best fit. This information is public on all major platforms. When you find a podcast that seems to be suitable, check the podcaster’s profile or the show’s page notes for contact information.

Tip If you don’t have the time or focus to listen to hundreds of podcasts to find a podcaster who’s open to promoting your brand, consider using a matchmaker service such as PodcastOne (https://www.podcastone.com) or PodBean (https://www.podbean.com). On each site, go to the Advertise or Reach Out to Us section to contact a representative about advertising opportunities.

Optimizing your podcast advertising results

Tip Here are some insights that will help you get the most bang for your buck when partnering with podcasters:

  • When choosing a podcast, consider the demographics of its listeners, and make sure that they align with your customer base.
  • Check the podcast’s reach — the total number of active listeners. You can ask the podcast or referral network for listenership stats.
  • Ask about your ad’s length and placement. How long will your ad be, and at what point in the podcast will it play — intro (preroll), middle (midroll), or outro (postroll)? The preroll is the beginning of the show; the midroll of the show is an advertisement break; and the postroll is the end of the show. The difference in advertisement placements is the likelihood of listeners playing your ad or skipping it. You can incorporate more than one ad into an episode. Midrolls have a higher chance of conversion, but they’re usually more expensive. Evaluate your budget and goals before choosing.
  • Ask whether your ad will be the only one on the show (which would be ideal). If it won’t be the only ad, how many others will there be?
  • Collaborate closely with the podcaster to develop a script for your ad that’s true to your brand and suitable for the content of the podcast.

Paying influencers and other talent to promote your brand

One of the newest and most popular forms of paid advertising involves the use of social media influencers — people who have large followings and are able to sway people’s opinions. The key to successful influencer marketing is picking the right person (within your budget). When you’re looking for the right influencer, consider the following qualities:

  • Relevance: Choose an influencer who connects with the audience you want to reach. If you’re building a brand around cookware, for example, you may want to consider a popular chef.
  • Reach: Reach is a measure of the person’s audience — friends, followers, and fans. Generally, the greater the reach, the greater the cost.
  • Engagement: Engagement is a measure of the degree of interaction between the influencer and their followers, as indicated by the number of likes, shares, comments, and so on. A good engagement rate varies from platform to platform. Anything higher than 1 percent is good on Twitter, for example, whereas Instagram would require a rating above 7 percent.
  • Personality, mission, and values: Choose an influencer who aligns with your brand’s personality, mission, and values. If your brand is all about having fun in the great outdoors while preserving and restoring natural habitats, choose someone who’s fun and committed to conservation.
  • Connections with other influencers: Generally, an influencer who has connections to many other influencers is better than one who has only a few, but also consider who these influencers are. Do they align with your brand’s personality, mission, and values?
  • Platform(s): The influencer you choose should have a strong presence on the social media platform(s) favored by your target audience. If you’re trying to appeal to people who tend to get their information from YouTube, for example, you’ll want to choose an influential and well-connected YouTuber.
  • Content quality and alignment: Check out the content the influencer has posted in the past. Does it meet your quality standards? Does it reflect your brand’s personality and support its mission and values? Does it resonate with your brand story?
  • Soft skills: Soft skills include communication and collaboration, a pleasant demeanor, and a strong track record of delivering quality content on time.
  • Cost (including any agent fees): Costs vary considerably and are based primarily on most of the preceding criteria, especially reach, engagement, and platform. When you’re choosing among multiple candidates, you choice comes down to what you can afford.

Warning Don’t let lack of money discourage you from engaging in influencer marketing, which doesn’t need to break your budget. You can become your own influencer, or you may be able to recruit a great influencer who’s willing to work for free products or services and an opportunity to use your product or service to increase their influence and further their career. Finding the right influencer to partner with is all about making connections, starting conversations, and negotiating mutually beneficial arrangements.

See Chapter 13 for more about teaming up with influencers.

Running TV and radio ads

TV and to a lesser extent radio traditionally have been the go-to media channels for reaching large, diverse audiences and delivering results quickly. They can be expensive, however. You pay production costs to create high-quality ads and then pay the media channels to run them. In addition, you need to run the ads often; the audience needs to be exposed to the ad repeatedly for it to have much impact.

Remember If you decide to add TV or radio ads to your marketing plan, give careful consideration to the networks your target audience is likely to watch/listen to and the times of day they’re likely to tune in.

I strongly recommend that you hire a skilled media production business or consultant to produce your ad. A homemade ad will come across as a cheap, do-it-yourself project that will reflect poorly on your brand. You can find plenty of TV and radio commercial production businesses by searching online for “TV commercial production” or “radio ad production.” Most of these companies have samples posted on their sites, so you can check out their work. Some production companies not only help you produce quality commercials, but also help you choose the right media channels for distribution.

Another way to track down TV and radio commercial production companies is to contact the person in charge of selling advertising time on the network or station and ask them for recommendations. You can usually obtain their contact information by visiting the network’s or station’s website, scrolling to the bottom, and clicking the Advertise with Us or Contact Us link.

Tip As in any advertising medium, consistency is key when you’re trying to extend your brand’s reach and strengthen its identity. Consistency applies to the look and feel of the ads, the music or other audio, the presentation (action, dialogue, testimonial, voice-over, and so on), characters or people in the ads (such as the spokesperson), and so on. If you’re doing several different broadcast ads for the same brand, consistency is even more important.

Advertising in print media

Print media are paper publications, including books, newspapers, magazines, journals, and newsletters. I recommend not doing much advertising in print media unless, of course, everyone in your target market reads a certain publication that sells advertising space. When creating a print ad, you have three areas of focus:

  • Headline: Write a succinct, attention-grabbing headline.
  • Design: Develop an attractive design using your brand’s logo, color scheme, and font and other graphic elements to convey your brand identity and any other visual message you want to send. See Chapter 6 for details about developing a logo and color scheme and choosing a font.
  • Copy: Write additional content that highlights the benefits of your brand and presents the desired call to action — what you want the person viewing the ad to think or do in response to it. Note that some print ads contain no copy, relying solely on the headline and graphics to communicate the message.

Working with Advertising Agencies

If you have deep pockets and a desire for an ambitious, comprehensive, and well-coordinated marketing campaign, consider teaming up with an advertising agency. Advertising agencies offer several benefits, including the following:

  • Experience: Advertising agencies have numerous clients in a variety of industries, so they already know what works and what doesn’t. When you’re doing the work yourself, you’re learning by trial and error.
  • Expertise: Agencies know all the strategies, tactics, tools, and technologies available and can create a comprehensive marketing plan that cherry-picks what’s best for promoting your brand.
  • Relationships with media outlets: Agencies have an inside track to journalists and others who can promote your brand effectively.
  • Time and focus: Agencies’ sole focus is promoting your brand. When you’re doing the work yourself, you have to divide your time and attention among all the tasks involved in building and launching your brand and managing your business.

Even if you don’t have deep pockets, you can benefit from other people’s marketing and advertising expertise by hiring skilled freelancers. You can search the web for people who do advertising on specific platforms, such as Facebook and Instagram, or search a general freelancer marketplace, such as Upwork (https://www.upwork.com).

Knowing when to outsource

I think that consulting an advertising agency or expert is a good idea, even if you do it only once, so you can observe what they do to promote a brand. The decision to outsource some or all of your marketing to an outside firm or person, however, generally boils down to budget and need. If you have the money to hire a firm, and you don’t have the time and expertise to do the work yourself, or if you start to do the work yourself and feel that you’re in over your head, the choice is obvious: Hire a professional. If you don’t have the money to hire an expert, the choice is also obvious: You must do the job yourself.

Tip If you’re running a mom-and-pop operation, consider starting a small, highly focused advertising campaign on your own. As you grow and build capital in your business, consider investing in professional services. You can start by interviewing several candidates to find out what they would do to promote your brand (which is another great way to pick the brains of experts). Better yet, schedule a one- or two-hour workshop to see what sorts of ideas they come up with, which is a great way to evaluate their creativity and how well you work with them.

Choosing the right advertising agency for your brand

You can find tens of thousands of advertising agencies simply by searching the web for “advertising agency,” and you can narrow your search to local agencies by specifying your location. You can also ask for referrals from business owners you know or by posting a request for referrals in a business-oriented discussion forum. Another option is to identify advertisements you like and then contact the businesses that ran the ads to find out who created them.

When you have a few candidates, use the following criteria to evaluate them and make your choice:

  • Experience in your industry
  • Expertise (deep knowledge of advertising strategies and the latest techniques, tools, and technologies)
  • Creativity
  • Personality (would you look forward to collaborating with them?)
  • Cost

Tracking Results

Whether you’re working with an advertising agency or working as your own advertising agency, be sure to track results so that you know what’s working and what’s not and can evaluate the impact of any changes you make to improve your campaign’s performance. Follow these steps to track results:

  1. Choose the metrics you want to use to measure the success of your campaign.

    Metrics vary based on each campaign’s goals and include sales volume, website visits, click-through rate, engagement, and number of leads generated.

  2. Identify the current benchmark for each metric, if available.

    These values establish a baseline for evaluating the success of your campaign. One benchmark might be weekly sales volume or number of new website visitors daily.

  3. Set a goal for each metric — values you can use to determine whether the campaign is successful.

    Another option is to use return on investment as your goal. You might set a goal of increasing revenue by $2 for every $1 spent on advertising.

Some metrics can be difficult to track, especially when you’re running print (newspaper and magazine) or broadcast ads (TV and radio). If you’re doing PPC, you can access a dashboard through your PPC provider to track common metrics, such as total clicks, cost per click, and so on.

Common PPC metrics include the following:

  • Impressions: The number of times the ad has been displayed. The people your ad is reaching don’t need to click or respond to the advertisement to have it count as an impression. You’re not charged for impressions.
  • Clicks: The number of times the ad has been clicked, even if it doesn’t result in a sale, captured lead, or other desired action. You’re charged for every click.
  • Cost: The amount of money you’ve invested so far on the selected campaign, which is calculated by multiplying the number of clicks by the cost per click.
  • Conversions: The number of times a click has resulted in a customer’s buying something from you, visiting your website, subscribing to your newsletter, downloading your e-book, or doing whatever else your call to action prompted them to do. Conversion rate is a great metric for evaluating the success of a campaign.
  • Click-through rate: (The number of clicks per impressions multiplied by 100. If your ad was displayed 250 times (250 impressions) and was clicked 100 times, your click-through rate is 40 percent: 100/250 = 0.4 and 0.4 x 100 = 40%.

Consider your first campaign to be a dry run. Then examine the campaign’s metrics to see whether they spark any ideas for improving those metrics.

Tip Create an A/B test for ad campaigns. Continue experimenting until you’re getting the desired results.

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