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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Karyn Ross, Jeffrey Liker

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Author Karyn Ross , Jeffrey Liker
Release Date 2016/09
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.A must-read for service professionals of every level,....

18.119.137.217