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IT Services: Costs, Metrics, Benchmarking, and Marketing
Author Robert E. Matthews , Thomas R. DiPasquale , Anthony F. Tardugno
1919E-7Unleashing the Power of Integrated Service DeliveryHarris Kern's Enterprise Computing Institute Solutions for IT ProfessionalsDelighting IT customers: the real-world, start-to-finish guideIT Services is the first 100% customer-focused guide to satisfying th....
Release Date 2000/03