Index
Tip: We suggest that you check the Glossary (pages 135-144) for definitions related to terms you want to look up in this index.
A
Accessibility 29
Accommodating leader 19
Accounting 13, 89, 91, 104-105, 114-115, 120, 129
Action-Centered Leadership 19
Adair, George 22
Administrative expenses 104
Air travel expenses 112
Alpha and Beta style employees 51-54
Annual reports, 93
Arrogance 43-44
B
Bad news, delivering 73-74
Bailey, Leigh 19
Bailey, Maureen Haben 19
Beta testing 104
BLUF emails (Bottom-Line-Up-Front) 35
Bluffing 42
Body language 34
Bottom line 88-89
Brainstorming 50
Bribery 67
Business brokers 129-130
Business diversification 87-89
Business growth via partners 91-92
Business plan 88
Business speaking 27-28, 34-42, 51-54
Business writing 34-42
C
Calmness 44
Car rental 111-112
Cell (mobile) phone etiquette 34
Certainty in decision making 97
Change, handling 73-74
Cockiness 43-44
Commitment 50
Common goals 52-53
Comparative advantage 103-104
Competition
Direct 93
External 93-94
Indirect 93-94
Internal 51-54
Contingency plans 98
Core offering 87-88
Corporate culture 22-23, 25-26, 55-56, 67
See also Professionalism.
Cross-training 124
Cultivating successors 124
Culture of a business
See Corporate culture.
Cultural sensitivity 28
D
Decision making 29, 47, 50, 83, 97-99
Disengagement 51-54
Diverse backgrounds 47
Diversification of business 87-89
Disagreement 50-54
Disaster recovery planning 123-125
Domination 51-54
Due diligence 102
E
Email 34-35
Emotion in business 101
See also Composure.
Empowering
Engagement and ownership 50, 58, 121, 124
Ethics 23
Etiquette 33-44
Expansion 25, 55, 93-94, 116-121
Expectations 28
External drivers affecting business 21-22, 25-26, 97, 105, 117-125
Exit strategies 127-128
F
Fairness and favoritism 28, 58, 67 79-83, 97-99
Financial goals 115-116
First impressions 33
Flexibility 28
Food expenses during travel 112
Fully-loaded expenses 104
G
Gifts 67-69
Gill, Roger 22-23
Goal setting 49-50, 98-99, 115-116
Goals, short- and long-term 115-116
Goal sheets 96
Healthy debate 51-54
Horizontal markets 88
I
Identifying problems 117-121
See also Internal and External factors influencing business, SWOT analysis.
Impartiality 27
See also Fairness and favoritism.
Impressing others 33
Initial meeting with new employee 59-61
Innovation 26
Internal factors affecting business 21-22
Inspiring leader 49
Internal competition 52-54
Internal drivers influencing business 97, 117-121
Internet research on competitors 94
J—K
L
Language skills 37-42
Leadership skills 27-30, 47-49, 83, 97-99
Leadership styles 19-20,
Leadership theories
Adair, John 22
Bailey, Leigh and Maureen Haben Bailey 19-20
Gill, Roger 22-23
McGregor, Douglas 21
Price, Dawn 22
Leadership versatility 19-20
Leading by example 20, 34-35, 48, 58, 74, 95-96, 99
Leads to prospective buyers 98
Learning culture 25-26
Leveraging 88
Life insurance 125-126
Listening skills 27, 34, 76, 98
M
Managing people 13-14, 22, 26, 45-83, 108
Market research on competition 94
McGregor, Douglas 21
Measurable goals 50
Micro-managing 56
Miscommunication 79-80
See also Apathy, Composure, Disengagement, Engagement, Empowering.
Multi-level marketing (or MLM, or network marketing) 102
N
Open communication 48
Outsourcing tools 108-109
Ownership of problems and solutions 55-56, 119-121
P
Partners, adding 91
Passion, contagious vs. committed 101-102
Perceptions of employees 21-22
Performance 50, 57-61, 73-75, 79-84
Personal values 23
Planning tools 96
Policies 26, 61, 67, 71, 73, 97, 12-113, 124-125
Price, Dawn 22
Problem employees 60-61, 79-83
Problems and solutions 55-56, 73-75
Productivity 48, 51, 57-58, 79-83, 95
Publicly traded companies as competitors 93
Punctuality 57-58
Pyramid marketing 102
Q
Quality performance 59
R
Rapport 29
Reward for positive performance 52, 58, 99
Responsibility 20-22, 25-26, 55-56, 58, 61, 80-81, 91, 123-124
Risk 19-20, 50-51, 87-88, 124-125
Romance in the office 71-72
S
Sales 49-53, 88, 92-93, 98 102, 104, 107-108, 116, 124, 129
Satisfaction 14, 27, 50, 61, 98
Selling expenses 104
SEO (search engine optimization) 92
Signature block in emails 34
Silent pause in speaking 42
Small business 14, 47-48, 87-88, 104, 112, 123
SMART goal setting (Simple, Measurable, Attainable, Realistic and Timely) 50
Start-up 53, 94, 97, 102, 108, 123, 127
Strategic Leadership Theory 21-22
Strategic thinking 85-130
Succession planning 123-125
Survival accounting 104-105
SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) 117-118
Systems and resources 88
T
Task lists 95
Teams and teamwork
Expectations 55
Goals 50
Leading a team effectively 22, 26, 34-35, 43, 47, 74, 87-88, 95-96
Look-Out Teams 119-121
Productivity in 58-60
Teaming up 91-92
Terminating employees 79-83
Theory X and Theory Y 21
Threats 27
Three-Strike Rule 79-83
Timeliness 33
Time management 95
Trade journals and shows 50, 89, 120
Travel expenses, reducing 111-114
True cost of production 103-104
U—V
Verbal skills 37
Vertical markets 88
Vision 22-23, 49, 102, 115, 128, 131
Voicemail 34
W—X—Y—Z
Websites 12, 26, 34, 58, 88, 92, 94, 108, 130
Work flow 92