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Performance Appraisals
Author
Diane Arthur
Release Date: 2006/10/01
ISBN: 9780761214625
Topic:
Business
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Book Description
Learn how to make the performance appraisal process deliver maximum value to the organization.
Table of Contents
Cover Page
Title Page
Copyright Page
Contents
About This Course
How to Take This Course
Pre-Test
1 The Performance Appraisal Process: An Overview
Objectives of the Performance Appraisal Process
Obstacles to Achieving Performance Objectives
Lack of Clarity
Lack of Mutual Respect
Managerial Resistance to Participating in the Performance Appraisal Process
A Common Misperception about Performance Appraisals
Benefits and Uses of Performance Appraisals
Benefits and Uses for Employees
Benefits and Uses for Managers
Benefits and Uses for the Organization
Elements of an Effective Performance Appraisal System
Respective Responsibilities
Human Resources Practitioners
Managers
Employees
Recap
Review Questions
2 Coaching and Counseling
Coaching
Coaching Characteristics
Spontaneous Coaching
Planned Coaching
Counseling
Counseling Characteristics
Directive Counseling
Nondirective Counseling
Managerial Coaching and Counseling Responsibilities and the Performance Appraisal Process
Apply Effective Communication Skills to Coaching and Counseling
Verbal Communication Skills
Written Communication Skills
Measure the Effectiveness of Communication Skills
Recap
Review Questions
3 Establishing Standards of Performance
Legal Parameters of Measuring Performance
Key Legislation
At-will Relationship
Performance Appraisals and Terminations
Legal and Job-Specific Language
Methods of Appraisal
Common Criteria
Choosing the Most Suitable Appraisal Method
Self-Evaluation
Position Descriptions
Job Requirements
Duties and Responsibilities
Disciplinary Action and Documentation
Progressive Disciplinary Steps
Performance Appraisal Forms
Ways in Which Appraisal Forms Are Effectively Used
Ways in Which Appraisal Forms Are Ineffectively Used
Rating Terminology
Recap
Review Questions
4 Preparing for Performance Appraisal Meetings
Questions Managers Should Ask Themselves
Asking Employees to Prepare Self-Evaluations
Culling Information Upon Which the Appraisal will Be Based
Position Descriptions
Employee’s Work Record
Mutually Agreed-Upon Performance Objectives
Input from Others
Anticipating Possible Employee Reactions
Agreeable Reaction
Contrary Reaction
Nervous Reaction
Defensive Reaction
Silent Reaction
Overconfident Reaction
Create an Appropriate Setting
Privacy
Minimum Number of Distractions
Comfortable
Recap
Review Questions
5 The Written Review
Why Written Performance Appraisals Are Important
Justify Salary Increases
Support Changes in Job Status
Support Disciplinary Action
Why Managers Dislike Writing Performance Appraisals
Viewing Written Performance Appraisals as a Useful Tool
The Importance of Establishing a Format
A Seven-Step Format
Writing Guidelines
Writing Dos
Writing Don’ts
Language Selection
Recap
Review Questions
6 Conducting the Performance Appraisal Meeting
Effective Interviewing Skills
Setting the Stage
Different Types of Interview Questions
Talking Versus Listening
Body Language
Areas to Be Covered
Past Performance
Previously Set Performance Objectives
New Performance Objectives
Career Development Plans
Typical Performance Appraisal Meeting Pitfalls
Conducting Negative Appraisal Meetings
Conclude the Meeting
Manager’s Checklist
Recap
Review Questions
7 Special Topics in Performance Appraisal
Creating and Maintaining a Motivating Atmosphere
Employee Motivation: An Overview
Motivational Theories
Motivational Theories in Relation to Employee Performance
What Workers Really Want
Mentoring
Mentoring Programs
Mentoring Programs in Relation to Performance Appraisals
Managerial Feedback
Performance Appraisals for Remote Employees
What Is Remote Employment?
Performance Monitoring
Building a Relationship with Remote Employees
Performance Measurement
Web-Based Performance Appraisals
Advantages of Web-Based Appraisals
Disadvantages of Web-Based Appraisals
Appraisal Software
Recap
Review Questions
Bibliography
Post-Test
Index
Footnotes
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