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Book Description

You Work with a Bunch of Liars—Learn What to Do About It Sure, everyone tells little white lies now and then, but real deception in the workplace is a poison that can destroy relationships, careers, and companies. Carol Kinsey Goman, a leading workplace body language expert, combines her own experiences with the latest research to identify fifty subtle physical and vocal cues that will enable you to spot destructive workplace lies. She analyzes the role we play in supporting lies—how our own vanities, desires, self-deceptions, and rationalizations allow us to be duped. And once you detect a lie, she provides tactical advice on how to respond, whether the liar is above, below, or on the same level as you—even if it’s your boss. “Lying in the workplace causes huge problems for business—the proper people do not get promoted, profits are generally compromised, wrong steps are made, and much more. This book should be a best seller.” —Robert L. Dilenschneider, President and CEO, The Dilenschneider Group, and author of Power and Influence and A Briefing for Leaders “After 30 years in the training and development industry, I have come to trust Goman’s expertise in body language and nonverbal cues in the workplace. I would recommend this book to any leader working to improve culture and effective communication within his or her organization.” —Margie Mauldin, President, Executive Forum “Goman’s book sheds light on a phenomenon in business that too many of us prefer to [pretend] doesn't exist: deception. A must-read for emerging and established leaders alike.” —JD Schramm, EdD, Director, Mastery in Communication Initiative, Stanford University Graduate School of Business

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Introduction
  7. Chapter 1 Liars at Work
    1. Development of a Liar
    2. Workplace Lies at All Levels of the Organization
    3. Consequences of Lying
  8. Chapter 2 Deception Detection: 50 Ways to Spot a Liar
    1. It’s Not Lie Detection—It’s Stress Detection
    2. The Best Lie Detectors
    3. What Body Language Won’t Tell You
    4. Detecting Deception through Nonverbal Cues
    5. Detecting Deception through Verbal Cues
    6. Virtual Liars
  9. Chapter 3 Why We Believe Liars and Play into Their Hands
    1. Lasting Impact of Snap Judgments
    2. We’re All Biased
    3. Techniques of Successful Liars
    4. How We Deceive Ourselves
  10. Chapter 4 How to Deal With Liars
    1. Dealing With Liars in Your Workplace
    2. Strategies for Direct Confrontation
    3. Strategies for Indirect Confrontation
    4. Strategies for Reporting Liars
    5. When the Liar Is Your Boss
    6. When the Liar Reports to You
    7. Getting a Confession
    8. If You Choose to Do Nothing
    9. One More Liar to Deal With
  11. Chapter 5 Do You Look Like a Liar?
    1. Why Others Get the Wrong Impression
    2. Projecting Confidence, Competence, and Credibility
    3. Aren’t These Tips a Bit Deceitful?
  12. Chapter 6 Reducing Lies in the Workplace
    1. Responses from Survey Participants
    2. Research on What Reduces Lying
    3. Increasing Workplace Honesty Begins with 10 Questions
    4. Summing Up
  13. Notes
  14. Acknowledgments
  15. Index
  16. About the Author