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Chapter 1
by Kevin Wallace
Authorized Self-Study Guide Cisco Voice over IP (CVoice)
Copyright
About the Author
About the Technical Reviewers
Acknowledgments
Icons Used in This Book
Command Syntax Conventions
Foreword
Introduction
Goals and Methods
Who Should Read This Book?
How This Book Is Organized
Introduction to Voice Technologies
Fundamentals of Telephony Networks
Basic Components of Telephony Networks
Fundamentals of Packet Telephony Networks
IP Telephony Applications
Summary
Chapter Review Questions
Analog and Digital Voice Connections
Analog Voice Fundamentals
Analog-to-Digital and Digital-to-Analog Voice Encoding
Signaling Systems
Enabling VoIP Fax and Modem Transmission
Summary
Chapter Review Questions
Lab Exercise: Navigating Your Hands-On Lab
Voice Interface Configuration
Configuring Voice Ports
Configuring Echo Cancellation
Summary
Chapter Review Questions
Lab Exercise: Voice Port Configuration
Voice Dial Peer Configuration
Configuring Dial Peers
Summary
VoIP Fundamentals
Understanding VoIP Requirements
VoIP Network Architectures
Building Scalable Dial Plans
Scalable Dial Plans
Scalable Dial Plan Attributes
Practice Scenario 3: Span Engineering Dial Plan Worksheet
Practice Scenario 3: Solution
Summary
Chapter Review Questions
Lab Exercise: RTP Header Compression
VoIP Signaling and Call Control Protocols
The Need for Signaling and Call Control
H.323 Concepts and Configuration
MGCP Concepts and Configuration
Comparing Call Control Models
Summary
Chapter Review Questions
Lab Exercise: H.323 Gatekeeper
Improving and Maintaining Voice Quality
Optimizing Voice Quality
AutoQoS
Implementing Call Admission Control
Summary
Chapter Review Questions
Lab Exercise: Router AutoQoS
Answers to Chapter Review Questions
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Cisco VoIP Applications
Hoot and Holler
Cisco Unified CallManager
Toll Bypass
Hospitality Network
IP Centrex
Multitenant
Prepaid Calling Card
Computer Telephony Integration
Collaborative Computing
Voice-Enabled Web Applications
Contact Centers
Unified Messaging
Glossary
Index
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Chapter 1
1.
c
2.
b
3.
4
4.
a
5.
d
6.
b, c
7.
c
8.
b
9.
b
10.
c
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