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Author Cengiz Haksever , Barry Render
With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook....
Release Date 2013/06 -
Service Management: An Integrated Approach to Supply Chain Management and Operations
Author Cengiz Haksever , Barry Render
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theo....
Release Date 2013/06