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The Customer Service Survival Kit
Author Carol Roth , Richard S. Gallagher
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Serv....
Release Date 2013/03 -
Author Carol Roth , Michael Port
It's time to drop the rose-colored glasses and face the facts: most new businesses fail, with often devastating consequences for the would-be entrepreneur.The New York Times, Wall Street Journal, and USA TODAY bestseller The Entrepreneur Equation helps you do the m....
Release Date 2011/03