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Copyright © 2015 by Management Concepts, Inc.
All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by an information storage and retrieval system, without permission in writing from the publisher, except for brief quotations in review articles.
Portions of this book have been adapted with permission from:
• Business Analysis Center of Excellence: The Cornerstone of Business Transformation by Kathleen Hass, PMP, with Richard Avery and Terry Longo. © 2007 by Management Concepts, Inc.
• The Enterprise Business Analyst: Developing Creative Solutions to Complex Business Problems by Kathleen B. Hass. © 2011 by Management Concepts, Inc.
• Managing Complex Projects: A New Model by Kathleen B. Hass, PMP. © 2009 by Management Concepts, Inc.
Printed in the United States of America
Library of Congress Control Number: 2014938684
ISBN 978-1-56726-464-7
eISBN 978-1-56726-465-4