1. George T. Vardman. Effective Communication of Ideas (New York: Van Nostrand Reinhold Company, 1973), p. 3.
2. Keith Davis and John Newstrom. Organizational Behavior: Human Behavior at Work, 9th ed. (New Delhi: Tata McGraw-Hill, 1993), p. 399.
3. C. Shannon and W. Weaver, The Mathematical Theory of Communication (Urbana, IL: University of Illinois Press, 1949), p. 5.
4. Keith Davis and John Newstrom, Organizational Behavior: Human Behavior at Work, 9th ed. (New Delhi: Tata McGraw-Hill, 1993), p. 399.
5. Ibid., pp. 402–403.
6. Francis J. Bergin, Practical Communication (New Jersey: Financial Times Prentice Hall, 1981).
7. Walt Whitman, Leaves of Grass (New Delhi: Allied Publishers, 1959), p. 25.
8. O. W. Holmes, “Autocrat of the Breakfast-Table”, The Atlantic Monthly (1857).
9. Dave Evans, Social Media Marketing (New Delhi: Times Business Services, Wiley India, 2008), p. 31.
10. Susan Bratton, foreword to Social Media Marketing, by Dave Evans (New Delhi: Times Business Services, Wiley India, 2008), x, iii.
11. Ibid., p. 34.
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