Table of Contents

Copyright

Acknowledgments

Foreword

Preface

Chapter 1. The Agile Enterprise

When Agility Pays off

Consolidations

New Product or Line of Business

Outsourcing

Government Regulation

Governance

Technology Modernization

How We Got Here

Task Automation

Enterprise Application Integration

The Internet

Web Services and SOA

A New Way of Thinking

Service

Service Units

Service-Oriented Enterprises

Agile Enterprise

Process-Driven Services

Model-Based Management

Value Chain

Disruptive Event

Governance

Information Technology Management

SOA Maturity Model

Maturity Levels

Business Dimensions

Technology Dimensions

Critical Success Factors on the Journey to Agility

Governance for Enterprise Optimization and Control

Enterprise Models

Technical Infrastructure

Service-Based Management

Chapter 2. Service-Oriented Architecture

Business Services

Service Units

SOA for the Enterprise

Service Unit Template

Service Ownership

Service Groups

Services in a Value Chain

Service Unit Management

Management Controls

Service Implementation Management

SOA Electronic Infrastructure

Reliable Messaging

Security

Message Transformation

Registry Services

Business Process Management System

Portal Support

Service Performance Monitoring

Billing for Services

Defining Service Units

Service-Oriented Analysis

Service Unit Specifications

Outsourcing

Role of Industry Frameworks

Robust Value Chain Analysis

Dependency Network

Abstract Activities

Hierarchy of Value Chains

Enterprise Transformation Perspectives

Business Perspective

Information Systems Transformations

Chapter 3. Business Process Management

Business Process Concepts

Process Context

Roles

Collaboration

Organizational Context

Process Modeling

Modeling Languages

Process Modeling Notation

Design Objectives

Operating Modes

Workflow

Case Management

Job-Shop Mode

Production-Line Mode

Relay Mode

Rule-Driven Mode

Development Projects

Product Configuration

Processes in SOA

Process-Driven Services

Multiple Services of a Service Unit

Loose Coupling

Transfer of Value

Security

Choreography

Sequence of Exchange

Complementary Internal Process

Extended Choreography

Chapter 4. Business Rules

Types of Rules

Regulations

Enterprise Rules

Production Rules

Diagnostic Rules

Event Rules

Qualification Rules

Data Integrity Rules

Implications of SOA

Regulations and Enterprise Rules

Production and Diagnostic Rules

Event Rules

Qualification Rules

Data Integrity Rules

Rules Management

Chapter 5. Enterprise Information Management

Information Management Issues

Consistent Data Representation

Multiple Links Between Service Units

Cross-Enterprise Views

Distributed Databases

Shared Knowledge

Business Models

Logical Data Model

Metadata

Enterprise Logical Data Model

Data Modeling

Semantics

Data Exchange

Business Intelligence Services

Operational Data Stores

Enterprise Information Integration

Business Activity Monitoring

Data Warehouses

Business Metadata

Master Data Management

Primary Source

Data Hiding

Service Unit Granularity

Life-Cycle-Based Ownership

Outsourced Services

Knowledge Management

Expertise of People

Unstructured Documents

Chapter 6. SOA Security

Encryption and Signatures

Public Key Encryption

Electronic Signatures

Accountability and Nonrepudiation

Electronic Documents as Evidence

Compound Documents

Preservation of Authenticity

Identification and Authentication

Digital Certificates

Two-Way Authentication

Single Sign-On

Authorization

Role-Based Access Control, Extended

Definitions of Roles

Role Authorization Requirements

Runtime Authorization

XACML Policies

Access Control Administration

Federation of Trust Domains

Perimeter security

Vulnerability Scanning and Intrusion Detection

Monitoring, Logging, Alerts, and Audits

Chapter 7. The Agile Organization Structure

Design Principles

Centralization for Enterprise Optimization

Management Hierarchy

Service Units as Building Blocks

Service Unit Autonomy

Accountability

Collaborative Relationships

Service Unit Types

Line-of-business Service Units

Production Value Chain Service Units

Support Service Units

Product Development Service Units

Master Data Service Units

Work Management Service Units

Transformation Service Units

Portal Service Units

Executive Staff Service Units

Hierarchy Design Factors

Aggregation Factors

Separation Factors

Organization Modeling

Organizational Transformation

Chapter 8. Event-Driven Agility

Event Resolution Business Framework

Service Unit Manager

Line-of-Business Manager

Executive Staff

Origins of Events

Business Environment Events

Operational Events

Innovation Events

Enterprise Change Events

Identification of Events of Interest

Relevant Events

Risk Threshold

Sources of Event Notices

External Events

Internal Events

Complex Event Processing

Look-Back

Verification and Consolidation of Event Notices

Event Notification Infrastructure

Surrogate Publishers

Publish-and-Subscribe Facility

Event Resolution Processes

Chapter 9. Agile Governance

Benefits

Adaptation to New Business Pursuits

Improved Response to Change

Continuous Strategic Planning

Enterprise Intelligence

Empowerment

Accountability

Regulatory Compliance

Risk Management

Economies of Scale

Disciplined Enterprise Design

Orderly, Incremental Transformation

Optimization of Performance

Optimization of Information Technology

Agile Governance Framework

Strategic Planning

Conventional Strategic Planning

Adaptations for the Agile Enterprise

Enterprise Intelligence

Data

Information

Knowledge

Wisdom

Business Architecture

Current Architecture

Strategic Architecture

Gap Analysis

Transformation Priorities

Next-Generation Architecture

Service Unit and Organization Design

Role Authorization Specifications

Enterprise Rules and Assignments

Transformation Oversight

Performance Assessment

Service Unit Improvements

Risk Mitigation

Future Value Network

Audit and Risk Assessment

Enterprise Transformation

Standards and Technology

Information Technology Service Units

Executive Staff Support

Service Unit Automation

Infrastructure Management

Finance and Accounting Service Units

Purchasing Service Units

Human Resource Management Service Units

Service Unit Autonomy

Continuous Change

Incentives

Value Network Services

Chapter 10. Model-Based Management

Business-Modeling Viewpoints

Management Dashboards

Service Unit Performance

Service Unit Specifications

Organization Structure

Role-Based Access Control

Enterprise Logical Data Model

Business Rules and Regulations

Strategic Planning

Electronic Documents

Business Processes

Choreographies

Service Unit Cost Models

Value Chains

Disruptive Event Notices

Applications Portfolio

Business Dynamics

Modeling Technology Standards

Enhanced Modeling Capabilities

Simulation

Multiple Vocabularies

Semantics

Tactical Solutions

Index

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