To Wendie, who has supported me through the ups and downs of the writing process for the last 25 years. —J.H.

To my parents Thieu Hue and Thu Thanh, who left war-torn Vietnam to give us a better future, and my husband Kevin, for supporting me while I was heavily pregnant and determined to eat my way through writer’s block. —L.L.

To my mentor and friend Jerry Weinberg, who helped me become a better consultant and human being. —D.R.