7
Addressing Microaggressions

Bernice Chao

As a society, we can't hide from the future; we have to build and own it.

—Andrew Yang, American businessman and political candidate

When I was in college, I went to the local Humane Society to adopt a kitten. While I was signing the paperwork, I was asked by the director of the shelter, “What will happen to the animal when you return to your home country?” I was so taken aback because it was such a strange question when all I had ever known was America. This is my country, and I don't know life as a non‐American. This shelter worker basically made the snap judgment, based on my visual appearance alone, that I was a foreigner. Presuming this shelter worker was simply looking out for what was best for the animal, she most likely didn't realize what she said was off‐putting, but this is a real‐life example of how microaggressions can have a strong impact on the victim of the microaggression. More than a quarter of Americans have experienced a microaggression at work and 36 percent have witnessed one.1

This chapter will teach you how to recognize when microaggressions occur, show you step‐by‐step ways to handle the situation, and give you resources that you can share with co‐workers and corporations so that they can become supportive allies. You will leave this chapter with the proper tools to educate and shift perceptions in the workplace, ultimately making a better work environment for all to enjoy.

Defining Microaggression

Let's start with what a microaggression is. The Merriam Webster Dictionary defines microaggression as “as a comment or action that subtly and often unconsciously or unintentionally expresses a prejudiced attitude toward a member of a marginalized group, such as a racial minority.” Psychologist Derald Wing Sue calls microaggressions the “everyday slights, indignities, insults, put downs and invalidations” that people from marginalized communities experience on a regular basis.2 Often microaggressions are subtle; the person delivering the microaggression may not even know what they're saying is offensive when saying it. They might think what they are saying is funny.

Here are some common microaggressions that Asian Americans might face:

  • No, but where are you really from?
  • You speak English so well!
  • Where were you born?
  • You all look alike.
  • You're so exotic looking.
  • Your lunch smells weird.
  • You must be good at math.
  • Are you a good driver?
  • My friend (or wife or husband or …) is Asian.
  • When I look at you, I don't see color.

Some of these phrases may seem like the person is giving a compliment, such as “You speak English so well” or “You're so exotic looking”; however, the message behind these microaggressions is that the person is a foreigner. Other microaggressions such as “You must be good at math” or “Are you a good driver?” are creating blanket statements based on a person's race. The most subtle of the bunch is “When I look at you, I don't see color”; the speaker here is actually denying the person of color's ethnic experiences. No matter what the context of these examples, it shows how the receiver is treated differently purely on the basis of looking Asian.

Understanding the Reality of Microaggressions

To explain why microaggressions are so harmful, we need to start at the root of microaggressions. The “Yellow Peril” stereotype of the late nineteenth century depicted people of East and Southeast Asia as a danger to the western world. This term was coined to alienate a group of people based on their race alone; it was not tied to any source of danger, but instead reflected an existential fear of faceless, nameless hordes of yellow people.3 The idea was that Asians were taking career opportunities from “true” Americans. To prevent this from happening, laws were enacted to take away rights, including the Chinese Exclusion Act of 1882, which banned Chinese laborers from entering the United States, and then eventually the National Origins Act of 1924 which banned people from all of Asia.

Identifying Asians as Foreigners

Though America has now allowed immigration from Asian nations, the idea that Asians can be accepted as fully American was never fully adopted, making Asians perpetually foreigners no matter how successful they are. Even when Asians are born in the United States, they are treated differently—as if they are not Americans. As John Cho wrote in a Los Angeles Times op‐ed, “Our belonging is conditional.”4 A moment may come along to remind you that your race defines you above all else. It might be a small moment, like a salesperson greeting you in a different dialect as they make assumptions on where you're from. “Microaggressions are really meant to make people feel like lesser human beings,” says Dr. Warren Ng, child and adolescent psychiatrist at Columbia University. “There's another term for microaggressions: Death by a thousand cuts. I think that description really does speak to the cumulative effects.”5

Affecting the Safety of the Asian Community

Although the term micro in microaggressions may mean “small,” when compounded, they can become macro, with major effects on the lives they afflict. The negative impact on the Asian community continues to increase. According to Stop AAPI Hate, from March 19, 2020, to September 30, 2021, there were a total of 10,370 hate incidents against Asian American and Pacific Islander people. A majority of these incidents took place in spaces open to the public, and 62 percent of these hate incidents were reported by women.6 Asian Americans have not found it safe to commute to the workplace due to these hate incidents—these microaggressions are harmful, and we need to take a more proactive approach to address them.

Increasing Stress Levels

Studies have shown that microaggressions can increase stress levels, negatively affect self‐esteem and psychological well‐being, and create and perpetuate systemic inequities in education, the workplace, and health care.7 It clearly does not benefit your health to experience microaggressions in the workplace. Stop AAPI Hate reported that during this pandemic, 1 in 3 Asian and Asian American young adults reported clinically elevated symptoms of depression and general anxiety, and 1 in 4 reported a PTSD diagnosis.8 At a minimum, with increased stress levels, productivity and happiness at work decline, resulting in a negative impact on mental health. The Substance Abuse and Mental Health Services Administration's National Survey on Drug Use and Health reported that the percentage of Asian Americans aged 18–25 who reported serious mental health issues rose from 2.9 percent to 5.6 percent between 2008 and 2018.9

Experiencing Racial Gaslighting

Asians who report microaggressions have historically been ignored. As a group, Asian Americans were not seen as a minority group that experienced racism, primarily because they are ingrained culturally to downplay frustrations for the greater good. The Chinese have even coined a term for this: “eating bitterness,” known as “吃苦”.

Victims of microaggressions are often further subjected to racial gaslighting, which is defined as manipulating the victims of a racial microaggression, second‐guessing their validity, and causing the person to doubt their own experience. For instance, victims can be told, “Lighten up,” “Don't be so sensitive,” or “You must've misheard.”

If you find yourself being racially gaslighted, it is best to seek outside support from friends and family, such as calling upon peers who can relate to and validate your experience, or find online Asian American communities to connect with. The nonprofit Stop AAPI Hate has also allowed AAPI to easily report hate incidents.

Learning Ways to Address Microaggressions

Growing up, I was frequently asked, “No, where are you really from?” Every time I was asked, I would initially freeze, because it was always so uncomfortable to know that, all of a sudden, I was being called out for looking physically different. I would usually just tell them what they wanted to know, which is where my parents are from. I never spoke up about how uncomfortable it made me feel; I just swallowed those feelings of being different. I know now that by not telling the person asking inappropriate questions, I didn't acknowledge that their actions were inappropriate, allowing them to continue this action with others.

You are not alone if you're on the receiving end of microaggressions; however, we have the opportunity to educate others along the way. The hope is that we can make the workplace better for ourselves and others by clearly addressing microaggressions. Psychologist Derald Wing Sue says, “Whether and how we respond to a microaggression is situational, but we don't have to passively let them happen to us or in front of us. There are ways, large and small, to push back and signal to both the perpetrator and onlookers that this is unacceptable behavior.”10

How you react to someone is a reflection of who you are; how they react is a reflection of the reality they live in. Now that you understand the context of why microaggressions can be harmful, let's dive into how you can react to them. According to an article in the Harvard Business Review, “When and How to Respond to Microaggressions” by Ella F. Washington, Alison Hall Birch, and Laura Morgan Roberts, there are three main ways you can choose to react:11

  • Let it go: Sometimes, you may not have the energy to deal with the microaggression, and it becomes emotionally draining to address it from the marginalized community receiving them.
  • Respond immediately: This approach invites you to address the impact of the negative comment and explain the situation when it is fresh in the minds of everyone involved.
  • Respond later: You may need time to digest what happened and decide to address the perpetrator privately to explain why it was offensive. You can even start off with, “I know you didn't mean it, but your comment was offensive because ________” and fill in the blank with why you feel that way.

You can learn to address microaggressions with the three Ds—direct communication, discussion, and dismantlement—to move the conversation forward when you experience microaggressions.

Using Direct Communication

Microaggressions are often subtle everyday interactions that convey bias toward a marginalized group; they are offensive to the person receiving them. With direct communication, you clearly let the aggressor know that what they said is harmful. To educate them, clarify what was offensive in their language and let them know that it is not okay to say what they said to you. Direct communication is recommended for a first‐time offense from a stranger.

Using Discussion

If you know the microaggressor well, you might want to have an open discussion about why their language was hurtful. For instance, my friend's son was a toddler and she told me her son was “speaking like a Chinaman,” a common phrase in the United Kingdom. However, I found it very offensive, because the message behind the saying is that Chinese people do not speak well. We had an open discussion where I made it clear that it is hurtful to describe speech this way. She was receptive to understanding and improving the way she communicates moving forward. Discussion is recommended for offenses from family or friends.

Using Dismantlement

You may often come across a repeat offender, and we encourage you to dismantle and break down why what they are saying is inappropriate. For instance, I had a manager who would often imitate our Korean client; he would use an Asian accent and squint his eyes while repeating the client's email responses. To address the microaggression, you can let the offender know it is offensive to mock someone's accent because it enforces prejudice, racism, and classism. To squint your eyes to depict Asians as a racist stereotype. It is essential to break apart why their actions are hurtful.

Intervening as a Bystander

As you continue to work with others, you may witness microaggressions occurring to other people. This is where you can intervene proactively as a bystander to support them. You can customize your approach depending on the situation, target the behavior more than the person, circle back in a more private setting, or seek outside support. Sometimes, a microaggression is unintentional, and a bystander can educate the perpetrator to encourage an honest conversation about the microaggression. You will learn more about interventions later in this book.

Interview with Jason Ve

Jason Ve is a tech, media, and music industry executive, speaker, and investor with over 15 years of experience at leading corporations and start‐ups including Google, Disney, and Viacom. He advises, consults, and invests in start‐ups and is a venture partner at Gaingels, the largest investment syndicate and network of LGBTQ+ investors. Jason serves on the board of directors of Asian Americans Advancing Justice (AAJC), a national nonprofit dedicated to advocacy for Asian Americans. He went to New York University's Stern School of Business.

  1. What made you go down your current career path?

    A pivotal moment of my career was actually my American Idol audition. My first job in the corporate world was investment banking on Wall Street, and I told my manager at the time that the American Idol auditions were in town and I was going to give it my best shot. I told my team that if I made it, they wouldn't see me back at my desk. Unfortunately, I was back at my desk the next day. However, my rejection at the auditions made me realize how incredibly passionate I was about music—as I showed up to the audition pretty frightened, having never auditioned for anything before. I set my goals on merging that passion for music with my knack for business. That fueled my decision to leave Wall Street and pursue a career in the entertainment and music business, and that has been my journey ever since. Trust and listen to that voice inside of you, try to figure out what drives you and what you're most passionate about. This will ultimately navigate you in the right direction.

  2. Can you share an example of when you experienced microaggressions and what you did about it?

    Growing up on gay dating apps, I would see two words in people's public profiles: “No Asians.” The sick thing of it all was I saw it so much that I thought that this was just sort of normal, accepting it as a fact of being a minority living in America. I never initially processed it as a microaggression, nor the macroaggression that it is. Perhaps it was just my way of rationalizing it to get through daily life—getting through people's attempt at rendering my race invisible. But as I grew older, I realized how awful, unacceptable, and downright shameful that was. The events of the past few years were a necessary reset of important conversations that were long overdue in America.

    Only recently have I muscled up the courage to speak up, stand up, and really think about the power of banding together and sharing our individual stories. In the past year I published an op‐ed about my experiences growing up gay and Asian and called it “No Asians” (https://www.menshealth.com/trending-news/a36555932/jason-ve-confronting-no-asians/) to call out exactly those two words that I had seen all those years but felt powerless over. I now feel empowered to reclaim my power, reclaim my being Asian American and all the great that comes with that, and be proud to display my family's history. I have a responsibility for sharing my story and have made it a point to call out racism and microaggressions where I can (where it feels safe to do so), and to no longer stay as my traditionally‐silent self as I thought I was supposed to be. I use these as education moments for the perpetrators, so that our society can learn to do better, for the Asian kids of today and tomorrow that cannot and will not go through what I and my generation of gay Asians went through. We deserve better than that.

  3. How do you help those impacted by microag‐gressions?

    If you see a microaggression happen, you could enter the situation and ask the aggressor to clarify, “What did you mean by that?” Or you can also choose to let the situation diffuse, and then check in with the person affected about how they feel. Checking in with the person that received the microaggression can go a long way when one witnesses it. It's important where we can to make sure the person affected feels supported, as chances are they feel really uncomfortable at the moment and negatively impacted by the microaggression that had just occurred.

    I believe there's a uniqueness to being Asian, in that we may rationalize the situation as the subject of a micro‐ or macro‐aggression, like I did, to internally make it a "non‐issue". But I think it's important to find your own outlet for how you need to address it. You can directly confront the aggressor to state how that made you feel and state why it was inappropriate. It's also okay to not say anything if you don't feel comfortable, but find an outlet to discuss the situation ‐ it could be with a trusted friend, a partner, or a colleague in your employee resource group. Another resource I'd recommend is Asian Americans Advancing Justice's free bystander intervention training, which goes through how to recognize microaggressions and tips on navigating through them when they happen to you or others around you.

  4. How has being Asian affected your career?

    Navigating my career in primarily white‐dominated spaces initially made me feel like I should try to aspire to act like or be white. I wouldn't necessarily bring in my Asian identity and the customs I have at home at work or to my peers, unless it was “relevant” to the conversation or convenient. Only in more recent years have I realized the power of my identity and the uniqueness and richness of the experiences that it brings. I am my family's history, my own lived experiences, an Asian American, an LGBTQ+ citizen, and all of these things give me a unique perspective in and contribution to work and life. I've never been more proud to be all the particular aspects of me that have brought me to where I am today. And I can't truly move forward if I don't take the rest of my community with me. I want to continue to propel Asian Americans and other diverse communities to feel represented at work, on the screen, and on the airwaves so that we collectively all feel seen, heard, and truly reflected in the fabric of our society.

    It's an extremely powerful thing to be Asian at this current moment; we're living in a unique part of history with much more visibility than in years past. Do what feels natural or right to you in this moment; it might be a big thing you feel empowered to do or say, as you feel people may finally listen (go for it!). Or you might not want to do anything much different than before (that's okay too). But one thing's for certain—there's no longer a need to suppress or silence ourselves. That is so last decade.

Key Takeaways

  • A microaggression is a comment or action that subtly and often unconsciously or unintentionally expresses a prejudiced attitude toward a member of a marginalized group, such as a racial minority.
  • There are three ways to deal with microaggressions:
    • Direct communication: Point out the underlying message of the microaggression.
    • Discussion: If you know the microaggressor, have an open conversation to explain why the offensive language was hurtful.
    • Dismantlement: Break down why the microaggression is inappropriate, especially if the offense is a repeated one.
  • Microaggressions can be harmful as they identify Asians as foreigners, affect the safety of the Asian community, and increase the stress levels for Asian Americans experiencing them.
  • To effectively intervene as a bystander to address microaggressions, customize your approach depending on the situation, target the behavior more than the person, circle back in a more private setting, or seek outside support.

Reflections

  • How have you navigated past microaggressions?
    • Write down three to five instances in which you experienced or witnessed microaggressions.
    • Then write which of the three Ds could have been best used to solve each situation. If you had a do‐over, what would you have said in the moment?
  • How are you responding to microaggressions?
    • Download the microaggression toolkit at: https://www.inclusiveatwork.com/micro, which includes ways to respond to microaggressions: restate/paraphrase, ask for clarification, acknowledge the feelings behind the statement, separate intent from impact, express your feelings, challenge the stereotype, promote empathy, and appeal to values.
    • Kevin Nadal, a professor of psychology at John Jay College, suggests asking yourself five questions when weighing the consequences of responding to microaggressions:
      • If I respond, could my physical safety be in danger?
      • If I respond, will the person become defensive and will this lead to an argument?
      • If I respond, how will this affect my relationship with this person?
      • If I don't respond, will I regret not saying something?
      • If I don't respond, does that convey that I accept the behavior or statement?12

Notes

  1. 1. Jillesa Gebhardt, “Study: Microaggressions in the Workplace,” SurveyMonkey. Accessed June 8, 2022. https://www.surveymonkey.com/curiosity/microaggressions-research/
  2. 2. Derald Wing Sue, “What Is a Microaggression? What to Know about These Everyday Slights,” NewYork‐Presbyterian, December 10, 2020. https://healthmatters.nyp.org/what-to-know-about-microaggressions/
  3. 3. Dartmouth.edu, “The Malleable Yet Undying Nature of the Yellow Peril,” 2019. https://www.dartmouth.edu/~hist32/History/S22%20The%20Malleable%20Yet%20Undying%20Nature%20of%20the%20Yellow%20Peril.htm
  4. 4. John Cho, “John Cho: Coronavirus Reminds Asian Americans Belonging Is Conditional,” Los Angeles Times, April 22, 2020. https://www.latimes.com/opinion/story/2020-04-22/asian-american-discrimination-john-cho-coronavirus
  5. 5. Warren Ng, “‘Death by a Thousand Cuts': The Impact of Microaggressions on the AAPI Community,” NewYork‐Presbyterian, May 25, 2021. https://healthmatters.nyp.org/death-by-a-thousand-cuts-the-impact-of-microaggressions-on-the-aapi-community/
  6. 6. Aggie J. Yellow Horse, Russell Jeung, and Ronae Matriano, “Stop AAPI Hate National Report (through September 2021),” Stop AAPI Hate, November 18, 2021. https://stopaapihate.org/national-report-through-september-2021/
  7. 7. Derald Wing Sue, “Racial Microaggressions and the Asian American Experience,” Cultural Diversity & Ethnic Minority Psychology, U.S. National Library of Medicine. Accessed June 8, 2022. https://pubmed.ncbi.nlm.nih.gov/17227179/
  8. 8. Anne Saw, Aggie J. Yellow Horse, and Russell Jeung, “Stop AAPI Hate Mental Health Report,” Stop AAPI Hate, May 27, 2021. https://stopaapihate.org/mental-health-report/
  9. 9. “Asian American/Pacific Islander Communities and Mental Health,” Mental Health America. Accessed June 8, 2022. https://www.mhanational.org/issues/asian-americanpacific-islander-communities-and-mental-health
  10. 10. Jennifer Lu and Ada Tseng, “Verbal Jiujitsu, Disarming and Other Tips for Dealing with Microaggressions,” Los Angeles Times, June 2, 2021. unacceptable%20behavior%2C%E2%80%9D%20Sue%20said
  11. 11. Ella F. Washington, Alison Hall Birch, and Laura Morgan Roberts, “When and How to Respond to Microaggressions,” Harvard Business Review, July 3, 2020. https://hbr.org/2020/07/when-and-how-to-respond-to-microaggressions
  12. 12. Rubin Thomlinson, “How Do I Respond to a Microaggression?” Lexology, July 7, 2020. https://www.lexology.com/library/detail.aspx?g=cb90395a-4293-4927-961c-12c103b2d24a
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