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ITIL® 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification

Claire Agutter

Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples

Abhinav Krishna Kaiser

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

Claire Agutter

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Claire Agutter

ITIL 4 Drive Stakeholder Value

AXELOS

ITIL 4 High-velocity IT

AXELOS

ITIL 4 Create, Deliver and Support

AXELOS

ITIL 4 Foundation Revision Guide

AXELOS

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

Claire Agutter

ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide

Claire Agutter

ITIL Foundation, ITIL 4 edition

AXELOS

ITIL Intermediate Certification Companion Study Guide

Liz Gallacher, Helen Morris

Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples

Abhinav Krishna Kaiser

ITIL Foundation All-in-One Exam Guide

Jim Davies

Service Management Online

AXELOS

ITIL Intermediate Certification Companion Study Guide

Liz Gallacher, Helen Morris

IT Service Management - Support for your ITSM Foundation exam

Richard Griffiths, Aidan Lawes, Ernest Brewster, John Sansbury

Building an ITIL-based Service Management Department

AXELOS

Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook

AXELOS

Passing your ITIL Managing Across the Lifecycle Exam

AXELOS

ISO/IEC 20000 and ITIL A Practical Handbook

AXELOS

Release, Control and Validation ITIL 2011 Intermediate Capability Handbook

AXELOS

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook

AXELOS

Forget a Mentor, Find a Sponsor: The New Way to Fast-Track Your Career

Sylvia Ann Hewlett

ITIL Foundation Exam Study Guide

Helen Morris, Liz Gallacher

Key Element Guide ITIL Service Strategy

AXELOS

Key Element Guide ITIL Service Operation

AXELOS

Key Element Guide ITIL Continual Service Improvement

AXELOS

ITIL For Dummies, 2011 Edition

Peter Farenden

Passing your ITIL Foundation Exam

AXELOS

ITIL® 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification

Author Claire Agutter
Release Date 2022/02
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provid....
Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples

Author Abhinav Krishna Kaiser
Release Date 2020/11
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts.The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows ....
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

Author Claire Agutter
Release Date 2020/04
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been upd....
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author Claire Agutter
Release Date 2020/04
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition....
ITIL 4 Drive Stakeholder Value

Author AXELOS
Release Date 2020/02
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are focussed on the customer journey and experience, or responsible for external relationships. This publication he....
ITIL 4 High-velocity IT

Author AXELOS
Release Date 2020/02
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are working in digital transformation projects and towards high-velocity environments. This publication helps you ....
ITIL 4 Create, Deliver and Support

Author AXELOS
Release Date 2020/01
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery. This publication helps you....
ITIL 4 Foundation Revision Guide

Author AXELOS
Release Date 2019/11
The ITIL 4 Foundation Revision Guide, written by experts and endorsed by itSMF UK, complements the core content in the ITIL 4 Foundation manual and enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, as well ....
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

Author Claire Agutter
Release Date 2019/08
ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Exam and more. Covering practices and concepts not addressed as part of the Foundation syllabus, it's ideal for newly qualified practitioners. It offers practical tips based on th....
ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide

Author Claire Agutter
Release Date 2019/06
All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to p....
ITIL Foundation, ITIL 4 edition

Author AXELOS
Release Date 2019/02
The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ....
ITIL Intermediate Certification Companion Study Guide

Author Liz Gallacher , Helen Morris
Release Date 2017/09
The expert-led, full-coverage supporting guide for all four ITIL examsITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts,....
Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples

Author Abhinav Krishna Kaiser
Release Date 2016/12
Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see....
ITIL Foundation All-in-One Exam Guide

Author Jim Davies
Release Date 2016/08
Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference.ITIL Foundation All-in-One Exam Guide takes you thro....
Service Management Online

Author AXELOS
Release Date 2016/04
A practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical.
ITIL Intermediate Certification Companion Study Guide

Author Liz Gallacher , Helen Morris
Release Date 2016/04
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle examsITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecy....
IT Service Management - Support for your ITSM Foundation exam

Author Richard Griffiths , Aidan Lawes , Ernest Brewster , John Sansbury
Release Date 2016/03
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT servic....
Building an ITIL-based Service Management Department

Author AXELOS
Release Date 2015/10
This guidance provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.
Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook

Author AXELOS
Release Date 2014/10
This quick reference guide will help you as you study for the Service, Offerings and Agreements (SOA) module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
Passing your ITIL Managing Across the Lifecycle Exam

Author AXELOS
Release Date 2014/05
This guidance supports your understanding of applying the service lifecycle to the IT service management challenges, improved, programmes and projects.
ISO/IEC 20000 and ITIL A Practical Handbook

Author AXELOS
Release Date 2013/12
This guidance provides your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.
Release, Control and Validation ITIL 2011 Intermediate Capability Handbook

Author AXELOS
Release Date 2013/11
The Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook

Author AXELOS
Release Date 2013/11
The Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Forget a Mentor, Find a Sponsor: The New Way to Fast-Track Your Career

Author Sylvia Ann Hewlett
Release Date 2013/09
Who’s pulling for you? Who’s got your back? Who’s putting your hat in the ring? Odds are this person is not a mentor but a sponsor. Mentors can build your self-esteem and provide a sounding board—but they’re not your ticket to the top.If you’re interested in fast-tr....
ITIL Foundation Exam Study Guide

Author Helen Morris , Liz Gallacher
Release Date 2012/10
Everything you need to prepare for the ITIL exam Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL F....
Key Element Guide ITIL Service Strategy

Author AXELOS
Release Date 2012/07
The 'Key Element Guide Service Strategy' provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements.
Key Element Guide ITIL Service Operation

Author AXELOS
Release Date 2012/07
The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
Key Element Guide ITIL Continual Service Improvement

Author AXELOS
Release Date 2012/07
The 'Key Element Guide ITIL Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.
ITIL For Dummies, 2011 Edition

Author Peter Farenden
Release Date 2012/05
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT ....
Passing your ITIL Foundation Exam

Author AXELOS
Release Date 2012/02
This bestselling study aid is the ideal companion for students preparing for their ITIL v3 Foundation Exam.

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