As mentioned at the beginning of the chapter, projects don't fail at the end, they fail when they start. In this chapter, you learned about the things that are essential for a great start of your ERP-implementation journey. We discussed the importance of understanding the customer's expectations, environment, and culture. This was followed by learning how to plan resources and establish a team. You also learned about common project management and governance activities and about deliverables such as project plans, communication plans, change control, and budget tracking. In the end, you were given some recommendations for adapting the Agile implementation methodology and tips for project managers to keep the project on track.

In the next chapter, we will learn about the requirement gathering techniques and Conference Room Pilot (CRP)—early validation for the completeness of your requirements and solution.