INDEX
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Action, putting ideas into, 94–95
AdSense, 23
Adventur.es, 24
Adversity, facing, 45
Affirmations (in SAVERS method), 53
Agendas, meeting, 152
Amabile, Teresa, 92
American Civil War, 19
American College of Sports Medicine, 53
Ames, Adelbert, 19
Anderson, Chris, 72–73
Appearance, importance of, 43
Arena Football League (AFL), 57–58, 139
Arete, 187
Army of the Potomac, 19
The Art of War (Sun Tzu), 12
Association of Government Attorneys in Capital Litigation, 28–29
Attention to detail, 57–61
Aurelius, Marcus, 26
Awards Chatter, 71
Awareness:
pocket, 13–14
self-, 11–16
Band, Zvi, 189
Becker, Joshua, on humility, 179
Being on time, 152
Belichick, Bill, 173–174
Belsky, Scott, 41
Berkshire Hathaway, 17
Bezos, Jeff, 152
“Big 5” annual priorities, 164–165
Big picture, sharing the, 148
BIG3, 137
Billions (TV show), 113
Bingham, Sue, on trust, 79
Birmingham Steeldogs, 57
Blum, Arlene, 189
Boland, Michael, 59
Books, 26–27
Boss, managing your, 181–183
Branson, Richard, 79
Brevity, 134–135
Brin, Sergey, 23
Brown, Brett, 35
Brown, Paul, 124
Cadence (of communication), 135–136
Cain, Susan, 33–34
California State University, 16
Calipari, John, 182
Can’t Hurt Me (Goggins), 44
CBS Sports, 137
CD Baby, 174
Celebrating wins, 92
Center for Leadership and Change Management (Wharton School), 129
Centerville High School, 55, 73
Chamberlain, Joshua Lawrence, 19, 56
Change, resistance to, 168–170
Chicago White Sox, 61
Churchill, Winston, 76–77
Cialdini, Robert, 138–139
Cincinnati Bengals, 124
Cincinnati Reds, 90
Cinnabon, 81
Circle of Excellence, 121, 188
Cleveland Browns, 82
Clifton, Jim, 108–109
Cloud, Henry, 96
Coaches, 28–30
feedback from, 115
mentors vs., 29–30
micro-coaching by, 140
Coaching, and getting results, 161, 170–176
Cold War, 77
Cole, Emily, 52–54
Cole, Jesse, 52–54
Cole, Kat, 81–82
Collins, Jim, on asking “Who?,” 101
Comiskey, Charles, 61
Commitment, 9–10
Communication (see Spreading the message)
Competence, demonstrating, 75, 76
Competition, 87–93
Compliance, 9–10
Confederacy, 19
Confidence:
exhibiting, 76
in prospective employees, 107
Conflict (in storytelling), 133
Confucius, 34
Connecting with others, 136–138
Consolidating time, 49
Constraints, resource, 166–168
Contactually, 189
Conviction, exhibiting, 75, 76
Covey, Stephen M. R., 80–81
Covington, Robert, 35
Coyle, Daniel, 70
Credibility, earning, 9–10
Cuban, Mark, 4
Culture, 69–99
competition as, 87–93
and earning the right to lead, 72–74
essence of, 69–72
and ownership, 83–87
and perception, 93–94
and putting ideas into action, 94–95
and resistance, 95–97
and respect, 74–78
and trust, 78–81
and vulnerability, 81–83
The Culture Code (Coyle), 70
Curry, Bill, 28
Customers, supporting your, 164, 165
Cycle of learning, 20–36
blueprint for, 20–21
learning in, 22–30
reflecting and adjusting in, 33–34
teaching in, 34–36
testing in, 30–33
Da Vinci, Leonardo, on people of accomplishment, 159
“Daily call sheet,” 71
Dallas Mavericks, 4
D’Andrade, Roy, 70
Daniels, John T., 51
Dayton, Ohio, 50
D-Day invasion, 76
Dedication to tasks, 107
Delegation, 85–87
Deliberate practice, 31
DeMartini, Rob, 130
Denver Broncos, 124
Detail, attention to, 57–61
Development, coaching for, 171–173
Dewey, John, 34
Diary, keeping a, 174
Difficult conversations, 144–146
Difficulty, dealing with, 102
Diminishers, 96–97
Directives from above, 146–147
Documentation, 86
Doing, learning by, 140–141
Doing the difficult, 75
Dorfman, Harvey, 41
Drucker, Peter, 48–49
Dubner, Stephen, 79
Duhigg, Charles, on habits, 52
Dweck, Carol, 36
Earning the right to lead, 72–74
Edmondson, Amy, 83
Educational Psychology Review, 35
Eisenhower, David, 76
Eisenhower, Dwight D., 75–77
Eleven Madison Park (restaurant), 174
Elrod, Hal, 53
Email, communicating via, 142, 153–154, 167
Emotions, tapping into, 133
Employees:
coaching of, 171–172
empowerment of, 96
great, 119–120
loyalty in, 84–85
mentoring of, 72
relationship of, with boss, 73
supporting your, 164
trust of, for employer, 78–79
Empowerment, creating a sense of, 83–87, 96
Energy, in prospective employees, 107, 112
Enron, 147
Equinox, 46
Esprit de corps, 71
Eurich, Tasha, 12–13
The Excellence Dividend (Peters), 26
External self-awareness, 12, 14–15
Facebook, 27
Face-to-face interactions, 140
Failure, 45–46
Failure analysis, 173
Farnam Street, 47
Fear, overcoming, 55–57
Federal Bureau of Investigation (FBI), 20
Feedback:
asking job candidates about, 111–112
from coaches, 32–33
and delegation, 86
and employee termination, 115
from mentors, 32
PCP approach to, 145–146
Feinberg, Scott, 71
Film industry, 71
Fiorina, Carly, 187
Firing, 114–119
First, Break All the Rules (Buckingham), 168
The First 90 Days (Watkins), 104
Florida State University, 31
Fluff, avoiding, 135
Flywheel Sports, 46
Focus Brands, 81
Folkman, Joseph, 138
Follow-up questions, 110–111
Football:
coaching feedback loop in, 32–33
communicating on behalf of offensive coordinator in, 146
pocket awareness in, 13–14
The Four Tendencies (Rubin), 26
Franklin, Benjamin, 132
Freakonomics (podcast), 79
Frequency (of communication), 135–136
Ft. Irwin National Training Center, 79–80
Fullerton Longitudinal Study, 16
Fussell, Chris, 85
Gaignard, Kandis, 60
Gatorade, 46
Geertz, Clifford, 69–70
Gender gap, 108–109
George Mason University, 16
Gerstein, Jackie, 21
Get-Real Selling (Hawk and Boland), 59
Getting results, 159–185
and humility, 179–181
and importance of results, 160–161
and leading, 161–165
by managing up, 181–183
and training, 177–179
Getting to the point, 148
Gettysburg, Battle of, 19, 56, 104
Gillette, 130
Give and Take (Grant), 91–92
Givers, 91–92
Gladwell, Malcolm, 30–31
Glauber, Bob, 124
Goals, responsibility for, 166
Goggins, David, 44
Good to Great (Collins), 101
Google, 23
Gordon, Jon, 112
Go-to person, being the, 148
Gould School of Law (USC), 17
Graham, Paul, 150
Great performer paradox, 119–124
Greene, Robert, 162–163
on helping your boss, 96
on learning from experience, 33
Gregg, Bob, 73
Gregorek, Jerzy, 178–179
Growth mindset, 36
Guidara, Will, 174–175
Guts and Genius (Glauber), 124
Habits, 51–52
Haise, Fred, 102
The Happy Body program, 178
Harrison, Scott, on storytelling, 129
Harter, Jim, 108–109
Harvard Business Review, 12, 79, 168–169
Harvard Business School, 83, 92
Hawk, AJ, 8
Hawk, Keith, 59
Health & Fitness Journal, 53–54
Help, asking for, 106
Herman, Todd, 30
Heroes, interviewing your, 176
Herold, Cameron, 152
Herwa, Jake, 83
Hewlett-Packard, 187
Hexaco Personality Inventory, 15
Hicks, Bill, 134
Hierarchies, 3
High standards, setting, 75, 76
Hiring, 105–113
and gender gap, 108–109
and how your team is viewed, 109
interview questions for, 109–112
and power of who, 101–103
and references, 112–113
values to look for when, 106–107
Hogan Personality Inventory, 15
The Hollywood Reporter, 71
Holmgren, Mike, 124
“Hook” (of story), 133
Human resources, 66, 86, 116–118
I Will Teach You to Be Rich (Sethi), 12
In Search of Excellence (Peters and Waterman), 140
Inc. magazine, 73
Incompetence, level of, 3
Influence (Cialdini), 138–139
Inherited teams, 104–105
Inside, leading on the (see Leading on the inside)
Insight (Eurich), 12–13
Intellectual capacity, curiosity and, 16
Intentional reflection, 34
Intentionality, 107
Internal self-awareness, 12, 14–15
The Interpretation of Culture (Geertz), 69–70
Interviews:
questions to ask during, 109–112
with your heroes, 176
with your team, 175–176
Investigation Discovery channel, 29
It’s the Manager (Clifton and Harter), 108–109
Jackson Institute for Global Affairs (Yale University), xii
Jensen, Anabel, 80
Johnson, Amir, 35
Johnson, Ron, 73–74
Jones, Phil, 177
Journal, keeping a, 174–175
Kashdan, Todd, 16
Kelleher, Herb, 137
Kilts, Jim, 130
Knight, Phil, 26
Koppelman, Brian, 113, 146, 179
Korea War, 77
Korzybski, Alfred, 47
Kotter, John, 169–170
Krasinski, John, 71
Krzyzewski, Mike, 86–87
Kurson, Robert, 44–45
Laffley, A. G., 130
Land navigation, xi
Laptop, taking notes via, 154
Lateral thinking, 132
Leadership:
change, 168–170
earning the right to, 72–74
and getting results, 161–165
Stanley McChrystal on, xi–xiv
and others’ success, 120
Leading Change (Kotter), 169–170
Leading on the inside, 11–39
and becoming a learning machine, 17–20
and curiosity, 16–17
and cycle of learning, 20–36
and self-awareness, 11–16
Leading on the outside, 41–63
and attention to detail, 57–61
and habits, 51–52
and preparation, 55–57
and presence, 46–48
and response management, 44–46
and self-discipline, 41–44
and time management, 48–51
and “winning the morning,” 52–54
Learning, 22–30
and coaches, 28–30
by doing, 140–141
and mentors, 22–26
passive, 18
and virtual mentors, 26–28
(See also Cycle of learning)
The Learning Leader Academy, 176
Learning Leader circles, 36, 142, 176
The Learning Leader Show, 5, 11, 153, 176, 181
Learning machine, becoming a, 17–20
Learning moments, 72
Lee Plastic, 74–75
Legacy (Kerr), 121
Levchin, Max, 108
LexisNexis, 75
Lincoln, Abraham, 47
Listening to your team, 75–77, 153
Lombardi, Michael, 173–174
Lombardi, Vince, 28
Lombardi Award, 8
Louisiana maneuvers, 76
Lovell, Jim, 102
Making the grade (see Getting results)
“Management By Wandering Around” (MBWA), 140
Managing up, 181–183
Managing your team, 101–126
and firing, 114–119
and getting results, 161, 165–170
and hiring, 105–113
with inherited teams, 104–105
and paradox of great performers, 119–124
and power of who, 101–104
Manhattan Project, 51
Marcinko, Richard, 179
Marquet, David, 84
Mastermind Talks, 60
McCain, John, 103
McChrystal, Stanley, 79–80, 91, 103–104
McChrystal Group, xi–xii
Meade, George, 19
Media Psychology Research Center, 131
Meditations (Aurelius), 26
questions to ask before, 150–151
tips for productive, 152–153
Meetings Suck (Herold), 152
Mental callouses, 44
Mentors, 22–26
asking, for advice, 25
coaches vs., 29–30
virtual, 26–28
Meredith, George, 74–75
Message, spreading the (see Spreading the message)
Metacognition, 13
Metrics, 164–165
Meyer, Danny, 61
Michelangelo, on learning, 1
“Micro-coaching,” 140
Mindset (Dweck), 36
Mini-speeches, 142–144
The Miracle Morning (Elrod), 53
Mission, 163
The More of Less (Becker), 179
Mueller, Pam, 154
Multipliers, 96–97
Munger, Charlie, 17–18, 26–27, 109
My Share of the Task (McChrystal), xii
Napoleon Bonaparte, 19
Narrative structure, 131–133
Navarro, Joe, 19–20
New account acquisition, 165
New Balance, 130
New England Patriots, 173–174
New Zealand All Blacks, 121, 159, 177
Newsday, 124
Noble, Charles S., 51–52
Nooyi, Indra, 81
Notes, taking, 154
Oakland Raiders, 137
Observation, and self-awareness, 13
The Obstacle Is the Way (Holiday), 26
O’Hogan, Sarah Robb, 45–46
One Mission (Fussell), 85
One-on-one meetings, 121–122, 135
Operation Torch, 76
Oppenheimer, Daniel, 154
Organizational culture (see Culture)
Orlando Magic, 189
Outliers (Gladwell), 30–31
Outside, leading on the (see Leading on the outside)
Ownership, 83–87
Oxford, Ohio, 73–74
Oxytocin, 132
Parrish, Shane, 47–48
Passive learning, 18
PayPal, 108
“PayPal Mafia,” 108
PCP approach, 145–146
Pederson, Doug, 124
People above you:
communicating with, 147–149
spreading the message on behalf of, 146–147
PepsiCo, 81
Perception, 93–94
Performance, coaching for, 171
Persuasion, 138–139
Peter, Laurence J., 3
Peter Principle, 2–3
Peters, Tom, 26, 56, 140, 161, 162
Philadelphia 76ers, 35
Philadelphia Eagles, 124
Phone, putting away your, 154–155
Physical appearance, 43
Planning, 50
Pocket awareness, 13–14
PowerPoint, 147
Practice, 177–178
“Pregame ritual,” creating a, 56–57
Presence, 46–48
Procter & Gamble, 130
Productivity, 73
Pronoia, 107
Psychological safety, 83
Public speaking, 107, 112, 142–144
Purposeful practice, 31
Putting ideas into action, 94–95
Questions:
for building self-awareness, 13
follow-up, 110–111
interview, 109–112
during meetings, 153
Quiet (Cain), 33–34
Quinn, Brady, 82
Rabois, Keith, 108
Radical Candor (Scott), 23
Ratey, John, 53
Rath, Tom, 15
Raveling, George, 25–26
Ray Nitschke Field, 8
Reciprocity, 139
Recognition, 121
Recording time, 49
Redick, J. J., 189–190
References, job-candidate, 112–113
Reflecting and adjusting, in cycle of learning, 33–34
Relatability (in storytelling), 133
Resistance, dealing with, 95–97
Resource constraints, 166–168
Respect, 74–78
Response management, 44–46
Responsibility(-ies):
for getting results, 159–160
setting, 153
Results, getting (see Getting results)
Ridge, Garry, 71–72
Rodgers, Aaron, 8
Roethlisberger, Ben, 88
Rookie Smarts and Multipliers (Wiseman), 96–97
Roosevelt, Franklin D., 76–77
Roosevelt, Teddy, 47
Root cause analysis, 173
Rubin, Gretchin, 26
Rutledge, Pamela, 131
St. Louis Rams, 58
Sales goals, 166
Savage, Adam, 45
Savannah, Georgia, 53
Savannah Bananas, 54
SAVERS method, 53–54
“Saying the words,” 59–60
Scheduling, 49
Scherz, Brent, 122–123
Scott, Kim Malone, 23–24, 28, 29, 145
Scribing (in SAVERS method), 54
Scripts, termination, 116–117
Seifert, George, 124
Self-discipline, 41–44
Self-explanation, 35
Sethi, Ramit, 12
Shadow Divers (Kurson), 44–45
Shallow work, 50
Shanahan, Mike, 124
Shoe Dog (Knight), 26
Showing up, 46–48
Showtime, 113
Shyamalan, M. Night, 35
Silence (in SAVERS method), 53
Silvia, Paul, 16
Sinek, Simon, 120
Sivers, Derek, 174
Skills:
building, 9
coaching and developing, 28
Smartcuts (Snow), 132
Snow, Shane, 132
Social media, 113
Social proof, 139
Socrates, on moving the world, 11
Socratic method, 137
Southwest Airlines, 137
Soviet Union, 77
Spark (Ratey), 53
Speaking out loud, 35
The Speed of Trust (Covey), 81
Spreading the message, 129–157
on behalf of the people above you, 146–147
with brevity, 134–135
and communicating with the people above you, 147–149
by connecting with others, 136–138
and difficult conversations, 144–146
with frequency and cadence, 135–136
by how you communicate, 140–155
in meetings, 149–155
with mini-speeches, 142–144
with persuasion, 138–139
with stories, 131–133
Square, 108
Stalin, Joseph, 77
Standards, setting high, 75, 76
Starting on time, 152
Stockdale, James, 103
Storytelling, 131–133
The Storytelling Edge (Snow), 132
Strategic leaders, 163–165
Strategy, 164
Strengths Finder 2.0, 15
Stress, dealing with, 102
Success, defining your, 37
Sun Tzu, 12
Super Mario Brothers, 132
Swigert, Jack, 102
Tactics, 164
Taking notes, 154
Talent mix, 164
Tasks, dedication to, 107
Taylor, Maria, 28
Teaching, in cycle of learning, 34–36
Team(s):
getting to know your, 94–95
inherited, 104–105
interviewing your, 175–176
listening to your, 75–77
(See also Managing your team)
TED Talks, 27, 33, 72, 79, 131
10,000-hour rule, 30–31
Testing, in cycle of learning, 30–33
Theranos, 147
Thiel, Peter, 108
“Third eye,” 162
The 33 Strategies of War (Greene), 162–163
Thoughtfulness, 107
Tolisano, Silvia, 34
Training, and getting results, 177–179
Trainings, 85
Transparency, 115
Trask, Amy, 137
Tressel, Jim, on influencing, 11
Trust, 78–81
20th Maine Volunteer Infantry Regiment, 19
Twitter, 113
UCLA, 57
Uncomfortable, feeling, 42–43
University of North Carolina, Greensboro, 16
University of Notre Dame, 82
University of Southern California, 17
USA Cycling, 130
USS Santa Fe, 84
Values, in job candidates, 106–107, 111–112
Videos, watching, 27
Vimeo, 27
Virtual mentors, 26–28
Vision, 164
Visualization (in SAVERS method), 53
Vulnerability, 81–83
Wagner, Todd, 4
“Walk throughs,” 8
Warner, Kurt, 58
Waterman, Robert, 140
Watkins, Michael, 104–105
WD-40, 71–72
Wharton School of Business, 19, 129
Who, power of, 101–104
Williams, Robin, 71
Winning, 2
“Winning the morning,” 52–54
Wins, celebrating, 92
Wooden, John, 57
Work ethic, 106
World War I, 76
World War II, 76–77
Wright brothers, 50–51
Wrongful termination suits, 115, 116
Xoom, 108
Y Combinator, 150
Yahoo!, 4
Yelp, 108
YouTube, 27
Zenger, Jack, 138
Zoom, 142