Abstract

This book is for anyone who has either worked for or been a difficult boss. It will especially benefit those new to management and struggling to figure out how to lead a team without being too controlling. Using the foundational ideas of clear expectations, honest and constructive feedback, and personal accountability, it is possible to manage people’s performance without controlling their behaviors. It is a shift in priorities and mind set, but has been proven with such companies like Nike, Microsoft, Caterpillar, Cisco Systems, United Healthcare, and many other Fortune 100 companies.

Keywords

accountability, coaching, empowerment, expectations, facilitating, feedback, leadership, management, performance.