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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition
Author Joseph Grenny , Kerry Patterson , Ron McMillan , Al Switzler , Emily Gregory
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated fo....
Release Date 2021/10 -
Author Kerry Patterson , Matthew Wride , Tracy Maylett
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or....
Release Date 2017/01 -
Influencer: The New Science of Leading Change, Second Edition, 2nd Edition
Author Al Switzler , Ron McMillan , David Maxfield , Kerry Patterson , Joseph Grenny
CHANGE YOUR COMPANY. CHANGE THE LIVES OF OTHERS. CHANGE THE WORLD.An INFLUENCER leads change. An INFLUENCER replaces bad behaviors with powerful new skills. An INFLUENCER makes things happen. This is what it takes to be an INFLUENCER.Whether you're a CEO, a parent....
Release Date 2013/05 -
Author Al Switzler , David Maxfield , Ron McMillan , Kerry Patterson , Joseph Grenny
Hold anyone accountable. Master performance discussions. Get RESULTS.Broken promises, missed deadlines, poor behavior--they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divo....
Release Date 2013/04 -
Author Al Switzler , Ron McMillan , Joseph Grenny , Kerry Patterson
The New York Times bestseller that changed the way millions communicate“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the k....
Release Date 2011/08 -
Author Al Switzler , Ron McMillan , David Maxfield , Joseph Grenny , Kerry Patterson
An INFLUENCER motivates others to change.An INFLUENCER replaces bad behaviors with powerful new skills.An INFLUENCER makes things happen.This is what it takes to be an INFLUENCER.Whether you're a CEO, a parent, or merely a person who wants to make a difference, you....
Release Date 2007/08 -
Author Al Switzler , Ron McMillan , Joseph Grenny , Kerry Patterson
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviorDiscover skills to resolve touchy, controve....
Release Date 2004/08 -
Author Al Switzler , Ron McMillan , Joseph Grenny , Kerry Patterson
A PAPERBACK ORIGINAL"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our indust....
Release Date 2002/06