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Making Process Improvement Work for Service Organizations: A Concise Action Guide
Author Mary E. Sakry , Neil S. Potter
Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap–offering a straightforward, systematic approach to planning, implementing, and monitoring a process....
Release Date 2012/05 -
Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners
Author Mary E. Sakry , Neil S. Potter
“This book hits the mark for three important issues:How to keep focused on real improvementsHow to develop an implementable improvement planHow to develop meaningful and useful measurementsI will definitely recommend it to my clients who are just beginning or are ha....
Release Date 2002/03