Chapter 2: Identify Hidden Leaders
1. Anne Murphy Paul, The Cult of Personality Testing (New York: Free Press, 2005), xiii.
Chapter 3: Enable Integrity
1. Rosabeth Moss Kanter, “Four Reasons Any Action Is Better than None,” HBR Blog Network, March 28, 2011, accessed September 2013, http://blogs.hbr.org/2011/03/four-reasons-any-action-is-bet/.
2. Darcia Narvaez and Daniel K. Lapsley, “Moral Identity, Moral Functioning, and the Development of Moral Character,” in Daniel M. Bartels, Christopher W. Bauman, Linda J. Skitka, and Douglas L. Medin, eds., The Psychology of Learning and Motivation, Vol. 50 (Burlington, MA: Academic Press, 2009), 249–252, accessed September 2013 at www3.nd.edu/~dnarvaez/documents/NarvaezLapsleyLearningMotivation.pdf.
Chapter 4: Build Essential Relational Skills
1. John H. (Jack) Zenger, Joseph R. Folkman, and Scott Edinger, The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate (New York: McGraw-Hill, 2009), 47,47.
2. Scott K. Edinger, “Three Ways Leaders Make Emotional Connections,” (Oct 10, 2012), Harvard Business Review, HBR.org.
3. Leo Tolstoy, Anna Karenina, trans. Richard Pevear and Larissa Volokhonsky (New York: Penguin Classics, 2004), 1.
4. Neil Rackham, “The Coaching Controversy,” adapted from Training and Development Journal, v33 n11 (November 1979), 12–16, accessed June 2014 at http://www.ascenticg.com/hw_survey/hw.htm.
Chapter 5: Create a Focus on Results
1. George Santayana, Life of Reason, Vol. 1 (New York: Charles Scribner’s Sons, 1905), 13.
2. Teresa Amabile and Steven Kramer, “Do Happier People Work Harder?,” New York Times Sunday Review, September 3, 2011, accessed September 2013, http://www.nytimes.com/2011/09/04/opinion/sunday/do-happier-people-work-harder.html?_r=0.
3. Nikki Blacksmith and Jim Harter, “Majority of American Workers Not Engaged in Their Jobs,” Gallup Well-Being poll, October 28, 2011, accessed September 1, 2013, http://www.gallup.com/poll/150383/majority-american-workers-not-engaged-jobs.aspx%20January.
4. Martin E. P. Seligman, Authentic Happiness: Using the New Positive Psychology to Realize Your Potential for Lasting Fulfillment (New York: Free Press, 2002), 100–104.
Chapter 6: Instill Customer Purpose
1. Steve Lohr, “Can Apple Find More Hits Without Its Tastemaker?” New York Times, January 18, 2011, accessed September 2013 at http://www.nytimes.com/2011/01/19/technology/companies/19innovate.html?_r=0.
2. Heather Boushey and Sarah Jane Glynn, “There Are Significant Business Costs to Replacing Employees,” Center for American Progress, November 16, 2012, 1, 2, accessed September 2013 at http://www.americanprogress.org/wp-content/uploads/2012/11/CostofTurnover.pdf.
3. Stefan Stern, “The Importance of Creating and Keeping a Customer,” Financial Times Limited (October 10, 2011), accessed November 2013 at http://www.ft.com/cms/s/2/88803a36-f108-11e0-b56f-00144feab49a.html#axzz350x8MwrK.
Chapter 7: Measure Performance
1. Neil Rackham, conversation with Scott Edinger. Also described in “Putting That Smile Back Into Smile Sheets,” Training (online edition), August 25, 2006, accessed September 2013 at http://www.cttnewsletter.com/article/putting-smile-back-smile-sheets.
Chapter 8: Engaging Hidden Leaders
1. Valve Corporation, Valve Handbook for New Employees (Bellevue, WA: Valve Corporation, 2012), 5, accessed September 2013 at http://www.valvesoftware.com/company/Valve_Handbook_LowRes.pdf.