Appendix C Example of a phase 2 request for change form
Data element | Description | Comments |
Tracking number | Unique ID number assigned by change manager/CAB | |
Description | High-level description of the proposed change in business terms | |
Business case | Summary business case stating the intended value to be realized | |
Business outcomes | Description of the business outcomes anticipated from the proposed change | Outcomes should be specific and measurable |
Elements to be changed | Identification (at a high level) of which IT services and infrastructure components are involved with the proposed change | |
Reason for change | The business case supporting the change proposal, in business terms, including the desired outcomes the business intends to achieve | |
Change category | High-level category of change – maintenance, major etc. | |
Risk management | Initial assessment of risks and high-level plan to manage | |
Change window | The change window the change is targeting for release | |
Acceptance criteria | Description of the specific test results that will define success | Should be specific and measurable. Criteria should be tied to desired outcomes (above) |
Roll-back plan | High-level plan to correct or roll back the change proposal | |
Implementation schedule | High-level timeline of implementation date(s) | |
High-level architecture | Block diagram showing the service components, both new and existing, that are involved with the proposed change |