Part I Theory of Business Communication
The Profile of an Effective Communicator—A Case Study
1. The Nature and Process of Communication
2. Organizational Communication
3. Intercultural Communication Skills
Part II Forms of Business Communication
8. Written Business Communication
Part III Types of Written Business Communication
9. Business Letters, Memos, and E-mails
Part IV Applications of Business Communication
14. CVs, Personal Interviews, and Group Discussions
15. Writing a Summer Project Report
Appendix 1: Grammar, Usage, and Style