Appendix F:
Business Process Improvement Resources

Chapter 15, “Building the Firm Continuously,” discusses building the future firm, and many resources are available for further study on this subject, some of which are as follows:

Dustin Hostetler, Lean CPA, LLC, a division of Rea & Associates, Inc.
This firm specializes in providing continuous improvement services to CPA firms and, to my knowledge, is the only one of its kind.

www.asq.org
The official website for the American Society for Quality.

www.6sigmastudy.com
Articles, presentations, news, events, and training opportunities about Six Sigma studies.

www.productivitypress.com
An array of Lean Six Sigma publications, many translated from Japanese, including the Lean Insider blog.

The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed. Michael L. George, John Maxey, David Rowlands, and Michael George. New York: McGraw-Hill, 2005.

The Six Sigma Handbook: The Complete Guide for Green Belts, Black Belts, and Managers at All Levels (revised and expanded edition). Thomas Pyzdek. New York: McGraw-Hill, 2003.

The Complete Idiot’s Guide to Lean Six Sigma. Breakthrough Management Group with Neil DeCarlo, New York: Alpha Books, 2007.