Copyright

Cisco CallManager Fundamentals, Second Edition

John AlexanderChris PearceAnne SmithDelon Whetten

Copyright© 2006 Cisco Systems, Inc.

Cisco Press logo is a trademark of Cisco Systems, Inc.

Published by:Cisco Press800 East 96th StreetIndianapolis, IN 46240 USA

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

Printed in the United States of America 1 2 3 4 5 6 7 8 9 0

First Printing September 2005

Library of Congress Cataloging-in-Publication Number: 2003116869

Warning and Disclaimer

This book is designed to provide information about Cisco CallManager release 4.1(2). Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied.

The information is provided on an “as is” basis. The authors, Cisco Press, and Cisco Systems, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the discs or programs that may accompany it.

The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc.

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We greatly appreciate your assistance.

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All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press or Cisco Systems, Inc. cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

Publisher: John WaitEditor-in-Chief: John KaneCisco Representative: Anthony WolfendenCisco Press Program Manager: Jeff BradyExecutive Editor: Jim SchachterleProduction Manager: Patrick KanouseSenior Development Editor: Christopher ClevelandCopy Editor: Keith ClineTechnical Editors: Marc Ayres, Ho Bao, Luc Bouchard, Thomas Chan, Gerardo Chaves, Joanna Chen, Lijun Chen, R. Vicky Chen, CT Chou, Darrick Deel, Mike Dybka, Clint Entrop, Mike Gallucci, Stefano Giorcelli, Paul Giralt, Dave Goodwin, Graham Gudgin, James He, Cullen Jennings, Stawan Kadepurkar, Jackie Lee, Kevin McMenamy, Hakim Mehmood, Larry Michalewicz, Aruna Muvvala, Kevin Nash, Ping Ni, Joe Pinkus, Tom Qian, John Restrick, Herb Sayre, Rohit Srivastava, David Staudt, Murat Tiryakioglu, Huot Tran, Satyam Tyagi, Henry Wang, Xi ZhaTeam Coordinator: Raina HanCover and Book Designer: Louisa AdairComposition: Mark ShirarIndexer: Tim WrightProofreader: Tonya Cupp

Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-4100European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel: 31 0 20 357 1000Fax: 31 0 20 357 1100Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-7660Fax: 408 527-0883Fax: +65 6317 7799Asia Pacific HeadquartersCisco Systems, Inc.Capital Tower168 Robinson Road#22-01 to #29-01Singapore 068912www.cisco.comTel: +65 6317 7777

Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco.com Web site at www.cisco.com/go/offices.

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Copyright © 2003 Cisco Systems, Inc. All rights reserved. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, iQ Net Readiness Scorecard, Networking Academy, and ScriptShare are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, SMARTnet, Strata View Plus, Stratm, SwitchProbe, TeleRouter, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)

Printed in the USA

Dedications

John Alexander

This book is dedicated to my wife, Lee. Without her patience and support, I could not have contributed to the book.

Chris Pearce

To all of my teachers; to Mom and Dad; and, especially, to Clay.

Anne Smith

To my parents: Mom for teaching me strength, focus, and endurance; Dad for teaching me to be smart and always try harder. Dad, it’s not Michener but at least it’s 1000 pages.

To Herb, best friend, partner, lover, and husband, for his support, patience, and love.

To Vaughn and Eadlin for bringing so much laughter, wonder, and joy to our lives.

Delon Whetten

To my wife, Loraine, for her encouragement and support.

Paul Giralt

I dedicate this book to my wonderful wife, Archana, and my son, Rohen.

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