Web content

A set of free downloadable worksheets to help you put the principles into action are available on my website at:

www.mattwatkinson.co.uk/worksheets

I would like to take this opportunity to thank you for buying this book, and encourage you to contact me if you have any questions or feedback about the text or the principles and how you have used them. I would also be delighted for you to share with me any great customer experiences you have had. I will keep a log of these online from which everyone can benefit. My e-mail address is:

[email protected]