Foreword by James M. Kouzes and Barry Z. Posner
Chapter 1: The Dynamics of Hidden Leadership
The End Result: Fulfilling the Value Promise
The Four Facets of Hidden Leadership
Chapter 2: Identify Hidden Leaders
When One Characteristic Is Missing
When One Characteristic Dominates
Worksheet: Evaluate a Hidden Leader
How Do You Recognize Integrity?
How Can You Support Integrity?
Does Your Culture Support Integrity?
What Can You Do to Enable Cultural Integrity?
Worksheet: Evaluate Your Company’s Integrity
Chapter 4: Build Essential Relational Skills
The Source of Relational Leadership
Developing Essential Relational Skills
Identifying Relational Leaders
Worksheet: Assess a Relational Leader
Identifying Relational Cultures
Assessment: Your Organization’s Culture
Building Essential Relational Skills Within Your Culture
Chapter 5: Create a Focus on Results
Worksheet: What Kind of Leader?
Building Individual Engagement
Maintaining Individual Engagement
Chapter 6: Instill Customer Purpose
Customer Purpose Isn’t Customer Service
The Source of Customer Purpose
Worksheet: Assess the Customer-Purposed Hidden Leader
Chapter 7: Measure Performance
Effective Performance-Measurement Systems
How Well Do You Measure Performance to Improve?
Assessment: Evaluate Your Perfomance-Measurement System
Chapter 8: Engaging Hidden Leaders
What About Potential Hidden Leaders?
Epilogue: Making the Hidden Visible