Ability, 105
Accountability, 38-41, 45, 163
Active learning, 171
Active listening, 72
Ambitions, 91
American dream, 24
Analytics, predictive, 132-133
Angelou, Maya, 64
Apple, 37
Artificial intelligence, 31, 124
Attention, drawing healthy, 56-58
Attention, healthy, 87-89, 158-159
Awareness, change, 158
Bain & Company, 108
Balance, 118
Banaji, Mahzarin, 124
Barton, Dominic, 109
Bechek, Bob, 108
Belief, 35
Beliefs, old, 47
Bersin, Josh, 12
Brand, 65, 103, 107, 130-131, 135, 138
Branson, Richard, 106
Building support systems, 59-61
Career development, 71, 177-178
Carnegie, Dale, 84
Carter-Scott, Dr. Cherie, 66-67
Carver, George Washington, 64
Chambers, Ray, 110
Change agents, 44
Change awareness, 158
Change, 15, 17, 23, 31-45, 104, 125, 162
Change, personal, 17, 42, 47-61, 63, 87, 96, 137
Cher, 48
Civilization, evolution of, 20
Clarity, 63
Communications, policy, 157
Community building, 84-89, 159-160
Compassion, 89
Compensation, 139
Competition, 121
Connectedness, 163
Courage, 43, 45, 48, 89, 98-99, 167
Creative thinking, 48
Creativity, 163
Culture, 65, 110, 121-141, 167
Cultures, mentor-driven, 44-45, 160
Curiosity, 163
Customer relationships, 11
Customer satisfaction, 12
Decision Toolbox, 39
Demeanor, 123
Differences, generational, 139
Discipline, 175
Discomfort, 98
Disengagement, 11-30, 112, 163, 175
Disengagement, filters of, 32-37
Disloyalty, 27
Distrust, 33
Drawing healthy attention, 56-58
Eckert, J. Presper, 22
Effective questions, 70
Eisenhower, Dwight, 22
Emotional intelligence, 76
Emotional makeup, 72
Empathy, 163
Employee engagement, 11-30, 64-65
Engagement CEO, 103-119, 122-123
Enthusiasm for growth, 15-16, 29
Evolution of civilization, 20
Expectations, 40
Facebook, 109
Fear of visibility, 56
Fear, 43, 47-49, 98, 164, 178-179
Ferguson, Marilyn, 74
Filters of disengagement, 32-37
Financial feedback, 162
Flowers, Tommy, 22
Fulfillment, 99
Fuller, Buckminster, 21
Future, 155
Generational differences, 139
Godin, Seth, 52
Growth, enthusiasm for, 15-16, 29
Happiness, 180
Happiness, irrevocable, 69-70, 170
Healthy attention, 87-89, 158-159
Hitler, Adolf, 22
Hope, 35
Human values, 163
Humility, 167
Image, 179
Inaction, 47
Individual transformation, 14
Industrial Revolution, 15-16, 19-22, 35, 50, 56, 66, 164
Inequity, 27
Influence, 54
Ingraham, Christopher, 36
Innovation, 123
Inspiration, 148
Inspired Work Program, 13, 25-26, 49, 87, 88, 92, 94, 126, 127, 174, 179
Intention, 33
Interest, 163
Internal motivation, 89
Involvement, personal, 14
Irrevocable happiness, 69-70, 170
Isolation, 57
Jensen, Michael, 23
Jobs, Steve, 37
Johnson, Spencer, 145
Kardashian, Kim, 86
Kay, John, 19
Kearns, David, 78
Kelly, Gary, 43
Layoffs, 143
Leadership brand, 103
Leadership development, 71, 147, 174-175
Levinson, Barry, 57
LinkedIn, 109
Listening, active, 72
Loyalty, 129
Malaise, 35
Manners, 123
Mauchly, John, 22
Mayer, Melissa, 107
McKinsey & Company, 109
Meaning, 64
Meckling, William, 23
Mentor development program, 101-102
Mentor-driven cultures, 44-45, 160
Mentoring, 44-45, 76, 80, 81, 88-89, 94-102, 160, 162, 163-165, 172-173
Millennials, 76-77, 86, 115, 116, 146
Mission, 37-38, 63-78, 91, 141
Mollick, Ethan, 150
Morale, 95
Morgan, John, 26
Motivation, internal, 89
Nourishment, 151
Onboarding, 109, 121, 124, 125, 131-132, 135, 138
Online presentation skills, 83
Optimism, 35
Ownership, 89
Participation, 45
Persistence, 123
Personal change, 17, 42, 47-61, 63, 87, 96, 137
Personal involvement, 14
Personal satisfaction, 11
Pessimism, 33
Policy communications, 157
Praise, 42, 99-101, 103, 162-163
Predictability, 16, 20-21, 23, 35, 37
Predictive data, 139
Presentation skills training, 82-84, 158
Progress, 33
Questions, effective, 70
Recruitment costs, 138
Recruitment, 139
Relationship with work, 13-14, 67-68
Resourcefulness, 167
Respect, 75-76, 104, 112-113, 136-137, 151
Responsiveness, 163
Reverse mentoring, 45
Risk, 178
Robotics, 31
Rohn, Jim, 85
Sandbery, Sheryl, 109
Schabner, Dean 36
Self-change, 15
Self-esteem, 100
Self-inquiry, 64, 66, 89, 95, 97, 157-158
Self-realization, 24
Senge, Peter, 74
Service, 96
Shared vision, 66
Skills, 13
Socratic thought process, 66-67, 70, 72, 73-74, 78, 169-170, 172
Soft skills, 32, 49, 58, 117, 123, 137
Spiese, Mel, 41
Starbucks, 65
Support systems, 43, 59-61, 91-102, 148, 159-160, 176-181
Surveys, employee, 13
Survival, 16, 20-21, 23, 35, 37
Sustainability, 80
Swift, Taylor, 86
Tact, 175
Talent acquisition, 124, 133-141, 161
Team-building, 117
Technology, 15, 38, 139, 149, 151
“Theory of the Firm,” 23
Thinking, critical, 72
Time value, 158
Toffler, Alvin, 15
Tomorrow, skills for, 125
Trader Joe’s, 105
Trance, the, 11, 15, 30, 51, 59, 63, 105, 167, 168
Transformation, individual, 14
Transparency, 33, 38-41, 42, 104, 161-162, 164
Tribes, 52-55, 122, 130-131, 163
U.S. Marine Corps, 41-42, 94, 105
Ultimate Software, 108
Values, human, 163
Vaynerchuk, Gary, 84
VCA, 77
Virtual reality, 31
Visibility, fear of, 56
Vision, 37-38, 50, 63-78, 91, 92, 104, 167-168
Volatility, 24
Wakefulness, 163
Wayne, John, 48
Wellness, 180
Whitaker, Bill, 86
Wiesel, Elie, 79
Wilson, Timothy, 124
Winfrey, Oprah, 110
Word Café, the, 75
Work, relationship with, 13-14, 67-68
Work/life balance, 106, 109, 110-111
World War II, 22
Xerox Corporation, 73
Xerox Learning, 74
Yahoo, 107
Zuckerberg, Mark, 109