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by AXELOS
IT Change Management
Copyright Page
Contents
List of figures
List of tables
About this guide
Foreword
Preface
Acknowledgements
Introduction
1. The case for change management
1.1. Change management goals
1.2. Change management versus organizational change management
1.3. A brief history of change management
1.4. Implementation challenges
1.5. Process versus outcomes
1.6. A clear business reason for IT change management
1.7. Business value
1.8. Chapter 1: key concepts
2. A practical multiphased approach
2.1. The change management challenge
2.2. Starting small
2.3. Quality inspection versus quality engineering
2.4. Starting big
2.5. Find the right balance
2.6. Cultural concerns
2.7. Keep it simple
2.8. A word about tools
2.9. Clarity in roles and responsibilities
2.10. The multiphased approach
2.11. Chapter 2: key concepts
3. Basic change management (phase 1)
3.1. Phase 1 goals
3.2. Basic change management process
3.3. Metrics/KPIs
3.4. When to begin phase 2 (success criteria)
3.5. Chapter 3: key concepts
4. Maturing change management (phase 2)
4.1. Maturing a basic change management programme
4.2. Phase 2 goals
4.3. Phase 2 process
4.4. Metrics/KPIs
4.5. Chapter 4: key concepts
5. Optimizing change management (phase 3)
5.1. Reducing changes going to the CAB
5.2. Change windows
5.3. Chapter 5: key concepts
6. Adopt and adapt
6.1. The practitioner’s dilemma
6.2. Understanding best practices
6.3. Chapter 6: key concepts
7. Future of change management
7.1. A brief introduction to the new methodologies
7.2. What’s changed; what’s the same
7.3. Change management challenges
7.4. An effective change capability
7.5. Where do we go from here?
Appendices
A Example of a change policy
B Example of a basic request for change form
C Example of a phase 2 request for change form
Bibliography
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