Acknowledgments

The authors would like to first acknowledge and thank all of the customers, analysts, and industry luminaries who contributed their real-world experiences, observations, stories, and words of wisdom: Mark Diodati, Andras Cser, Sally Hudson, Derek Melber, Darren Mar-Elia, Ian Short, Jim Jaeger, Neil McDonald, Jon Oltsik, Ian Glazer, David Nester, Dale Martinson, William Osler, Keith Lee, Ant Allan, John Sorts, Nicolas Debeffe, Mike Martin, Paulo Pina, Isaac Asimov, and Heraclitus.

We would also like to personally thank Kristen Canady, Nick Kettles, Jim Zeirick, and Hugh Burnham for their invaluable assistance in pulling this book together. Finally we would like to thank the Apress team for their incredible support, encouragement, and responsiveness: Jeffrey Pepper, Jennifer Blackwell and Ralph Moore.