More Advance Praise for
High-Tech, High-Touch Customer Service

“Finally, a masterpiece that confronts how technology and customer service complement each other. Micah Solomon has taken a multi-faceted topic and made it practical and accessible. This book is a must-read for any person or organization that wants to successfully compete in today’s global economy.”

—MICHAEL C. HYTER, President and Managing Partner, Global Novations

“Author Micah Solomon, a contemporary thought leader in the customer service and marketing arenas, teaches you how to preserve all that is timeless and crucial in great customer service in the midst of today’s raging revolution in technology and in customer expectations. Anyone who works with customers needs to read High-Tech, High-Touch Customer Service.”

—JARED SCOTT, Managing Partner, Red Tettemer + Partners

“In a world where even professional services risk being considered commodities, customer service is the last differentiator. High-Tech, High-Touch Customer Service guides us, with warmth and humor, through the steps needed to successfully merge touch and technology, building an emotional bond between provider and customer that becomes the basis of enduring relationships.”

—MARK DARRALL, AIA, A2SO4 Architecture, LLC

“Micah Solomon’s expertise is critical in the Financial Services industry to avoid the commoditization that technological uniformity threatens to bring. He does a masterful job of demonstrating how to create successful, valuable customer relationships with a combination of case examples and personal experience. Everyone in the financial services industry should follow Micah’s advice if customer satisfaction, retention, and loyalty are part of their goals.”

—AARON TALLEN, Director of Institutional Retirement Plan Services, Security Benefit