-
Author Frances Frei , Anne Morriss
"Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial TimesLeadership isn't easy. It takes grit, courage, and visio....
Release Date 2020/06 -
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Author Anne Morriss , Frances Frei
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the r....
Release Date 2012/02