Part Three
Relationship Truth 2: The Customer Pyramid

Figure depicting a pyramid that is classified into meets the expectations (bottom), meets desires (middle), and meets unrecognized needs (top).

The new consumer frequently sees the acquisition of authentic products and services as a means of achieving self-actualization, the peak of Maslow's Hierarchy of Needs, signaling the attainment of true potential.

David Lewis, The Soul of the New Consumer1

Note

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