Index
A
AdKnow ledge, Inc., 87
Agile development methodology, 62
America COMPETES Act, 304
American Defense Department, 84
American Marketing Society, 113
American Production Inventory Control Society, 211
Ames, 320
AMR Corp, 47
Android, 43
Annapolis, 340
Computer, 35
Genius Bar, 8
Archipelago Holdings Inc., 87
Arizona Public Service (APS) Company, 66, 211, 223
Arizona State University, 227
Art of Computer Programming, 2
Atlanta-based Southern Company, 191
B
Ballmer, Steve, 39
Bank of Boston, 47
Baylor-Grapevine Board of Trustees, 47
Bedrock foundation, 249
Bell Atlantic Mobile, 231
BlackBerry, 60, 96, 116, 121, 171, 184, 246, 261, 296, 317
adaptability, 192
Atlanta-based Southern Company, 191
banking industry, 203
Boucher, Marie, 196
brainstorm, 202
24/7 business, 199
business intelligence, 204
cloud computing, 205
cognitive surplus, 206
cognitive time, 206
Coker, Dave, 196
communication and education, 200
Community and Economic Development, 194
consumer market, 202
disaster recovery, 209
distributed generation, 204
distribution organization, 201
Egypt revolution, 198
farming technology, 206
finance backgrounds/marketing, 200, 209
Franklin, Alan, 193
Georgia Power, 191
Georgia Power Management Council, 193
global society, 206
Google, 198
incredible technology, 195
Industrial Age, 206
Information Age, 206
InformationWeek's, 196
infrastructure, 202
intellectual property, 196
intelligence and redundancy, 207
leapfrog innovations, 205
mainframe system, 207
marketing and customer service, 193, 200
MBA, finance, 192
microfiche, 207
microwave tower, 207
mobile devices, 203
mobility and business analytics, 205
Moore's Law, 205
new generation
digital natives, 197
flexible and adaptable, 199
innovation and creativity, 199
superficial fashion, 198
Olympic sponsor, 193
out pushing technology, 202
reinforcement, 201
sense of integrity, 200
Southern Company, 194, 198, 201, 207
teamwork survey, 201
technology lab, 202
undergraduate degree, marketing, 192
virtualization, 205
VRU, 203
Ward, Eileen, 196
wire business, 201
world-class customer service, 203
Bohlen, Ken, 211
American Production Inventory Control Society, 211
Apple, 217
ASU, 227
benchmarking company, 216
chief innovation officer, 229
Citrix, 217
cognitive surplus, 220
DECnet, 212
Department of Defense, 222
distributed computing, 217
energy industry, 214
gizmo/whiz-bang show, 216
GoodLink, 217
hard-line manufacturing, 218
home computing, 219
home entertainment, 219
Honeywell, 219
HR generalists, 215
information technology department, 211
Intel machines, 217
John Deere, 213
just say yes program, 223
Lean Six Sigma improvement process, 211
Linux, 220
MBA program, 214
mentors, 213
national alerts, 224
North American universities, 228
PDP minicomputers, 212
Peopleware, 226
prefigurative culture, 221
R&D companies, 218
Rhode Island, 226
role models, 213
San Diego Fire Department, 224
security/privacy issues, 217
skip levels, 223
smart home concepts, 219
smartphone, 217
social media, 225
Stead, Jerry, 214
Stevie Award, 211
Storefront engineering, 212
traditional management, 219, 226
Twitter, 224
vocabulary, 221
Waterloo operations, 213
Web 2.0 companies, 227
Web infrastructure, 215
wikipedia, 220
Y2K, 222
Botnets, 23
Brian's and Rob Pike's, 2
Bristol-Myers Squibb, 33
Broadband networks, 241
Brown, 227
Bryant, 227
BT Global Services, 253
BT Innovate & Design (BTI&D), 253
Bumblebee tuna, 130
C
Career writing technology, 67
CASE tools, 232
Cash, Jim, 50
Christensen, Clyde, 212
Chrysler Corporation, 175
Citibank, 337
Citicorp, 313
Citrix, 217
Client-server-type applications, 59
Cloud computing, 218, 219, 239, 240, 261, 262, 310, 311, 313
Cloud technology, 62
CNN, 54
COBOL, 250
Cognitive surplus, 20, 79, 206, 291
College of Engineering, University of Miami, 113
Columbia University, 1
Community and Economic Development, 194
Computer Sciences Corporation, 35
Computerworld magazine, 196
Consumer-oriented technology, 22
Content management system, 133
Corporate information management (CIM) program, 309
Corporate Management Information Systems, 87
Corvus disk drive, 36
Customer Advisory Boards of Oracle, 191
Customer-relationship management (CRM), 56
Cutter Business Technology Council, 173
D
Dallas Children's Medical Center Development Board, 48
DARPA, 19
DDoS attacks and security, 81
DECnet, 212
Dell Platinum Council, 113
Department of Defense, 222, 329, 332
Detroit Energy, 252
Digital books, 30
Digital Equipment, 48
Distributed computing, 217
Dodge, 189
DTE Energy, 173
DuPont Dow Elastomers, 151
E
Educational Testing Service (ETS), 151
Electrical distribution grid, 182
Elementary and Secondary Education Strategic Business Unit, 151
Elements of Programming Style, 2
Ellyn, Lynne, 173
advanced technology software planning, 175
Amazon, 184
artificial intelligence group, 175
Association for Women in Computing, 173
BlackBerries, 184
Burns, Ursula, 175
Chrysler, 176
Cisco, 186
component-based architecture, 186
corporate communications customer service, 185
Crain's Detroit Business, 173
cyber security threats, 177
degree of competence, 187
diversity and sophistication, 182
DTE Energy, 173
energy trading, 176
engineering and science programs, 188
enterprise business systems policy, 186
executive MBA program, 176
Facebook, 185
fresh-out-of-the-university, 187
General Electric, 174
Google, 184
Grace Hopper, 174
grid re-automation, 182
Henry Ford Hospital, 174
internal social media, 185
International Coaching Federation, 178
iPads, 184
IP electrical grids, 182
iPod applications, 182
IT budgets, 186
IT responsibilities, 176
Java, 186
level of sophistication, 179
lobbying efforts, 181
medical computing, 175
Miller, Joan, 174
Mulcahey, Anne, 175
Netscape, 175
neuroscience leadership, 189
object-oriented programming, 186
Oracle, 186
peer-level people, 179
people system, 177
policies and strategies, 180
Radio Shack, 180
remote access capacity, 189
security tool and patch, 183
sense of community, 180
Shipley, Jim, 174
smart meters, 182
smart phone applications, 183
swarming, 179
technical competence, 178, 179
Thomas, Marlo, 174
Twitter, 185
UNITE, 181
vendor community, 186
Xerox, 175
E-mail, 9
Employee-relationship management (ERM), 56
Encyclopedia, 115
Encyclopedia Britannica, 292
ERP, 123
F
Facebook, 244
Ellyn, Lynne, 185
Wakeman, Dan, 169
Federal information technology investments, 299
Flex, 236
Ford, 102
Ford, Monte, 47
agile computing, 59
airplanes, 51
American Airlines, 47
Arizona Public Services, 66
Bank of Boston, 47
Baylor-Grapevine Board of Trustees, 47
BlackBerry, 60
board of Chubb, 51
board of Tandy, 51
business organizations, 63
business school, dean, 50
career writing technology, 67
client-server-type applications, 59
cloud technology, 62
CNN, 54
common-sense functionality, 49
consumer-based technology, 60
CRM, 56
Dallas Children's Medical Center Development Board, 48
Digital Equipment, 48
ERM, 56
financial expert, 69
frequent-flier program, 57
frontal lobotomy, 57
Harvard Business Review, 50
HR policies, 65
IBM, 48
information technology, 47, 52
Internet, 54
Internet-based protocol, 59
iPhone, 52
IT stuff, 58
Knight Ridder, 51
legacy apps, 59
mainframe-like applications, 59
management training program, 64
marketing and technical jobs, 48
Maynard, Massachusetts mill, 48
MBA program, 50
mentors, 49
Microsoft, 50
mobile computing, 62
New York Times, 53
operations center, 54
PDP-5, 49
PDP-6, 49
Radio Shack, 51
revenue management, 57
role models, 49
security paradigms, 62
self-service machine, 57
Silicon Valley companies, 68
smartphones, 54
social networking, 51, 53, 56, 58
stateful applications, 59
techie department, 48
The Associates First Capital Corporation, 47
transmission and distribution companies, 47
wireless network, 59
YouTube, 65
Fort Worth, 226
Free software foundation, 19
agile development, 25
agile methodologies, 26
Apple Genius Bar, 8
ARPANET, 19
Art of Computer Programming, 2
Bell Labs, 2
books and records, accuracy, 25
botnets, 23
Brian's and Rob Pike's, 2
cash-like principles, 29
CFO, 4
check writers, 18
classic computer science text, 1
cognitive surplus, 20
Columbia University, 1
compensation management, 7
computer science degree, 1
computer scientists, 6
consumer-driven computing, 12
consumer-driven software-as-a-service offerings, 12
consumer-driven technology, 12
consumer-oriented technology, 14, 22
corporate leadership, 25
cost centers, 4
DARPA, 19
decision makers, 17
decision making, 13
360-degree performance management, 7
detroit energy, 30
digital books, 30
document workbench, 2
dogfooding, 11
e-books, 29
Elements of Programming Style, 2
e-mail, 9
end-user support, 7
engineering executive group, 4
European vendors, 6
file servers and print servers, 17
Folger Library editions, 30
free software foundation, 19
German company, 13
German engineering, 13
Gmail, 15
Godot, 26
Google, 1
books, 29
software engineers, 6
hiring managers, 6
HR processes and technologies, 6
IBM model, 13
instant messaging, 9
Internet age, 6
interviewers, training, 6
iPad, 29
iPhone, 29
IPO, 3
IT, engineering and computer science parts, 4
Knuth's books, 2
Linux machine, 8
Linux software, 19
machine running Windows, 8
Macintosh, 8
Mac OS, 9
macro factors, 11
Managing Director, 1
mentors, 1
microcomputers, 18
Microsoft, 5
Minds for Sale, 20
nonacademic UNIX license, 2
nontechnical skills, 5
oil exploration office, 17
open-source phone operating system, 20
outlook, 15
PARC, 19
performance review cycles, 7
personal computer equipment, 15
post-Sarbanes-Oxley world, 25
project manager, 13
quants, 24
rapid-release cycle, 26
R&D cycle, 24
regression testing, 27
role models, 1
shrink-wrapped software, 14
signature-based anti-virus, 22
social contract, 8
society trails technology, 21
software engineering tool, 13
software installation, 14
supply chain and inventory and asset management, 10
SVP, 4
telephony, 17
ten things, 13
TMRC, 19
TROFF, 2
typesetter workbench, 2
UI designer, 14
university computing center, 28
videoconferencing, 12
Visicalc, 24
Wall Street, 23
Walmart, 6
waterfall approach, 25
XYZ widget company, 5
YouTube video, 20
G
General Electric, 134
General Motors, 33, 321, 329, 332
George Mason School of Information Technology, 309
Georgia Power Company, 191–193, 196
Georgia Power Management Council, 193
German company, 13
German engineering, 13
German manufacturing company, 232
Gizmo/whiz-bang show, 216
Gmail, 15
GoodLink, 217
Google, 1, 84, 85, 117, 217, 219, 220, 222, 235, 241, 263, 302, 319
apps, 314
books, 29
commercial products, 10
model, 293
Government Accountability Office (GAO), 305
4G program, 250
4G smartphone, 235
GTE, 231
Gupta, Ashish
aspiration, organization, 256
bandwidth and network infrastructure, 267
BlackBerry, 261
business and customer outcomes, 274
capital investment forums, 269
career progression, 255
cloud-based shared infrastructure model, 263
collaboration, 272
communications infrastructure, 258
compute-utility-based model, 262
control and integrity, 268
core competency, 255
core network infrastructure, 267
core strengths, 256
cost per unit of bandwidth, 267
customer demands, 268
decision-making bodies, 269
device convergence, 263
dogfooding, 259
employee flexibility, 260, 264
engagement and governance, 269
enterprise market segment, 261
equipment management, 260
executive MBA, 256
fourth-generation LTE networks, 267
functional service departments, 270
Global Services, distributed organization, 257
Google Apps, 266
handheld devices, 265
hastily formed networks, 258
IMF, 266
innovation and application development, 265
iPhone, 266
London Business School, 253
management functions, 257
management sales functions, 257
market segments, 259
MBA, General Management, 253
measurements, 271
messaging with voice capability, 264
mini-microcomputer model, 261
mobile communications network, 258
mobile-enabling voice, 259
mobile phone network, 260
mobile traffic explosion, 265
network infrastructures, 265
network IT services, 254
network quality, 257
new generation
digital natives, 271
disadvantages, 273
Google, 273
opportunities, 273
Olympics, 263
opportunities, 275
organizational construct, 272
outsourced network IT services, 259
outsourcing, 271
per-use-based model, 262
portfolio and business alignment, 274
Portfolio & Service Design (P&SD), 253
primary marketing thrust, 264
product development thrust, 264
product management team, 259
project and program management, 255
resource balance, 270
scalability, 262
security, 262
service delivery organization, 254
single-device model, 264
smart devices, 267
smart phones, 266
telecommunications capability, 259
upward-based apps, 264
virtualization, 261
voice-over-IP connections, 258
Windows platform, 261
Gurnani, Roger, 231
accounting/finance department, 233
analog cellular networks, 250
AT&T, 249
bedrock foundation, 249
Bell Atlantic Mobile, 231
Bell Labs, 249
blogs, 244
broadband networks, 241
business benefits, 237
business device, 240
business executives, 238
business relationship management, 248
buzzword, 239
CASE tools, 232
COBOL, 250
consumer and business products, 231
consumer electronics devices, 241
consumer telecom business, 233
customer-engagement channel, 244
customer forums, 244
customer support operations, 251
customer-touching channels, 236
degree of control, 246
distribution channel, 250
dogfooding, 236
enterprise business, 233
ERP systems, 236
face-to-face communications, 244
FiOS product, 235
flex, 236
"follow the sun" model, 239
German manufacturing company, 232
4G program, 250
4G smartphone, 235
hardware/software vendors, 247
information assets, 245
information technology strategy, 231
intellectual property rights, 244
iPhone, 243
Ivan, 232
Lowell, 232
LTE technology-based smartphone, 235
marketing, 251
MIT, 246
mobile technology, 234
Moore's law, 242
MP3 file, 235
network-based services, 240
Nynex Mobile, 233
P&L responsibility, 251
PDA, 238
personal computing, 235
role models, 232
sales channels, 251
smartphones, 238
state-level regulatory issues, 251
state-of-the-art networks, 243
telecom career, 232
telephone company, Phoenix, 234
Verizon Communication, 231, 232
virtual corporations, 241
Web 2.0, 244
WillTell, 233
wireless business, 233
H
Hackers, 19
Harmon, Jay, 213
Harvard Business Review, 50
Harvard Business School, 331
Heller, Martha, 171
Henry Ford Hospital, 174
Hewlett-Packard piece, 129
Home computing, 219
Honda, 102
Honeywell, 219
I
manpower, 311
model, 13
Indian IT outsourcing company, 255
Information technology, 52
Intel machines, 217
International Coaching Federation, 178
Internet, 9, 44, 54, 117, 235, 239, 316, 322
Internet-based protocol, 59
Interoperability, 341
iPads, 2, 94, 97, 184, 257, 260, 264, 267, 288, 289, 295, 296
IP electrical grids, 182
iPhones, 43, 52, 96, 101, 170, 181, 260, 264,296
iPod, 101
IT lifecycle management process, 37
Ivan, 232
J
John Deere, 213
K
Kansas, 226
Kernigan, Brian, 2
Knight Ridder, 51
Kraft Foods Inc, 309
Krist, Nicholas, 28
Kundra, Vivek
Clever Commute, 305
cognitive surplus, 303
command and control systems, 301
consumerization, 302
consumption-based model, 300
cyber-warfare, 301
Darwinian pressure, 302
desktop core configuration, 306
digital-borne content, 301
digital public square, 304
enterprise software, 303
entrepreneurial startup model, 306
frugal engineering, 306
Google, 302
government business, 302
innovator's dilemma, 307
iPad, 302
IT dashboard, 302
leapfrog technology, 306
massive consumerization, 301
megatrends, 301
parameter security, 302
Patent Office, 305
pharmaceutical industry, 304
phishing attacks, 301
policy and strategic planning, 299
security and privacy, 301
server utilization, 300
social media and technology, 300, 306
storage utilization, 300
Trademark Office, 305
Wikipedia, 303
L
LAN, 259
Lean Six Sigma improvement process, 211
Levy, Steven (Hackers), 19
Linux, 220
machine, 8
open-source software, 19
Lister, Tim, 226
London Business School, 73, 253, 256
Long-term evolution (LTE), 235
Lowell, 232
M
MacArthur's intelligence officer, 327
Macintosh, 8
Mainframe computers, 118
Mainframe-like applications, 59
Marriott's Great America, 35
McDade, 327
McGraw-Hill Education, 133, 147, 150
Mead, Margaret, 221
Mendel, 311
Microcomputers, 18
Microsoft Corporation, 5, 11, 33, 36, 38, 41, 44, 46, 50, 156, 217, 223, 236, 250, 293
Microsoft Higher Education Advisory Group, 113
Microsoft's operational enterprise risk management, 33
Middlesex University, 189
Miller, Joan
Apple products, 295
authority and accuracy, 292
award-winning ICT programs and services, 277
back locked-down information, 289
big-scale text issues, 294
big-time computing, 279
BlackBerry, 296
business management training, 281
business skills, 281
central government, 283
cognitive surplus, 291
community care project, 278
community development programs, 277, 278
computers, constituency office, 294
confidential information, 284
data management, 281
decision making, 286
democratic process, 288
economics degree, 278
electronic communication, 289
electronic-enabled public voice, 286
electronic information, 288
electronic media, 286
electronic services, 294
forgiving technology, 296
front-office service, 282, 283
Google, 292
Google's cloud service, 290
Government 2, 287
Health and Social Care, 284
House business, 294
House of Lords, 288
information management, 278
insurance company, 278
Internet information, 285
IT
data management, 279
management principle, 280
local government, 283
mainframe environment, 289
member-led activity, 287
messages, 289
Microsoft, 293
Microsoft's cloud service, 290
mobile electronic information, 284
mobile technology, 289
national organization, 284
network perimeters, 290
official government information, 285
on-the-job training, 281
organizational planning, 278
Parliamentary ICT, 277
project management, 279
public sector, 282
public transportation, 285
quango-type organizations, 283
representational democracy, 286
social care organization, 279
social care services, Essex, 278
social care systems, 284
social networking, 285
sovereignty, 291
sustainability and growth, 293
technical language, 294
technology skills, 281
transactional services, 285
transferability, 291
Web-based services, 285
X-factor, 286
Minds for Sale, 20
Mitchell & Co, 333
MIT Media Labs, 149
Mobile computing, 62
Mobile technology, 234
Mooney, Mark, 133
artificial intelligence, 134
back-office legacy, 136
balancing standpoint, 145
BBC, 140
Bermuda Triangle, 135
BlackBerry shop, 142
Bureau of National Standards, 136
business model, 140
career spectrum, 144
cloud computing, 148
competitive intelligence and knowledge, 143
Connect, 141
customer-facing and product development, 135
customer-facing product space, 137
customer space and product development, 136
digital products development, 144
digital space and product, 146
educational and reference content, 139
educational products, 141
entrepreneur, 150
General Electric, 134
GradeGuru, 140
handheld devices, 142
hard-core technical standpoint, 146
hardware servers, 142
HTML, 138
industrial-strength product, 141
intellectual content, 148
Internet, 148
iTunes, 138
Klein, Joel, 147
learning management systems, 137
long-term production system, 141
Marine Corps, 134
McGraw-Hill Education, 133, 147
media development, 144
mobile computing, 139
MOUSE, 150
online technology, 138
open-source capabilities, 142
Oracle quota-management system, 143
people's roles and responsibilities, 137
Phoenix, 149
product development, 149
publishing companies, 142
publishing systems, 137
scalability testing, 145
senior business leaders, 146
social network, 148
soft discipline guidelines, 141
solar energy, 149
Strassmann, Paul, 135
testing systems integration, 145
The Shallows, 139
transactional systems, 142
trust and integrity, 145
TTS, QuickPro, and ACL, 144
Vivendi Universal, 134
War and Peace today, 139
Moore's law, 242
N
National Institute of Standards and Technology (NIST), 173
Naval Postgraduate School, 134
Netscape, 175
New Brunswick model, 282
News Corp., 147
New York Stock Exchange (NYSE), 87, 116, 223, 278
New York Times, 53
North American universities, 228
NSA/CIA software, 134
Nynex Mobile, 233
O
Oil exploration office, 17
Open-source phone operating system, 20
Outlook, 15
P
Pacer Software, 135
Parks and Recreation Department, 126
PDP minicomputers, 212
Peopleware, 226
Personal computing, 235
Personal digital assistant (PDA), 238
Petri dish, 44
Phoenix, 211
Plauger, Bill, 2
Q
Quants, 24
R
Radio Shack, 51
Reed, John, 335
Rubinow, Steve, 87
AdKnowledge, Inc., 87
agile development, 110
Agile Manifesto, 110
Archipelago Holdings Inc., 87
attributes, 108
capital market community, 91
cash/actual trading business, 88
channel marketing departments, 92
cloud computing, 97
CNBC, 89
collaborative technology, 95
collective intelligence, 95
communication skills, 102, 106
conference organizations, 99
consumer marketplace, 94
data center, 90
economy standpoint, 100
e-mail, 100
Fidelity Investments, 105
financial services, 92
IEEE, 101
innovative impression, 94
Internet, 98
iPad, 97
iPod device, 91
labor laws, 110
listening skills, 106
logical progression, 104
Mac, 96
mainframe, 104
management and leadership, 104, 105
market data system, 89
micro-second response time, 89
mobile applications, 94
multidisciplinary approach, 103
multimedia, 97
multi-national projects, 110
multiprocessing options, 99
network operating system, 103
NYSE Euronext, 87
open outside system, 88
parallel programming models, 99
personal satisfaction, 109
PR function, 106
proclaimed workaholic, 109
real estate business, 88
regulatory and security standpoint, 96
Rolodex, 94
Rubin, Howard, 99
server department, 97
software development, 89
sophisticated technology, 101
technology business, 88
technology integration, 91
trading engines, 90
typewriter ribbon, 94
virtualization, 98
Windows 7, 96
younger generation
video games, 93
visual interfaces, 93
Rumsfeld, Donald, 222
S
San Diego Fire Department, 224
Santa Clara University, 36
SAS programs, 131
Android, 43
Apple Computer, 35
architectural flaw, 44
BASIC and Pascal, 35
Bristol-Myers Squibb, 33
Bunch, Rick (role model), 34
business groups, 42
COO, 39
Corporate Vice President, 33
Corvus disk drive, 36
CSC, 35
Defense department, 45
games and arcades, 35
General Motors, 33
IBM's role, 37
information systems management, 36
integrity factor, 40
Internet, 44
iPhone, 43
IT lifecycle management process, 37
leadership capability, 40
leisure studies, 34
macro-architectural threats, 44
Marriott's Great America, 35
math models, 36
Microsoft Corporation, 33, 36, 38, 41, 44, 46
Microsoft's operational enterprise risk management, 33
parks and recreation, 34
Petri dish, 44
playground leader, 42
product groups, 42
quality and business excellence team, 33
Santa Clara University, 36
Senior Vice President, 33
smartphone, 43
social computing, 38
Sun Microsystems, 36
theme park industry, 35
University of Illinois, 34
University of San Francisco, 36
value-added business, 33
Walt Disney Company, 33
Senior Leadership Technology and Product Marketing, 71
Shakespeare, 30
Shirky, Clay, 220
Sierra Ventures, 191
Silicon Valley companies, 68
Silicon Valley software factories, 323
Skype, 118
Smart Grid Advisory Committee, 177
Smartphones, 20, 27, 43, 54, 217, 238
Social care computer electronic record system, 279
Social networking, 51, 53, 56, 58
Society trails technology, 21
SPSS programs, 131
Sridhara, Mittu, 71
Amazon, 76
American Airlines, 72
back-end computation and presentation, 80
banking, 77
B2B and B2C, 85
business/product departments, 82
business work context, 74
buzzword, 77
career aspiration, 73
career spans, 73
coders, 72
cognitive surplus, 79
competitive differentiation, 74
computing power, 78
contribution and energy, 85
convergence, 75
CPU cycles, 78
cross-channel digital business, 71
cultural and geographic implementation, 72
customer profile, 76
DDoS protection, 81
economies of scale, 77
elements of technology, 72
encryption, 82
end customer, 83
entertainment, 75
ERP system, 72
Facebook, 84
finance and accounting, 73
foster innovation and open culture, 81
friends/mentors/role models, 74
FSA, 76
gambling acts, 81
games, 79
gaming machines, 80
GDS, 72
global organization, 71
Group CIO, Ladbrokes PLC, 71
industry-standard technologies, 77
integrity and competence, 83
KickOff app, 71
land-based casinos, 79
live streaming, 78
London Business School, 73
mobile computing, 78
multimedia, 84
new generation, 84
on-the-job training, 73
open-source computing, 79
PCA-compliant, 81
personalization, 76
real-time systems, 74
re-evaluation, 81
reliability and availability, 77
security threats, 80
smart mobile device, 75
technology-intense customer, 85
top-line revenue, 74
trader apps, 82
true context, 73
underpinning business process, 76
virtualization, 78
Visa/MasterCard transactions, 78
Web 3.0 business, 76
web-emerging web channel, 76
Word documents and e-mail, 82
work-life balance, 84
young body with high miles, 72
Zuckerberg, Mark, 73
Stead, Jerry, 214
Storefront engineering, 212
agile development, 340
Amazon EC2, 314
America information processors, 322
Annapolis, 340
AT&T, 332
backstabbing culture, 339
BlackBerry, 317
block houses, 319
CFO/CEO position, 337
CIM program, 309
Citibank, 337
cloud computing, 310, 311, 313
coding infrastructure, 341
communication infrastructure, 341
corporate information management, 329
Corporate Information Officer, 309
counterintelligence, 320
cyber-operations, 338
Dell server, 314
Department of Defense, 329, 332
Director of Defense Information, 309
employee-owned technology, 316
enterprise architecture, 316
exfiltration, 313
financial organizations, 320
firewalls and antiviruses, 312
George Mason School of Information Technology, 309
Google apps, 314
government-supported activities, 326
Harvard Business School, 331
HR-related issues, 331
IBM manpower, 311
infiltration, 313
interoperability, 315, 317, 341
Kraft Foods Inc, 309
MacArthur's intelligence officer, 327
Machiavellian view, 327
mash-up, 316
military service, 331
police department, economics, 312
powerpoint slides, 324
Radio Shack, 319
senior executive position, 334
service-oriented architecture, 316
Silicon Valley software factories, 323
social computing, 320
Strassmann's concentration camp, 318
structured methodologies, 342
U.S. Navy, 318
Virginia Tech, 323
VMware, 311
Web 2.0, 325
WikiLeaks, 320
Windows machine, 317
Xerox Corporation, 309, 326, 330, 338
Xerox video center, 318
Sun Microsystems, 36
Supply-demand organization, 157
T
Tech Model Railroad Club (TMRC), 19
Telephony, 17
Temares, Lewis, 113
adaptability, 128
American Marketing Society, 113
Apple device, 116
ARPANET and Internet, 117
BBA, 126
camera, 124
CIO responsibilities and duties, 127
classroom information, 119
client and terminal, 124
College of Engineering, University of Miami, 113
combination of degrees, 125
communication and business skills, 126
computer conference, 116
customer service, 130
cyber security, 121
day-to-day administration, 128
digital device, 125
document management, 129
electronic hospital record, 115
encyclopedia and Wikipedia, 115
entrepreneurial characteristics, 114
ERP, 123
faculty members, 121
financial industry, 123
Fortune 500 commercial land, 114
Google, 117
GPS technology, 117
grocery store, 130
Hewlett-Packard piece, 129
high-performance computing, 119
IBM data center, 124
independent entrepreneurs, 114
Information Technology (IT), 113, 118
Jones, Sam, 131
leading-edge technology, 119
mainframe computers, 118
marketing, 122
matchmaker.com, 131
matchmakerexecs.com, 131
MBA, 126
MIT and Berkeley, 120
mobile technology, 115
New-Age, technology-savvy kids, 115
online degree, 121
passion, 128
personal computer, 117
philanthropism, 123
presentation skills, 128
project management, 126
rainmaker.com, 131
retail industry, 123
revenue producer, 123
Skype, 118
SPSS and SAS programs, 131
telecommunications, 120
telemedicine, 118
TRS-80s, 129
Twitter, 116
up-to-date technology, 119
video entertainment, 116
voice/data integration, 117
Web 2.0 industry, 132
wireless computers, 115
yellow notepaper, 115
YouTube, 120
Texas, 226
The Associates First Capital Corporation, 47
Toyota, 102
Tracy, Michael, 212
Transmission and distribution companies, 47
Turner, Kevin, 39
Twitter, 244
Ellyn, Lynne, 185
Temares, Lewis, 116
U
University computing center, 28
University of Chicago, 104
University of Florida, 139
University of Illinois, 34
University of San Francisco, 36
Utilities Telecom Council, 177
V
Verizon Communications, 231, 232
Videoconferencing, 12
Virtual corporations, 241
Visicalc, 24
Vivendi Universal, 134
VMware, 311
Vodafone AirTouch, 231
voice capability, 259
Voice-response unit (VRU), 203
W
Wakeman, Dan, 151
advanced placement program, 168
business maxims, 159
cloud computing, 168
collaborative environment, 160
credibility, 160
decision making, 152
defect-free code, 164
demand-supply model, 157
digital nation, 169
disaster recovery, 154
education business, 160
ElastomerSolutions.com, 151
ETS, 151
packaging and selling information, 163
EXP program, 159
Facebook, 169
fair value and reliable assessments, 159
for-profit business, 152
Gartner CIO Academy, 157
Gen-Xer stuff, 169
Heller, Martha, 171
intellectual property, 171
iPad, 169
IT
core competency, 172
engine, 163
industry, 156
skills, 154
ITIL version 3, 158
judgment, 162
leadership and personal integrity, 161
McGenesis, Steve, 155
metrics and quantitative benchmarking, 166
on-demand services, 168
operational excellence, 163
operations and maintenance, 166
Salesforce, 154
security budget, 167
security organization, 167
services and packaging, 171
Six Sigma, 164
smart phones, 170
standardization, 164
virtualization and cloud computing, 167, 168
Wallington, Pat, 175
Wall Street, 23
Wall Street Journal, 168
Walt Disney Company, 33
WAN, 259
Web 3.0 business, 76
Web 2.0 companies, 227
Web infrastructure, 215
Wichita, 226
WikiLeaks, 320
Wikipedia, 79, 85, 115, 185, 220, 291, 292, 303
WillTell, 233
Wilson, Joe, 338
Wireless network, 59
World Wide Web, 266
X
Xerox Corporation, 175, 326, 330, 338
Xerox video center, 318
Y
Y2K, 222