To Ms. Jolynn Chow of BeyondWords Training and Consultancy, who did the illustrations and trimmed my long and unwieldy sentences to make them readable and comprehensible for editing. Without her able and professional assistance in business writing, coupled with infinite patience, this book would not have been completed.

To copy editor John Owen, who painstakingly shaped and pruned the whole manuscript into a convenient and readable form for the reader.

To my training workshop participants of all nationalities, from different organizations and levels of management, who have contributed so richly to my own learning and who have encouraged me to commit this to print for future generations of managers.

Last, but not least, to my relatives, corporate clients, close friends and associates who have suggested various titles culminating in one that encapsulates what all individual managers and organizations aspire to do well—manage for results.