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Index

A note on the digital index

A link in an index entry is displayed as the section title in which that entry appears. Because some sections have multiple index markers, it is not unusual for an entry to have several links to the same section. Clicking on any link will take you directly to the place in the text in which the marker appears.

Symbols

3D modeling/rendering, Formulating a design language
3D printing, Model making and prototyping, Manufacturing constraints
6LOWPAN project, How Can We Improve Interoperability?

A

Abrams, Rachel, Operating environment and maintenance

accelerometers, Sensors

access control feature (home automation systems), Remote Control and Automation are Programming-Like Activities

access points, Automation

accessibility of embedded devices, Universal Design and Accessibility

actionable insights from data, Provide context

active sensors, Bridging Physical and Digital: Sensors and Actuators

activity feeds, Sending Commands to Other Devices

actors and stakeholders, Initial Questions and Concepts

actuators, Actuators

Adaptive Path consultancy, Customer journey maps

addressability of devices on Internet, Other Ways Networking Can Impact UX

AEIOU schema, Watching: Field Visits

aesthetic styling across platforms, Follow platform conventions

Aether Cone connected speaker, Physical Controls, Context-Sensitive Interaction

affordance (physical devices), The Demise of “Form Follows Function”, Affordance

aggregation of data, Collecting and distributing data

Air Quality Egg map of sensors, Functioning Together Versus True Interoperability

air quality sensors, Sensors, Flow of Data in Connected Products

alarm systems, Building a Service Offering

AlertMe

home monitoring kit, Creating Good Setup Experiences
smartplug, Time consuming and costly to develop
system for pairing devices, Pairing Devices

alerts, managing, Device Management

AllJoyn services, Interoperability at Different Levels of System Architecture, One edge device connects directly to another

Amazon

Dash, Devices that are interacted with occasionally, but that are more conspicuous and abundant due to what they do, Voice as input
Fire Phone, Context-Sensitive Interaction
Fire TV remote, Working with Limited Input and Output Capabilities

Amber Alert GPS tags, Handling data with tact

ambient analytics systems, Types of Data-Driven Product

Ambient Devices, Glanceable and Ambient Interfaces

ambient interfaces, Mobile and Web UIs

Ambient Orb, Visual and Screen Interfaces

Ambient Umbrella, Light output

Amit, Gadi, Aesthetics and Appearance

Android Beam (NFC), RFID and NFC, RFID and NFC

Android devices sharing WiFi details over NFC, Set Up Gateway or Directly Internet-Connected Device

Android unlock pattern, Security

Angelcare baby monitor, Proprietary radio

anthropometrics, Three Faces of a Physical Product

APIs (application programming interfaces)

connecting Internet services with, Device-to-Device Connections
granularity design issues, How do web APIs work?
integrating Internet services with, One edge device connects to another via local gateway/hub
overview, The Role of the Internet Service
structure of, Granularity
third-party, Structure
web API basics, APIs

appearance models, Model making and prototyping

Apple

iBeacons, Multidevice services are conceptually more complex
TouchID fingerprint sensing, Security
TV, Working with Limited Input and Output Capabilities
VoiceOver, Accessibility

application layer (networking), How Internet Networking Works

application protocols, IoT Application Protocols

Arduino microcontrollers, Embedded Hardware

Arieff, Allison, Environment

Arup, Collages

Ashton, Kevin, Preface

aspirations

defining with portraits, Portraits
goals and (product values), Why Does Your Product Matter?

AT&T Digital Life tablet app, The Product Solves a Real Problem (and Makes This Clear)

audio/voice interfaces, Audio and Voice Interfaces

August door lock, The Product Solves a Real Problem (and Makes This Clear)

authentication (security), Security, Make authentication easier

authorization (security), Security

automatic gearboxes, Multidevice services are conceptually more complex

automation

and context-insight framework (data), Types of Data-Driven Product
Automation by XKCD, Is programming the right model?
designing for, Automation
programming, Code Can Run in Many More Places
pros and cons of, Data Ownership

autonomous systems

balancing user control with, Balancing user control with system autonomy
risks of, What intelligent systems can do

availability (security), Responsible IoT Design

B

baby monitors, Proprietary radio

barcodes

computer vision and, Are QR codes good or bad?
two-dimensional (QR codes), RFID and NFC

batteries, conserving life of, The Challenge of Powering Devices

BBC iPlayer, What’s Different About User Experience Design for the Internet of Things?

beacons, A new type of product in an existing market

(see also iBeacons; Estimote beacons; Physical Web project)
airline trials with, Value Propositions for IoT
device pairing and, Bluetooth pairing options
overview, Beacons

Beart, Pilgrim, IP to the Edge, Creating Good Setup Experiences

behavior, patterns of (privacy), Patterns of behavior

behavioral changes

feedback loops, When Behavioral Change is a Goal
goal of, Data May Not Be Objective
persuasion and, Recurring Questions for Product Strategy

behavioral context (research), Behavioral context, Ecological

behavioral design (physical devices), Case Study 2: Little Kelham: Connected Home, Another Layer of Experience

Belkin

WeMo app, Prioritizing Key Controls, It’s Complicated...
WeMo smart plug, Tools Versus Products
WeMo Switch, Smartphone as Gateway, Devices that are interacted with occasionally, but that are more conspicuous and abundant due to what they do, Data and Content Synchronization

Bellotti, Victoria, Principles of data management for privacy

Beo4 TV remote control, Multisensory: Weight, texture, temperature

BERG

Cloud Bridge,, Aesthetics and Appearance
Little Printer, Design Freeze as Opposed to Continuous Iteration, Aesthetics and Appearance, Personality and character
prototyping Connbox, Using Prototypes to Answer Questions
washing machine app, Latency and Responsiveness May Vary

BiC for Her pens, But first, how not to define people

big data, Flow of Data in Connected Products, Direct versus inferred

bill of materials (BOM), Sustainability and recycling

Bishop, Durrell, Intangible interactions

Blackwell, Alan, Remote Control and Automation are Programming-Like Activities

Blank, Steve, What’s Different About Consumers?

BleepBleeps products, Consistency and cohesion: Making connections

Blink(1) notification light, Collages

BlinkUp, Set Up Gateway or Directly Internet-Connected Device

blue collar coders, Building a Service Offering

Bluespray garden irrigation controller, Patterns of composition

Bluetooth

devices enabled for, Beacons
numeric comparison pairing, Passkey entry
OOB pairing via NFC, Out of band pairing
overview, Types of Local Networking
pairing options, Bluetooth pairing options

Botanicalls wireless moisture sensor, Service Ecology Maps

Bowles, Cennydd, Context-Sensitive Interaction

brand image/promise (physical devices), Consistency and cohesion: Making connections

Brand, Stewart, The Product Comes at a Cost Proportional to the Perceived Value

Bransfield, Gene, The UX of Security

Braungart, Michael, Disposal, What Can Designers Do?

BRCK

iterative router design, The Necessity of Working Iteratively
mobile WiFi router (case study), Case Study 5: BRCK: Rugged Portable WiFi Hotspot
router testing, Operational context

BrewPi fermentation temperature controller, Tools Versus Products

Brick stackable external hard drive, Devices that are hidden away and only rarely interacted with beyond initial setup

bridges, How System Architecture Affects UX

(see also gateways)
user interaction with, Interaction and Placement: Basic Design Drivers

Brignull, Harry, Instructions

British Gas

dual fuel in-home display, How Users Understand Devices and Services
Hive Active Heating controller, Patterns of composition, Use consistent terminology
Hive app, Context-Sensitive Interaction
Hive app homescreen, Activity Feeds
Hive system, Patterns of composition
Hive thermostat, Embedded Hardware
smart meter report, Provide context

Bubblino Internet-connected bubble machine, The Challenge of Powering Devices

Buchenau, Marion, What Does Using a Product Feel Like?

business models, Building a Service Offering

Business Origami, How Does a Product Support a Service (and Vice Versa)?

Buxton, Bill, Translating Research into Product Definitions, Fit the medium to the purpose

C

CAD (computer-aided design), 3D modeling and rendering

CAM (computer-aided manufacturing), 3D modeling and rendering

canned (archived) data (prototyping), How Do We Prototype with Data?

car communications/entertainment connectivity system, Case Study 3: Ford SYNC 3: Connected Car

car navigation systems, Flow of Data in Connected Products

caregiving (Proteus connected pill), Early Use Case 1: Caregiving

case studies

BRCK mobile WiFi device, Case Study 5: BRCK: Rugged Portable WiFi Hotspot
Ford SYNC3, Case Study 3: Ford SYNC 3: Connected Car
Little Kelham, Case Study 2: Little Kelham: Connected Home
LOOP pelvic floor exerciser, Case Study 4: LOOP: Connected Pelvic Floor Exerciser
Proteus connected pill, Case Study 1: Proteus Digital Health: The Connected Pill

Cassimally, Hakim, From “Internet of Things” to “Connected Products”

CE (Conformité Européene) markings, Product certification

cellular data connectivity, WiFi

character set displays, Custom segment displays

Charlier, Martin, Embedded Device Design, Interface and Interaction Design, Supporting Key Interactions

Chromecast (Google), Challenging These Characteristics

Chune speaker prototype, Collaboration Between UX and ID

Citrix Worx storyboard, Media from the future

Clearfield, Chris, Why IoT Security is a Big Challenge

Clearleft design studio, Product certification

closed system microcontrollers, Embedded Hardware

cloud servers vs. edge devices, Flow of Data in Connected Products

Clouds, Edges, Fog, and the Pendulum of Distributed Computing, Flow of Data in Connected Products

Cloudwash washing machine (BERG), Deciding on the Level of Interactivity of a Connected Device

CMF (color/material/finish) research, Mood boards and design themes

CNC (computer numerical controlled) machines, 3D modeling and rendering

co-design workshops, Making: Generative Methods

coarse-grained APIs, Granularity

coding (programming), Displacement in function/application

cognitive mapping (research), Maps

collages, prototyping with, Using Prototypes to Answer Questions

Comcast XFINITY Home, Make programming easier

common functional components (platforms), Platforms

companies, list of, Companies, Products, and Links

complex systems

basics, Designing Complex, Interconnected Products and Services
controlling (see controlling complex systems)
data models, How UX in the Platform Scales Up
machine-control of, Is programming the right model?
scaling platforms, Balancing user control with system autonomy
scaling the UX (see scaling the UX)

composition

determining right, Patterns of composition
patterns of, Multidevice services are conceptually more complex

CompuServe of Things, Interoperability

computer vision, Context-Sensitive Interaction, Are QR codes good or bad?

computers, multipurpose, Types of Connected Device

conceptual models (IoT design)

domain metaphors and, Customer journey maps
overview, Conceptual Model
user/design models, What Is Interusability?

confidentiality, Responsible IoT Design

connected car systems, Case Study 3: Ford SYNC 3: Connected Car

connected devices

actuators, Actuators
connected sensors, Connected Sensors
conserving battery life, The Challenge of Powering Devices
disposal of, Usage
embedded devices, Embedded Devices
embedded hardware, Embedded Hardware
embedded software, Embedded Hardware
flow of data in, Flow of Data in Connected Products
levels of interactivity of, Deciding on the Level of Interactivity of a Connected Device
multipurpose computers, Types of Connected Device
overview, Things: The Technology of Connected Devices
passively trackable objects, Passively Trackable Objects
powering, The Challenge of Powering Devices
sending commands between, Sending Commands to Other Devices
sensors, Bridging Physical and Digital: Sensors and Actuators
types of, Things: The Technology of Connected Devices

connected lighting systems, Multidevice services are conceptually more complex

connected products research techniques

cognitive mapping, Maps
diaries/activity logs, Diaries and usage logs
field visits, Diaries and usage logs
generative methods, Watching: Field Visits
LEGO models, Making: Generative Methods
overview, Ecological
spatial mapping, Techniques: From Asking to Watching to Making
timelines, Maps
translating research into product definitions (see product definitions)
verbal explanations, Diaries and usage logs

connected sensors, Connected Sensors

connectivity issues in IoT systems, Code Can Run in Many More Places

consistency across multiple devices

aesthetic styling, Follow platform conventions
device combinations, Consider the most likely combinations of devices
following platform conventions, Use consistent terminology
interaction architecture and functionality, Interaction architecture and functionality
overview, How accurate does sensing need to be?
terminology, Consistency

construction geometry (product manufacturing), Manufacturing constraints

consumers, Initial Questions and Concepts

(see also users)
convincing, Innovators Are Not Consumers
innovators vs., Products Can Be Services

contactless ticketing and payments, RFID and NFC

context

capturing contextual information, Addressing User Needs
context of interaction (connected products), When needs conflict
context-aware computing, Tactile output: Vibration, force feedback, and shape shifting
context-insight/automation framework (data), Types of Data-Driven Product
context-sensitive interactions, Tactile output: Vibration, force feedback, and shape shifting
evaluating data relative to, Understand motivations and goals

contextual integrity, Handling data with tact

continuity in cross-platform design

cross-device interaction/task migration, Data and Content Synchronization
data/content synchronization, Consider the most likely combinations of devices
overview, Consider the most likely combinations of devices
spotting continuity errors, Consider the most likely combinations of devices

continuous iteration (product design), Mindset of Industrial Designers

Control4 MyHome, Make programming easier

controlling complex systems

by machines, Is programming the right model?
by user programming, Control, Displacement in function/application
displacement of actions from results, Why is using IoT like programming?
overview, Context

controls, designing

activity feeds, Sending Commands to Other Devices
grouping controls, Grouping Controls
overview, Discovery
prioritizing key controls, Prioritizing Key Controls
sending commands between devices, Sending Commands to Other Devices

Coraggio, Giulio, Principles of data management for privacy

Cradle to Cradle, Disposal

Crock-Pot Slow Cooker with Wemo, Tools Versus Products, Formulating a design language

Croll, Alistair, Flow of Data in Connected Products

cross-device interactions, Data and Content Synchronization

cross-media systems, Patterns of composition

cross-platform UX

composition

determining right, Patterns of composition
patterns of, Multidevice services are conceptually more complex

conceptual models, What Is Interusability?

consistency across multiple devices (see consistency across multiple devices)

continuity (see continuity in cross-platform design)

interusability, Cross-Platform UX and Usability

overview, Cross-Device Interactions and Interusability

Crossing the Chasm, Products Can Be Services

CST-1 watch, Character set displays

curvature combs (3D modeling), 3D modeling and rendering

custom segment displays, Light output

customer journey maps, Immersion tools

D

D-Link camera app, Getting devices to coordinate

Daily Me news service, Social Engineering

Danalock connected door lock, Actuators

Dark Sky weather app, Actionable insights, explanations, and data

Dash, Anil, Building a Service Offering

dashboards, Prioritizing Key Controls

data

aggregation of, Collecting and distributing data
big data vs. small data, Big versus small, real-time versus historical
collecting/distributing, Handling data with tact
data layer (interoperability), The CompuServe of Things
data models (complex systems), How UX in the Platform Scales Up
data ownership (product definitions), Persuasion and Behavior Change
data points, missing, Connected Sensors
data science, Flow of Data in Connected Products
dynamic vs. static, Static versus dynamic
handling with tact, Information and Privacy
inferred vs. direct, Static versus dynamic
insights from, Provide context
interoperable, Interoperable Data
protection of, Patterns of behavior
prototyping with, How Does a Product Support a Service (and Vice Versa)?
user, Data about the wider context

data-driven design, Using Data in the Design Process

behavioral change, Data May Not Be Objective
data from multiple products, Quantified Self
data science, Flow of Data in Connected Products
experience over time, Actionable insights, explanations, and data
flow of data in connected products, Flow of Data in Connected Products
inferences and interpretation, Experience Over Time
making data meaningful/actionable, Data Above the Level of a Single Product
objectivity of data, Transparency and Trust
overview, Many Differing Technical Standards Make Interoperability Hard, Designing with Data
qualitative data and, Visualizing Data
respecting user attention span, Actionable insights, explanations, and data
third-party data, Time, frequency
transparency and trust, Transparency and Trust
types of data-driven products, Time, frequency
types of IoT data, Data Science
using data in design process, Visualizing Data
visualizing data, When Behavioral Change is a Goal

Davies, Russell, Set Up Gateway or Directly Internet-Connected Device

debugging (programming), What is programming?

dedicated gateways, Other Ways Networking Can Impact UX

demographic statistics, stereotyping based on, But first, how not to define people

Denis, Charles, Cross-Platform UX and Usability

design, Conceptual Model

(see also IoT design models)
and user models, What Is Interusability?
challenges of, Preface
design freeze, Mindset of Industrial Designers
facets of, A Design Model for IoT
for assembly (DFA), Hardware engineering, DFM, DFA
for manufacturability (DFM), Hardware engineering, DFM, DFA
industrial (see industrial design)
principles of, What Does the Product Do?

Devenish, Ryan, Design Principles

devices

connected (see connected devices)

device abstraction, How Can We Improve Interoperability?

device-to-device connections, Smartphone as Gateway

disposal of, Usage

management of, Device Management

mobile (see mobile devices)

pairing, Pairing Devices

(see also pairing devices)

system-generated metadata about, Data Models

upgradeability of, Usage

Devolo dLAN 1200+ HomePlug powerline adapter, RFID and NFC

DFA (design for assembly), Hardware engineering, DFM, DFA

DFM (design for manufacturability), Hardware engineering, DFM, DFA

Diageo whisky gifting campaign, Beacons

diaries/activity logs (research), Diaries and usage logs

direct manipulation concept, Code Can Run in Many More Places, Control

direct vs. inferred data, Static versus dynamic

discovering presence of systems, Discovery

Disney Magic Band, RFID and NFC, Data in IoT, Personal Assistants

Disney theme parks, RFID and NFC

displacement of actions from results, Why is using IoT like programming?

displays, prototyping, New screen interaction paradigms

disposal of devices, Usage

domain metaphors (product definitions), Customer journey maps

domain models, system, Data about the system

Dropcam connected camera, Sensors, Bluetooth

Duhigg, Charles, Why Does Your Product Matter?

dynamic displays, Dynamic displays

dynamic vs. static data, Static versus dynamic

E

E-waste recycling, Disposal

early adopters, Innovators Are Not Consumers, Portraits

early majority users, Innovators Are Not Consumers

ecological context (research), Sociocultural

Economizer home electricity monitoring video, Video prototyping

ecosystems

maps, Service Ecology Maps, Service Ecology Maps
service, How Users Understand Devices and Services

edge devices, Embedded Devices

(see also embedded devices)
cloud servers vs., Flow of Data in Connected Products
connecting to Internet, Automation
connecting to one another, Smartphone as Gateway
connecting via cloud platforms, One edge device connects to another via local gateway/hub
connecting via local gateways/hubs, One edge device connects directly to another
coordinating, Knowing which devices will talk to each other
definition of, Things: The Technology of Connected Devices
determining compatibility of, Knowing which devices will talk to each other
directly connecting, Interoperability at Different Levels of System Architecture
IP communications to, IP to the Edge
keeping simple, How System Architecture Affects UX
organizing/accessing controls, Organizing devices and accessing controls

Edwards, Gawain, Device Management, Prioritizing Key Controls, It’s Complicated...

Efergy energy monitoring service, The Product Solves a Real Problem (and Makes This Clear)

Ehrnberger, Karin, Conveying brand image and brand promise

Electric Imp, Embedded Hardware, Computer Vision, Barcodes, and Devices “Seeing”, Set Up Gateway or Directly Internet-Connected Device

Electrolux Screenfridge, Understanding People and Context

electronic ink displays, Dynamic displays

Elements of User Experience diagrams, A Design Model for IoT

elevator pitch, Translating Research into Product Definitions

embedded devices, Embedded Devices

(see also edge devices; physical device design)

embedded hardware, Embedded Hardware

embedded software, Embedded Hardware

emotional design, cycle of, Demonstrating and Implementing an Iterative User-Centered Design Process

Empathy Belly, Immersion tools

Enabled by Design, Universal Design and Accessibility

encryption, public key, Security

energy

measuring consumption of, Provide context
usage of connected products, Manufacturing

engineering/production (industrial design), Model making and prototyping

environment

impact of IoT products, Environment
overview, Social Engineering
role of designers in protecting, What Can Designers Do?

ergonomics, Three Faces of a Physical Product

Ericsson User Experience Labs, Experience prototypes

escape holes (product manufacturing), Manufacturing constraints

Estimote beacons, Beacons, Consistency and cohesion: Making connections

Ethernet connectivity (networking), Ethernet

European privacy laws, In the USA

Evans, Benedict, Foreword

event logs, Sending Commands to Other Devices

Evernote, Cross-Platform UX and Usability

Evolve Collaborative, Mood boards and design themes

experience maps, Immersion tools

experience prototypes, What Does Using a Product Feel Like?

Experientia design consultancy, Making: Generative Methods

F

face recognition/detection, Context-Sensitive Interaction
facets of design, A Design Model for IoT
Fairphone smart phone, Summary
faking it (Wizard-of-Oz prototyping), How Do We Prototype with Data?
FCC Declaration of Conformity, Product certification
FedEx SenseAware service, The Product Solves a Real Problem (and Makes This Clear), Wizard-of-Oz demonstrations
feedback loop model (behavior), When Behavioral Change is a Goal, When Behavioral Change is a Goal
“feels like” prototypes, Fit the medium to the purpose
Ficklin, Jared, Are QR codes good or bad?
field visits (research), Diaries and usage logs
fine-grained APIs, How do web APIs work?
firmware, Embedded Hardware
Fitbit activity tracker, Dynamic displays
fog computing (Cisco), Flow of Data in Connected Products
force feedback mechanisms, Tactile output: Vibration, force feedback, and shape shifting
Ford SYNC3 (case study), Case Study 3: Ford SYNC 3: Connected Car
formulating design language, The importance of sketching
Fortrezz water shutoff valve, Actuators
frequency of data readings, Big versus small, real-time versus historical
future routers project, Challenging These Characteristics

G

Galaxy S5 heart rate sensor, Sensors

Gale, Peter, Instructions

Garrett, Jesse James, A Design Model for IoT

Gasser, Urs, The CompuServe of Things

gateways

advantages of, How System Architecture Affects UX
basics of, Other Ways Networking Can Impact UX
connecting edge devices via, One edge device connects directly to another
dedicated, Other Ways Networking Can Impact UX
disadvantages of, The system can function when the Internet is unavailable
setting up, Automation
smartphones as, Dedicated Gateway
user interaction with, Interaction and Placement: Basic Design Drivers

gearboxes, automatic, Multidevice services are conceptually more complex

generalizing among people groups (product definitions), Portraits

generative methods (research), Watching: Field Visits

gestural interactions, Voice as input

GET method (web APIs), How do web APIs work?

ghosting effect, Electronic ink displays

glanceable interfaces, Mobile and Web UIs

GlowCaps connected pill bottle, The Focus of the User Experience May Be in the Service, WiFi, Service Ecology Maps

goals and aspirations (product values), Why Does Your Product Matter?

goals and motivations of users, Understand motivations and goals

Goldilocks interface, Case Study 2: Little Kelham: Connected Home

Good Grips brand (OXO), Accessibility

Good Night Lamp, Mobile Devices

Goodman, Elizabeth, Understanding People and Context, Translating Research into Product Definitions, Iterative Design: Prototyping and Learning

Google

Contacts (push notifications), Push, Pull, and Polling
Glass, Sociocultural, Information and Privacy
Maps, How Can We Improve Interoperability?

GPRS radio transmissions, WiFi

GPS

receivers/satellites, Sensors
tracking units, Social Engineering

granularity design issues (APIs), How do web APIs work?

Greenfield, Adam, From “Internet of Things” to “Connected Products”

grounded innovation (product definitions), Conceptual Models and Domain Metaphors

grouping controls, Grouping Controls

gyroscopes, Sensors

H

Hackaball programmable ball, Interaction Design, Service Design

hackathons (Enabled by Design), Universal Design and Accessibility

Hall, Erika, Summary

Hapifork, Data in IoT

hardware

cryptographic security module, Keep devices secure
embedded, Embedded Hardware
engineering, Model making and prototyping

Havaianas accessories, Design Principles

Hawthorn effect, Early Use Case 2: Informing Hypertension Treatment

HCI (human-computer interaction), What’s Different About User Experience Design for the Internet of Things?

headless Ethernet/WiFi devices, Set Up Gateway or Directly Internet-Connected Device

headless gateways, Automation

heart rate monitors, Visualizing Data

heart rate sensors (Galaxy S5), Sensors

heating controller with modal functions, Interaction architecture and functionality

heating controllers, Data and Content Synchronization

heating service (composition), Patterns of composition

Heinrich, Louisa, Data about the system

Hemmert, Fabian, Tactile output: Vibration, force feedback, and shape shifting

Heuristic Evaluation (Usability Inspection Methods), How accurate does sensing need to be?

Hill, Dan, Collages

historical vs. real-time data, Direct versus inferred

The Hitchhiker’s Guide to the Galaxy, What intelligent systems can do

home automation system

Home Automation profile, Pairing Devices
home platform, Complex Services Can Have Many Users, Multiple UIs, Many Devices, Many Rules and Applications
market, Innovators Are Not Consumers
SmartThings ecosystem, Cross-Platform UX and Usability
system architecture, Dedicated Gateway

home security systems, Ecological, Recurring Questions for Product Strategy, Data about the system

home systems setups, Displacement in function/application

(see also programming, user)
Little Kelham, Case Study 2: Little Kelham: Connected Home
progressing complexity of, It’s Complicated...
user needs and, Looking Beyond Devices

HomeOS, Make programming easier

HomePlug standard, RFID and NFC

Honan, Matt, Sociocultural

Honeywell evohome connected radiator valve, How Is UX for IoT Different?

Hong Kong Octopus travel cards, The Focus of the User Experience May Be in the Service

HTTP (HyperText Transport Protocol), How Internet Networking Works, IoT Application Protocols

Hubert, Elisabeth, What’s Different About User Experience Design for the Internet of Things?

hubs, How System Architecture Affects UX

(see also gateways)
user interaction with, Interaction and Placement: Basic Design Drivers

Hue (Philips)

Bridge, Devices that are hidden away and only rarely interacted with beyond initial setup
bulbs, Devices that are interacted with occasionally, but that are more conspicuous and abundant due to what they do
lighting app, Getting devices to coordinate
Tap remote control, Devices that are interacted with frequently and that are likely to be on display to be easily accessible or visible

Human Interface Device profile, Pairing Devices

human layer (interoperability), What Is Interoperability and Why Is It a Problem?

human-computer interaction (HCI), What’s Different About User Experience Design for the Internet of Things?

Hunch.com, Aggregation

Hussain, Sofia, Service Ecology Maps, Service Ecology Maps

Huuskonen, Pertti, Device and Service Models

HyperCat standard, How Can We Improve Interoperability?

hypertension treatment (Proteus connected pill), Early Use Case 2: Informing Hypertension Treatment

I

iBeacons (Apple), A new type of product in an existing market, Multidevice services are conceptually more complex

IDA Institute (website), A Design Model for IoT

If This Then That functionality, Why is This in an IoT Book?, Tools Versus Products, Make programming easier

Igoe, Tom, Interface and Interaction Design

immersion tools (product values), Portraits

industrial design

CAD/CAM, 3D modeling and rendering
CMF (color/material/finish) research, Mood boards and design themes
collaboration with UX, Product certification
detailing/developing designs, Formulating a design language
engineering/production, Model making and prototyping
formulating design language, The importance of sketching
mindset of, Mindset of Industrial Designers
mood boards (design themes), Mood boards and design themes
of physical hardware, A Design Model for IoT
overview, Interaction Design
sketching, CMF research

inferences/interpretation of data, Experience Over Time

inferred vs. direct data, Static versus dynamic

information overload, Actionable insights, explanations, and data

informed consent (privacy), Principles of data management for privacy

ingestible sensor (Proteus), The Technology

innovation to mass market

convincing consumers, Innovators Are Not Consumers
innovators vs. consumers, Products Can Be Services
types of product markets, Value Propositions for IoT
value propositions for IoT, What’s Different About Consumers?

input-only devices, Devices that are interacted with occasionally, but that are more conspicuous and abundant due to what they do

insights from data, Provide context

inspiration, sources of (product definitions), Portraits

Instagram mobile app, Data and Content Synchronization

institutional layer (interoperability), What Is Interoperability and Why Is It a Problem?

instructions (system setups), Flexibility and Modularity

Insure the Box car insurance, Bringing Digital Business Models to Physical Products

intangible interactions, Gestural Interaction

integrity, definition of, Responsible IoT Design

intelligent systems

balancing user control with autonomous, Balancing user control with system autonomy
capabilities of, Make the system smarter
risks of autonomous, What intelligent systems can do

interaction design (IoT), Interaction Design

interactions with physical devices

accessibility issues, Universal Design and Accessibility
ambient interfaces, Mobile and Web UIs
audio/voice interfaces, Audio and Voice Interfaces
context-sensitive interactions, Tactile output: Vibration, force feedback, and shape shifting
gestural interactions, Voice as input
glanceable interfaces, Mobile and Web UIs
interface combinations, Are QR codes good or bad?
interfaces with limited input/output, Glanceable and Ambient Interfaces
levels of interactivity, Deciding on the Level of Interactivity of a Connected Device
mobile and web interfaces, Deciding on the Level of Interactivity of a Connected Device
multimodal interactions, Are QR codes good or bad?
physical controls, Types of Interaction
placement relationship to, Interaction and Placement: Basic Design Drivers
seeing devices, Context-Sensitive Interaction
tactile interactions, Tangible user interfaces
tangible interactions, Intangible interactions
types of, Interface and Interaction Design
universal design principles, Accessibility
visual/screen interfaces, Visual and Screen Interfaces

interactions, key (see key interactions)

Internet

addressability on, Other Ways Networking Can Impact UX
connecting devices to, Automation
direct connections to devices, Smartphone as Gateway
Internet networking basics, How Internet Networking Works
Internet Protocol (IP), How Internet Networking Works
networking connectivity options, How Internet Networking Works
service to service via, One edge device connects to another via local gateway/hub
unreliability of, The Focus of the User Experience May Be in the Service

Internet services

APIs (see APIs (application programming interfaces))
productization and, Why is This in an IoT Book?
role of, The Role of the Internet Service

interoperability

basics, The CompuServe of Things
between products and services, Service to service over Internet
challenges of, Complex Services Can Have Many Users, Multiple UIs, Many Devices, Many Rules and Applications
CompuServe of Things, Interoperability
connecting edge devices via cloud platforms, One edge device connects to another via local gateway/hub
connecting edge devices via local gateways/hubs, One edge device connects directly to another
connecting gateways to each other, One edge device connects to another via local gateway/hub
determining device compatibility, Knowing which devices will talk to each other
directly connecting edge devices, Interoperability at Different Levels of System Architecture
enabling with gateways, The system can function when the Internet is unavailable
functioning together vs. true, Functioning Together Versus True Interoperability
generic vs. specific UIs, Getting devices to coordinate
getting devices to coordinate, Knowing which devices will talk to each other
improving, Functioning Together Versus True Interoperability
interoperable data, Interoperable Data
network interoperability, Other Ways Networking Can Impact UX, What Is Interoperability and Why Is It a Problem?
organizing devices/accessing controls, Organizing devices and accessing controls
service to service via Internet, One edge device connects to another via local gateway/hub
user control and, Interoperability puts users in control

interusability, Interaction Design, Handling Cross-Device Interactions and Task Migration

inventory tracking (RFIDs), Passively Trackable Objects

Ionescu, Arna, Case Study 1: Proteus Digital Health: The Connected Pill

IoT architecture

advantages of gateways, How System Architecture Affects UX
dedicated gateways, Other Ways Networking Can Impact UX
device-to-device connections, Smartphone as Gateway
direct Internet connections, Smartphone as Gateway
disadvantages of gateways, The system can function when the Internet is unavailable
effects on UX, How System Architecture Affects UX
overview, Other Ways Networking Can Impact UX
service-to-service connections, Device-to-Device Connections
smartphones as gateways, Dedicated Gateway

IoT design models

conceptual model, Conceptual Model
facets of design, A Design Model for IoT
industrial design (see industrial design)
interaction design, Interaction Design
interusability, Interaction Design
overview, IoT is All About Data
platform design, Conceptual Model
productization, Conceptual Model
service design, Service Design
UI/visual design, A Design Model for IoT, A Design Model for IoT

IoT devices

addressability on Internet, Other Ways Networking Can Impact UX
asynchronous nature of, We Don’t Expect Internet-Like Glitches from the Real World
basics of, What’s Different About User Experience Design for the Internet of Things?
business models for, What is a Business Model?
combining with services, The Product Comes at a Cost Proportional to the Perceived Value
designs showing state of, Networks Are Not 100% Reliable
device-to-device connections, Smartphone as Gateway
distribution in real world, Code Can Run in Many More Places
intermittent network connections for, Why is Networking Relevant to IoT UX?
programming, Code Can Run in Many More Places
user understanding of, IoT Products Combine Devices and Services
variety of, How Is UX for IoT Different?

IoT UX

networking relevance to, Networks: The Technology of Connectivity
overview, What’s Different About User Experience Design for the Internet of Things?

IoT UX vs. digital services UX

asynchronous nature of IoT, We Don’t Expect Internet-Like Glitches from the Real World
complexity of services, Remote Control and Automation are Programming-Like Activities
data-based design, Many Differing Technical Standards Make Interoperability Hard
device distribution in real world, Code Can Run in Many More Places
focus on cloud service, The Focus of the User Experience May Be in the Service
functionality across multiple devices, How Is UX for IoT Different?
Internet unreliability, The Focus of the User Experience May Be in the Service
interoperability challenges, Complex Services Can Have Many Users, Multiple UIs, Many Devices, Many Rules and Applications
programming-like activities, Code Can Run in Many More Places
vulnerability of code running in many places, IoT is Largely Asynchronous

IP communications to edge devices, IP to the Edge

iPhones

Bluetooth pairing, “Just works”
passkey entry pairing, Passkey entry

iPods

bathtub comparison, Formulating a design language
iPod Shuffle, The Demise of “Form Follows Function”

IPSO Alliance, Data Models

iRobot Roomba 870 vacuum cleaner, Is programming the right model?

iterative design

necessity of, The Necessity of Working Iteratively
prototyping (see prototyping)
UX evaluation, Evaluation: Success Demands Failure

Ive, Jonathan, Hardware engineering, DFM, DFA

J

Jawbone UP, Flow of Data in Connected Products
Jenson, Scott, Beacons, The Product Comes at a Cost Proportional to the Perceived Value, What intelligent systems can do
Johansson, Victor, Product certification
Johnson, Mark, Conceptual Models and Domain Metaphors
Jones, Matt, Using Prototypes to Answer Questions, Balancing user control with system autonomy
journey maps, Immersion tools
Juicy Salif lemon squeezer, Another Layer of Experience
“just works” approach (device pairing), Bluetooth pairing options

K

Kare, Susan, Remote Control and Automation are Programming-Like Activities

Karsenty, Laurent, Cross-Platform UX and Usability

Karten Design consultancy, Portraits

Kawano, Mark, Service Ecosystems

key interactions

connecting devices to Internet, Automation
designing controls (see controls, designing)
device management, Device Management
discovering presence of systems, Discovery
notifications/messages/alerts, Device Management
overview, Supporting Key Interactions
pairing devices (see pairing devices)
platforms, Activity Feeds
setting up mobile devices, Set Up Gateway or Directly Internet-Connected Device
setting up systems (see setting up systems)
system maintenance, User Management
user management, Notifications, Messages, and Alerts

kilowatt-hours (kWh), Provide context

Kindle Whispersync, Data and Content Synchronization

Kinect Sports 2 on Xbox, Control

Korea Telecom products, Formulating a design language

Koster, Michael, How UX in the Platform Scales Up

Krippendorff, Klaus, Diaries and usage logs

Kruzeniski, Mike, Sociocultural

Kuniavsky, Mike, From “Internet of Things” to “Connected Products”, The Focus of the User Experience May Be in the Service, IoT is All About Data, How Users Understand Devices and Services, Conceptual Models and Domain Metaphors