Purpose
Managers engage stakeholders at all levels of communication (intra-personal, interpersonal, group, organizational, and intercultural) which requires professional development skills. Expounding on theories of rhetoric and claims as arguments that require proof, the authors relate them to the theories of management—such as persuasion and influence, syllogistic logic, and warrants, qualifiers, and reservation arguments that might not be favorable to the persuader. These are the personal skills of speaking, writing, listening, and doing that are invaluable to management.
Contents
The book includes six chapters emphasizing the essentials of managerial communications for top, middle, and frontline managers engaged in the four functional areas of planning, organizing, leading, and controlling.
The book is especially useful for managers and mid-career working adults enrolled in MBA programs, as there are many examples to which they can relate. The materials will also serve as guideposts for professors doing research and teaching in the managerial communications field. Professors with little or no industry experience will find the chapters’ contents replete with workplace examples. Professionals and future managers will find the contents of the book engaging and refreshing due to the real-world approach. Currently, there is a gap between academic research and business practice linking managerial problems to communications solutions. This book sheds light on particular techniques of management communication as they are used by people engaged in managing others at each level of the organization and across the various functional areas.
Reginald L. Bell, PhD