Designing Connected Products: UX for the Consumer Internet of Things
by Ann Light, Elizabeth Goodman, Claire Rowland, Alfred Lui, Martin Charlier
Designing Connected Products
- Dedication
- Praise for Designing Connected Products
- Foreword
- Preface
- 1. What’s Different About User Experience Design for the Internet of Things?
- How Is UX for IoT Different?
- Functionality Can Be Distributed Across Multiple Devices with Different Capabilities
- The Focus of the User Experience May Be in the Service
- We Don’t Expect Internet-Like Glitches from the Real World
- IoT is Largely Asynchronous
- Code Can Run in Many More Places
- Devices are Distributed in the Real World
- Remote Control and Automation are Programming-Like Activities
- Complex Services Can Have Many Users, Multiple UIs, Many Devices, Many Rules and Applications
- Many Differing Technical Standards Make Interoperability Hard
- IoT is All About Data
- A Design Model for IoT
- Summary
- How Is UX for IoT Different?
- 2. Things: The Technology of Connected Devices
- 3. Networks: The Technology of Connectivity
- Why is Networking Relevant to IoT UX?
- Networking Issues That Cause UX Challenges for IoT
- The Architecture of the Internet of Things
- Types of Network
- Network Communication Patterns
- Internet Service
- Summary
- Case Study 1: Proteus Digital Health: The Connected Pill
- 4. Product/Service Definition and Strategy
- 5. Understanding People and Context
- 6. Translating Research into Product Definitions
- 7. Embedded Device Design
- An Introduction to Thinking About Physical Objects in IoT
- The Demise of “Form Follows Function”
- Another Layer of Experience
- Interaction and Placement: Basic Design Drivers
- Devices that are hidden away and only rarely interacted with beyond initial setup
- Devices that are interacted with occasionally, but that are more conspicuous and abundant due to what they do
- Devices that are interacted with frequently and that are likely to be on display to be easily accessible or visible
- Challenging These Characteristics
- Making Stuff: Differences to UX
- Essentials of the Design Process
- Three Faces of a Physical Product
- Summary
- An Introduction to Thinking About Physical Objects in IoT
- 8. Interface and Interaction Design
- Types of Interaction
- IoT-Specific Challenges and Opportunities
- Universal Design and Accessibility
- Summary
- Case Study 3: Ford SYNC 3: Connected Car
- 9. Cross-Device Interactions and Interusability
- Cross-Platform UX and Usability
- What Is Interusability?
- Conceptual Models and Composition
- Conceptual Models
- Composition
- Patterns of composition
- Determining the right composition
- What best fits the context of use?
- What connectivity and power issues do you need to consider?
- Can you work with preexisting devices?
- What interaction capabilities do the various devices have (or could you cost-effectively include on a custom device?)
- Does the system need to work if some devices are unavailable?
- How accurate does sensing need to be?
- Do users have set expectations of devices?
- How do you balance cost, upgradeability, and flexibility?
- How central to the service are the devices?
- Consistency
- Continuity
- Summary
- 10. Interoperability
- The CompuServe of Things
- What Is Interoperability and Why Is It a Problem?
- How Can Devices Interoperate?
- How Can We Improve Interoperability?
- The UX of Interoperability
- Summary
- Case Study 4: LOOP: Connected Pelvic Floor Exerciser
- 11. Responsible IoT Design
- 12. Supporting Key Interactions
- 13. Designing with Data
- Introduction
- Data in IoT
- Types of Data-Driven Product
- What This Means for Design
- Summary
- 14. Iterative Design: Prototyping and Learning
- The Necessity of Working Iteratively
- Using Prototypes to Answer Questions
- How Do You Decide What to Prototype?
- Evaluation: Success Demands Failure
- Summary
- 15. Designing Complex, Interconnected Products and Services
- It’s Complicated...
- Scaling the UX
- Control
- Approaches to Managing Complexity
- Summary
- A. Companies, Products, and Links
- B. About the Authors
- Index
- About the Authors
- Copyright
Designing Connected Products: UX for the Consumer Internet of Things
Claire Rowland
Elizabeth Goodman
Martin Charlier
Ann Light
Alfred Lui
Beijing • Cambridge • Farnham • Köln • Sebastopol • Tokyo
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