actionable intelligence, 152–153
active listening, 135
adaptors, 166–167
adverbial conjunctives, 156–157
aggressive questioning, 57
agreement, questions and, 90
analyst, questioning like a, 229–232
answers, analyzing the, 151–170
associated ideas, 88–89
assumptions, embedded, 88
barriers, 166–167
basic elements of a good question, 55–56
bias,
asking questions without, 125
questioning, 65
body language cues, 166–168
bullying, 90–91
business negotiation, 198–204
cause and effect, 89
children,
asking questions to, 210–211
using interrogatives with, 208
children’s memories, building, 212
commentator type, 112–113
concept, questions about, 118
concepts, repeating, 81
content, analyzing, 152–163
controlling questioning, 77
conversation starters, 207
convincing, questions for, 178
corrective questions, 100–101
cues, body language, 166–168
curiosity, listening and, 135
customer service, 196–198
danglers, 90
dating and questioning, 214–215
debrief training, leading
questions and, 91
decisions, questions that help with, 177
dictator type, 110–112
discovery areas, 103–129
discovery questions, 191, 193–194, 219
focusing on, 37–38
discovery,
legal, 193–196
questions and, 96–97
discrepancies, uncovering, 80
dismissing questions, 179
education, questioning and, 172–184
electronic things, questions about, 118
elicitation, 154
embedded assumptions, 88
emergency response, interactions in, 187–193
entrapment, questions and, 88
enunciation of key words, 165
evader type, 113–114
events in time questions, 123–129
events in time, discovery areas and, 104–105
expendable things, questions about, 118
expertise, the importance of gaining, 223–245
experts, selecting qualified, 225
expression, analyzing manner of, 163–168
eye contact, importance of, 135
face-to-face listening, 135
filler words, insertion of, 165–166
follow-up questions, 168–170
follow-up, importance of question, 219
frames,
people and the need for, 108
using, 68–69
gestures,
importance of, 135
nervous, 136
good questions, 72–86
gut feeling, 160–163
ideas, associated, 88–89
illustrators, 166–167
incongruity in narrative style, 163
influence, questions and, 88
information collection, 163–164
integrator type, 109–110
intelligence officer, questioning like a, 232–240
intelligence, actionable, 152–153
interests and knowledge, matching, 241–245
interrogation, leading questions and, 91
interrogative question, beginning with an, 47–48
interrogatives,
children and, 208
refrain from using, 43
remaining neutral and, 58
using, 55–60
intuition, 160–161
keywords,
listening for, 138
repeating, 81
knowledge and interest,
matching, 241–245
debrief training and, 91
interrogation and, 91
relying on, 184
leads, listening for, 138
legal discovery, 193–196
linear
memory, 126
note-taking, 142
listening and note-taking, 131–149
listening skills, developing, 132–141
listening, active, 135
listening, face-to-face, 135
logic, 160–163
mechanical things, questions about, 118
medicine,
effective questions in, 181–193
interactions in, 184–187
memory,
building a child’s, 212
linear, 126
questions and, 87–88
Myers-Briggs profiles, 216–218
Myers-Briggs Type Indicator, 85
narrative
responses, 43
style, incongruity, 163
negotiation, business, 198–204
nervous gestures, 136
neutral, staying, 77
non-discovery questions, 97–102
non-pertinent questions, 72, 85–86, 183
note-taking, 141–145
listening and, 131–149
one-topic questions, 48
pace of speech, 165
parenting and questions, 208–212
passive listening, 134
people,
approaching, 105
discovery areas and, 104
the need for frames and, 108
persistent questions, 72, 80–82
personal life, questioning in your, 205–221
personal questions and personality, 215–218
personal questions, 105–106
personality types, questions for certain, 207
personality, personal questions and, 215–218
persuasion, questions for, 178
places,
discovery areas and, 104
getting the information
you need about, 115–118
Plato, Socrates and, 42–43
polite questions, 100
posture, importance of, 135
pre-questions, 98–100
process, questions about, 118
professional questions, 106–107
professions, questioning in, 171–204
psychological questions, 52–53
question follow-up, importance of, 219
question function
categories, 175–180
question types, 71–102
question,
repeat, 183
size of a, 66–68
questioning
bias, 65
exercises, 94–102
in professions, 171–204
questioning,
aggressive, 57
controlling, 77
discovery, 219
questions,
basic elements of good, 55–56
children and, 210–211
compound, 87
compound, 94
corrective, 100–101
discovery, 191
dismissing, 179
events in time, 123–129
follow-up, 168–170
good, 72–86
hesitating to ask, 36
non-discovery, 97–102
one-topic, 48
personal, 105–106
polite, 100
professional, 106–107
rapport-building, 96–97
relationship, 107–108
rhetorical, 101–102
short, 67
straightforward, 58
structure of a good, 55–69
structure of, 65
true, 174
unbiased, 58
ways to ruin, 85–86
rapport-building, information and, 43–44
questions and, 96–97
regulators, 166–167
relationship questions, 107–108
reliability, 155–160
remaining neutral, interrogatives and, 58
reminders, visual, 128
relying on, 183
repeating questions, 79–80
rephrase approach, 82
requestions, 98
response, narrative, 43
rhetorical questions, 101–102
sales, 196–198
Scientific Content Analysis, 127
sequence, remembering
things out of, 127
short questions, 67
size of a question, 66–68
skeptic, questioning like a, 227–229
social questioning, 212–213
Socrates, Plato’s dialogue and, 42–43
speech, pace of, 165
straightforward questions, 58
stress, detecting, 85
stridency in the voice, 165
structure of a good
question, the, 55–69
structure, questions about, 118
subordinating words, 156–157
suicide hotlines, correct
questioning for, 189
text bridges, 158
things, discovery areas and, 104
think, changing the way you, 35–53
tightness in the voice, 165
time, events in, 123–129
tone of voice, shift in, 166
transition words, 156–157
true questions, 174
unbiased questions, 58
understanding, questions
that promote, 176
visual reminders, creating, 128
vocal cues, 164–166
voice, stridency in the, 165
vulnerable, making your subject more, 72
words, subordinating, 156–157
words, transition, 156–157