ABC model, 81–82
Action
consequences of, 84–85
plan, 34–35
Activators, 82–83
examples of, 83
Alignment survey, 21–22
Balanced scoreboard, 11–15
Balanced strategy
assessment tool, 10
balanced scoreboard, 11–15
creation of, 7–8
development process, 7–8
innovative strategy, 9–10
key elements, 8–9
principles, 8–10
survey guidelines, 10–11
Behavior concerns
agreement confirmation in, 39
description, 83–84
desire in, 39
feelings expression in, 39
negative results, 39
new benefits, 39
undesirable, 38–39
Business case, 116
Code of conduct, 33–34
examples of, 34
Collaboration
culture in, 62
defined, 3
group model of, 71–72
plan of action, 76
professional, 19
Collaborative survey, 75–76
Communication, 25–26
in leadership system, 3
survey, 51
in survey guidelines, 10
Conceptual model, 69
Confidentiality, 123–124
Consequence
of action, 84–85
impact evaluation, 90–91
probability, 89–90
type of, 89
types
positive reinforcement, 86–87
punishment, 85–86
Cooperation
action plan development, 41
brainstorm solution, 40–41
needs identification for conflict, 40
Creativity
box ideas, 128–129
facilitator, 126–127
“out of the box” ideas, 129–131
play time creation, 127–128
project plan development, 131
Culture, customer satisfaction, 12–13
Decision making
confirmation bias, 67
framing of, 67
short-term emotion, 68
Emotional quotient, 28–29
Employee satisfaction, 12–13, 19
Ethics, encouragement
balanced, 47
action plan, 52–53
communication survey, 51–52
high principles, high wealth, 47–48
trust creation, 49–51
defined, 43
economic system, 44–45
ethical compass, 45–47
nomadic, 46–47
principled, 47
data based, 95
effective, 94
measurement, 94
negative, 96
performance, 95–96
positive, 96
verbal, 96–97
visual, 97
Flexible leadership
description, 101–104
plan of action, 104
Friendly persuasion
agreement, closing of, 42
benefits of, 42
features of, 42
needs classification, 41–42
Gantt Charts, 119
Goal attainment celebration, 80–81
Group collaboration model, 70–71
Group empowered model, 72–73
Group involved model, 69–70
Innovation
critical element of, 7
culture, 45
defined, 4
encouraging, 62
linking strategy, 19
measurement, 94
opportunity sources, 109
purposeful work, 110–111
simple, 109
standard setter, 109
strategy, 11
talent, 111
Leadership approach
advantages of, 72
collaborative survey, 75–76
conceptual model, 69
group collaboration model, 70–71
group empowered model, 72–73
group involved model, 69–70
plan of action, 76
skill sets determination, 74
Leadership system
behavior change in, 4–5
collaboration in, 3
communication in, 3
innovation in, 4
motivation in, 3–4
Linking strategy, 19–21
Management
project. See Project management
Meeting agenda, 33
Meeting evaluation, 35
Motivation
defined, 3–4
of staff, 73
survey of, 103
Negative feedback, 96
Open climate
brain storming guidelines, 61–62
consensus, reaching, 63–64
steps for, 65–66
creative concepts, 62–63
environment, 64–65
facilitator dictation
free heeling, 59–60
Round Robin, 60
slip method, 60
fear for blame, 55–58
approach problems, 58
being human, 58
responsibility for mistakes, 57
Open questions, 26–28
Organizational design, 18–19
Outcome data, 13
for change, 104
for collaboration, 76
for communication survey, 51–53
conflict to cooperation, 40
development, 41
for implementing solutions, 56
for innovation, 34–35
for resolving issue, 56
workforce, 22
Process data, 13
Profit
margin, 8
team for making, 70
Project. See also Project management
goals, 117–118
planning, 116–117
structure, 113–114
Project management, 101–102, 114
Quick response to change, 50
Reinforcement
guidelines, 91–93
intangible positive, 91
tangible positive, 91
Rephrase, 29
Silence, 29–30
Staff meeting, 31–32
Staff organization
options for, 17
organizational design, 18–19
Strategic alignment, 8–10
Technology challenges, 124–125
Traditional management, 1–2
21st-century leadership, 2–3
behaviors, 84
innovation strategy, 9
Verbal feedback, 96–97
Visual feedback, 97
Wikipedia report, 109
Work plan. See also Project
action Plans, 120
approval process, 120–121
communicate, 121
evaluate, 121
work breakdown structure, 118–119